You are on Getting To The Hospital (West Middlesex University Hospital). Skip to the next section.

Getting To The Hospital (West Middlesex University Hospital)

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• By Road View
  • West Middlesex University Hospital is located on Twickenham Road in Isleworth.
    West Middlesex University Hospital can be accessed from the north via the A4 (Great West Road) and from the south via the A316 (Chertsey Road).
    The post code for sat-nav is TW7 6AF.
    .
  • There are 3 public car parks at the hospital which contain both standard and Blue Badge bay parking.
    Car Park 1 is located to the left hand side and rear of the Queen Mary Women's Health Unit. This is a pay and display car park.
    Car Parks 2 and 3 are located in front of the Main Building. These are ticketless ANPR (Automatic Number Plate Recognition) barrier system car parks.
    Cameras register the number plate of the car before entry.
    Before leaving the hospital, you will need to enter your license plate number into one of the pay machines which are located in the entrance of the main building and pay the requested fee.
    Once the car parking charge for the registered number plate has been paid, the camera at the barrier will automatically recognise the number plate of the car and open the barrier accordingly.
    There are also Blue Badge bays located outside the Accident & Emergency and Urgent Care Centre entrance and next to the Marjory Warren main building.
• By Bus View
  • There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
    The service routes are the 117, 267, 481, H22 and the H28.
    They are serviced by Transport for London.
  • There is an onsite bus stop.
  • There is a bus stop onsite located outside the main entrance.
    The service routes are the 110, 117, 481 and the H22.
    They are serviced by Transport for London.
  • The main onsite bus stop is sheltered.
    There is seating available with some armrests.
    There is space for a wheelchair user.
  • The main onsite bus stop is approximately 100 yards from the main entrance.
    There is a zebra crossing between the bus stop and the main entrance, with dropped kerbs and tactile paving on either sides of the road.
    There is a steep slope on the approach to the main entrance from the onsite bus stop.
• By Train View
  • The nearest train stations are Isleworth and Syon Lane which are both approximately 0.6 miles (12 minute walk) away from West Middlesex University Hospital.
• By Underground View
  • The nearest underground station is Hounslow East which is approximately 1.6 miles (32 minute walk) away from West Middlesex University Hospital.
• Useful Links View
  • Google Maps location.
  • To view the web page described above click here (opens in new tab).
  • Bus service information.
  • To view the web page described above click here (opens in new tab).
  • Train service information.
  • To view the web page described above click here (opens in new tab).
  • Underground service information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (West Middlesex University Hospital). Skip to the next section.

Getting Help and Assistance (West Middlesex University Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8560 2121.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in the office within the Rumbles Restaurant.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

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• Useful Links View
  • Advice and Support link (new tab) - click here.
  • Getting Here link (new tab) - click here.

You are on Parking (Car Parks 2 and 3). Skip to the next section.

Parking (Car Parks 2 and 3)

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• Car Park View
  • The car park is located at the front of the hospital off Twickenham Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 320cm (width) x 470cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 35m from the main accessible entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Blue Badge Bays). Skip to the next section.

Parking (Blue Badge Bays)

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• Car Park View
  • The car park is located to the left of the main entrance, next to the Emergency Department and Urgent Care Centre entrance.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 7 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 540cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 38m from the main accessible entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for Blue Badge holders only.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Hospital Parking (Park Road Entrance - Blue Badge Parking and Ambulance Drop-off). Skip to the next section.

Hospital Parking (Park Road Entrance - Blue Badge Parking and Ambulance Drop-off)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders and staff only.
  • The car park is located outside the main entrance to the Marjory Warren Unit.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 226cm x 478cm (7ft 5in x 15ft 8in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the Marjory Warren building entrance.
• Comments View
  • The Blue Badge bay by the entrance (photograph 2) has a hatched area to the right, at 160cm wide.
  • The 7 other Blue Badge bays are 50 metres from the entrance and are 211cm by 436cm with no marked areas.

You are on Getting To (Alliance Medical MRI). Skip to the next section.

Getting To (Alliance Medical MRI)

• Alliance Medical MRI is/are located in the Marjory Warren building.
• Access to Alliance Medical MRI is via the Alliance Medical MRI outside entrance.
• Enter via the Alliance Medical MRI outside entrance.
  The department is located on the left as you enter.
• There is step free access to Alliance Medical MRI.
• Alliance Medical MRI is approximately 2m from the Alliance Medical MRI outside entrance.
• There are not resting areas along the route.
• Wayfinding signage is not provided.
• Dementia friendly signage is not provided.

You are on Outside Access (Alliance Medical MRI). Skip to the next section.

Outside Access (Alliance Medical MRI)

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• Entrance Details View
  • This information is for the entrance located to the left of the Marjory Warren building main entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 137cm (4ft 6in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 89cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Opening Times (Trust Patients). Skip to the next section.

Opening Times (Trust Patients)

• Access is by appointment only.

You are on Opening Times (Inpatient and Private Patients). Skip to the next section.

Opening Times (Inpatient and Private Patients)

• Monday 06:30 - 20:30.
• Tuesday 06:30 - 20:30.
• Wednesday 06:30 - 20:30.
• Thursday 06:30 - 20:30.
• Friday 06:30 - 20:30.
• Saturday 07:00 - 19:00.
• Sunday 07:00 - 19:00.

You are on Department / Service (Alliance Medical MRI). Skip to the next section.

Department / Service (Alliance Medical MRI)

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• Department / Service Access View
  • Alliance Medical MRI is located at the basement of the Marjory Warren building.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 137cm (4ft 6in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, treatment rooms and accessible toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are not standard toilet facilities within this department/service.
• Comments View
  • The accessible toilet is also used as a standard toilet.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right as you enter.
  • The reception point is approximately 8m (8yd 2ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 07/06/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Imaging Room (MRI). Skip to the next section.

Imaging Room (MRI)

• This section describes the MRI Room(s), located at the rear of the department.
• There is / are 2 MRI Room(s) available.
• The name / number of the room surveyed was; MRI Room.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 5m from the reception.
  • The changing room is approximately 5m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width.
  • The door(s) may be difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 108cm.
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is no hoist available.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the toilet.
  • The lighting levels in the imaging room are adjustable.

You are on Imaging Room (Bone Density - Dexa Clinic). Skip to the next section.

Imaging Room (Bone Density - Dexa Clinic)

• This section describes the Bone Density Room(s), located along the department corridor.
• There is / are 1 Bone Density Room(s) available.
• The name / number of the room surveyed was; Bone Density - Dexa Clinic.
• This room is not accessed via a changing room.

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• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 5m from the reception.
  • The changing room is approximately 5m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 75cm.
  • There is not sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is not adjustable.
  • There is no hoist available.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the toilet.
  • The lighting levels in the imaging room are good.

You are on Standard Changing Cubicle / Room. Skip to the next section.

Standard Changing Cubicle / Room

• The changing cubicle/room is located along the department corridor.
• The changing cubicle/room is 5m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 76cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There is a bench seating in the cubicle/room.
• There is a/are coat hook(s) available.
• There is a/are coat hook(s) 188cm from the floor.
• There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
• The lighting levels are good.

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• Comments View
  • The height of the bench is 44cm.

You are on Toilet with Adaptations (Left Transfer). Skip to the next section.

Toilet with Adaptations (Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the department corridor.
  • This accessible toilet is approximately 10m from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is medium.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is medium.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Toilet Features View
  • The dimensions of the accessible toilet are 147cm x 200cm (4ft 10in x 6ft 7in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 90cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 144cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 81cm (2ft 8in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 82cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 111cm (3ft 8in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the basement and first floor of the Marjory Warren Unit.
• Female and male standard toilet facilities are located on the basement floor, by Outpatients 8.
• Shared standard toilet facilities are located on the Level 1.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• West Middlesex University Hospital – Main Building link (new tab) - click here.
• Marjory Warren - Main Building link (new tab) - click here.