Access Guide
Getting To The Hospital (West Middlesex University Hospital)
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By Road
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- West Middlesex University Hospital is located on Twickenham Road in Isleworth.
West Middlesex University Hospital can be accessed from the north via the A4 (Great West Road) and from the south via the A316 (Chertsey Road).
The post code for sat-nav is TW7 6AF.
. - There are 3 public car parks at the hospital which contain both standard and Blue Badge bay parking.
Car Park 1 is located to the left hand side and rear of the Queen Mary Women's Health Unit. This is a pay and display car park.
Car Parks 2 and 3 are located in front of the Main Building. These are ticketless ANPR (Automatic Number Plate Recognition) barrier system car parks.
Cameras register the number plate of the car before entry.
Before leaving the hospital, you will need to enter your license plate number into one of the pay machines which are located in the entrance of the main building and pay the requested fee.
Once the car parking charge for the registered number plate has been paid, the camera at the barrier will automatically recognise the number plate of the car and open the barrier accordingly.
There are also Blue Badge bays located outside the Accident & Emergency and Urgent Care Centre entrance and next to the Marjory Warren main building.
- West Middlesex University Hospital is located on Twickenham Road in Isleworth.
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By Bus
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- There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
The service routes are the 117, 267, 481, H22 and the H28.
They are serviced by Transport for London. - There is an onsite bus stop.
- There is a bus stop onsite located outside the main entrance.
The service routes are the 110, 117, 481 and the H22.
They are serviced by Transport for London. - The main onsite bus stop is sheltered.
There is seating available with some armrests.
There is space for a wheelchair user. - The main onsite bus stop is approximately 100 yards from the main entrance.
There is a zebra crossing between the bus stop and the main entrance, with dropped kerbs and tactile paving on either sides of the road.
There is a steep slope on the approach to the main entrance from the onsite bus stop.
- There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
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By Train
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- The nearest train stations are Isleworth and Syon Lane which are both approximately 0.6 miles (12 minute walk) away from West Middlesex University Hospital.
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By Underground
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- The nearest underground station is Hounslow East which is approximately 1.6 miles (32 minute walk) away from West Middlesex University Hospital.
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Useful Links
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- Google Maps location.
- To view the web page described above click here (opens in new tab).
- Bus service information.
- To view the web page described above click here (opens in new tab).
- Train service information.
- To view the web page described above click here (opens in new tab).
- Underground service information.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (West Middlesex University Hospital)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8560 2121.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found in the office within the Rumbles Restaurant.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff.
Parking (Car Parks 2 and 3)
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Car Park
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- The car park is located at the front of the hospital off Twickenham Road.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 320cm (width) x 470cm (depth).
- There are no hatched/marked zones.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 35m from the main accessible entrance.
- The most accessible route from the Blue Badge parking has a steep ramp or slope.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located inside the main building.
- There is not a payment machine with controls at a suitable height for a wheelchair user.
- View information on parking policies/charges (opens new tab).
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Electric Vehicle Charging Points
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- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The nozzle holster is at a suitable height for a wheelchair user.
- The charging points require an app.
- There are no electric vehicle charging points designated for Blue Badge holders.
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Drop-off Point
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- There is not a designated drop-off point available.
Parking (Blue Badge Bays)
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Car Park
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- The car park is located to the left of the main entrance, next to the Emergency Department and Urgent Care Centre entrance.
- The car park is open air/surface.
- The car park surface consists of block paving.
- There are 7 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 240cm (width) x 540cm (depth).
- There are no hatched/marked zones.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 38m from the main accessible entrance.
- The most accessible route from the Blue Badge parking has a steep ramp or slope.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for Blue Badge holders only.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- View information on parking policies/charges (opens new tab).
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Drop-off Point
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- There is not a designated drop-off point available.
Drop-off Point (Main Accessible Entrance)
- There is a designated drop-off point available.
- The designated drop-off point is located outside the main accessible entrance.
- There is a dropped kerb with tactile paving from the drop-off point.
- The pick-up and drop-off point has a maximum stay of 5 minutes.
Getting To (Children's Outpatients Department)
- The Children's Outpatients Department is/are located on the third floor, by the East Wing lifts.
- Access to the Children's Outpatients Department is via the main hospital entrance.
- Enter via the main hospital entrance and proceed ahead, following the corridor past the main reception.
Continue down the corridor to the East Wing entrance at the end.
Proceed ahead to the East Wing lifts.
Take a lift to the third floor.
On exiting the lift the department entrance is ahead. - There is step free access, via lift, to the Children's Outpatients Department.
- The Children's Outpatients Department is approximately 4m from the East Wing lifts.
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Entrance (Main Accessible Entrance)
- This entrance is located at the front of the hospital, off Twickenham Road.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There is a single automatic door at this entrance.
- The door opens towards you.
- There is a push pad at a height of 80cm.
- The width of the opening is 110cm.
- There is a small lip on the threshold of the opening.
- The door has a low visual contrast.
- There is a push pad or push button to exit at a height of 80cm.
- The minimum width between the bollards is 197cm.
- There is step-free level access as you enter.
- This entrance brings you into the ground floor of the main hospital atrium.
Entrance (Ground Floor East Wing Entrance)
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Entrance Details
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- This information is for the entrance located on the ground floor, linking the main hospital building to the East Wing.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 155cm.
Lift (East Wing)
- The lift surveyed is located ahead from the main accessible entrance, in the East Wing.
- The distance from the main accessible entrance is 90m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The basement, ground, first, second, third and fourth floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have Braille markings, a low visual contrast and tactile markings.
- Some of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 128cm.
- The internal dimensions of the lift are 150cm (width) x 265cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, a mirror to aid reversing, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs (East Wing)
- The stairs surveyed are located in the East Wing.
- There are permanently held open doors to access the stairwell.
- The basement, ground, first, second, third and fourth floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Opening Times (Children's Outpatients Department)
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
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Comments
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- The last appointment is at 4:30pm.
Department / Service (Children's Outpatients Department)
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Department / Service Access
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- The Children's Outpatients Department is located on the third floor, next to the East Wing lifts.
- There is a/are door(s) leading into the department/service.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 75cm.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 125cm (4ft 1in).
- There is not a door release button when exiting.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is vinyl/laminate.
- There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- The department/service does not play background music.
- The lighting levels are good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, a sub waiting area, consultation rooms and standard toilet facilities.
- There are 7 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are not accessible toilet facilities within the department/service.
- Accessible toilet facilities are located along the ground floor corridor of the main building.
- There are standard toilet facilities within this department/service.
Reception
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Reception
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- The reception point is located to the right from the department entrance.
- The reception point is approximately 10m (10yd 2ft) from the department entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
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Comments
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- There is a touch screen at 116cm to 143cm high by the department entrance to sign-in.
- The reception desk's low section has a knee recess of 86cm.
- The waiting area has double, sliding doors that are kept permanently open to the left of the reception.
- The doors are 211cm wide (photograph 4).
- There is a touch screen at 116cm to 143cm high by the department entrance to sign-in.
Counter (Nurse's Station)
- The nurse's station is located past the reception and waiting room, next to the consultation rooms.
- The counter is approximately 25m (27yd 1ft) from the Children's Outpatients Department entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step free access to the counter.
- There is a clear unobstructed route to the counter.
- There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a background which is patterned.
- The lighting levels at the counter are good.
- The height of the counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
Waiting Room / Area (PSSU / Sunshine Day Unit Waiting Room)
- There is a waiting room / area.
- The waiting room / area is approximately 3m from the department entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- The surface height of the highest table is 42cm.
- The tables do contrast visually with the floor.
- There is ample room for a wheelchair user to manoeuvre.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
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Comments
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- This waiting room is for the PSSU (Paediatric Short Stay Unit) and Sunshine Day Unit.
- The room links to the units via a single door with a locked extension leaf.
- The door is single, may be difficult to open, opens towards you and is 84cm wide (photograph 3).
- There is a basin at 87cm high with extended levers/handles for ease of use (photograph 6).
- There is a pull/push emergency alarm at 135cm high (photograph 7).
Consultation / Treatment Room (Room 7)
- There is / are 7 consultation / treatment room(s) available.
- The name / number of the room surveyed was; 7.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are easy to open.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- There is a wall-mounted hand sanitiser at 138cm high.
- There is a basin at 80m high with extended levers/handles for ease of use (photograph 5).
- There is a an emergency push/pull alarm at 131cm high (photograph 6).
Consultation / Treatment Room (Phlebotomy Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Phlebotomy Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is not a chair.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- There is a wall-mounted hand sanitiser at 132cm high.
- There is a basin at 82cm high with extended levers/handles for ease of use (photograph 5).
- There is a an emergency pull alarm at 127cm high (photograph 6).
Consultation / Treatment Room (Audio and Hearing Test)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Audio and Hearing Test.
- There is not level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- There are 2 identical single doors with locked extensions at 86cm wide to access the room.
- The doors are held permanently open.
- There is a slight slope with no hand rails between the doors (photographs 1-3).
- There are 2 identical doors to enter the sound-proof audio booth.
- There is a lip at the threshold of both doors (photographs 4-6).
- There is a an emergency pull alarm at 86cm high.
Consultation / Treatment Room (Height and Weight Room)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Height and Weight Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the door opening is 84cm (2ft 9in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are good.
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Comments
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- The counter within the room is 92cm high.
- There is a wall-mounted hand sanitiser at 125cm high.
- There is a an emergency pull/push alarm at 125cm high.
- There is a basin at 79cm high with extended levers/handles for ease of use.
Parent and Baby Room (Mother and Baby Room)
- There is a parent and baby room for public use.
- The parent and baby room is located by the consultation rooms and nurse's station, to the rear of the department.
- The parent and baby room is approximately 32m from the Children's Outpatients entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 103cm (3ft 5in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 83cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- The single door is 75cm wide, opens away from you and is easy to open.
- The changing bench/counter is fixed and is 91cm high. This increases to 103cm high with the changing mat on top.
- There is a wall-mounted hand sanitiser at 146cm high.
- There is a an emergency push/pull alarm at 125cm high and an emergency pull cord alarm.
- The sink has extended levers/handles for ease of use.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The shared toilet is located to the left from the Audio and Hearing Test room entrance, to the rear of the department.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 26m from the Children's Outpatients entrance.
- There is pictorial and written text signage on or near the toilet door.
- The visual contrast between the external toilet door(s) and wall(s) is high.
- The colour contrast between the internal toilet door(s) and wall(s) is high.
- The colour contrast between the walls and floor is high.
- Toilet seats do not have a high visual contrast.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The wash basin(s) tap type is lever.
- There is a wall fixed soap dispenser.
- The wall fixed soap dispenser is located above the basin.
- Lighting levels are good.
- Photograph 1 shows the single door (86cm wide) which is used to access the toilets. The door is kept permanently open. There are 2 cubicles. Both toilets have a pull/push button alarm at 128cm. One toilet also has an emergency pull cord alarm.
Location of Toilet/Changing Facilities (Main Building)
- Accessible toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
- Female and male standard toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
- Parent and baby changing facilities are located on the ground floor, on the right hand side of the main hospital corridor.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- West Middlesex University Hospital – Main Building link (new tab) - click here.
- East Wing link (new tab) - click here.
- Sunshine Day Unit link (new tab) - click here.
- Paediatric Short Stay Unit (PSSU) link (new tab) - click here.
- Starlight Ward link (new tab) - click here.
