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Day Assessment Unit

West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF

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Access Guide

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Getting To (Day Assessment Unit)

  • The most accessible route from Car Park 1 has uneven surfaces, a very easy slope and bollards.
  • Access to the Day Assessment Unit is via the Queen Mary Women's Health Unit entrance.
  • There is not a drop-off point at this entrance.
  • The Day Assessment Unit is located on the first floor of the Queen Mary Women's Health Unit.
  • The Day Assessment Unit is approximately 7m from the Queen Mary Women's Health Unit lift.
  • The Day Assessment Unit uses the Women's Health Unit Main Reception on the ground floor, which is straight ahead from the Queen Mary Women's Health Unit entrance.
  • To get to the Day Assessment Unit from the Queen Mary Women's Health Unit entrance, turn left and take the lift to the first floor.
  • Exit the lift lobby and immediately turn left.
  • The entrance to the Day Assessment Unit is ahead.
  • Internally the most accessible route has manual doors, a lift and step-free level access.
  • Some flooring along the route is shiny.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
  • View more information on getting to and around the hospital (opens new tab).

Parking (Car Park 1)

  • Car Park View
    • The car park is located to the left and rear of the Queen Mary Women's Health Unit.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 410cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 124cm.
    • The most accessible route from the Blue Badge parking has a very easy slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The Blue Badge bays are 20m from the Queen Mary Women's Health Unit entrance.
    • There is a very easy slope and no dropped kerb on this route.
    • The Blue Badge bays are 90m from the Queen Mary Maternity Unit entrance.
    • There are slight slopes and dropped kerbs with tactile paving on this route.
    • There are two concessionary parking spaces towards the front of the car park, which are reserved for parents visiting the Special Care Baby Unit (SCBU).
    • The concessionary spaces are 30m from the Queen Mary Maternity Unit entrance.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • At the time of survey (July 2025), the payment machines were out of use.
    • Payments are made at the Equans Office (building 30), behind the Queen Mary Women's Health Unit.

Drop-off Point (Queen Mary Women's Health Unit)

  • There is a designated drop-off point available.
  • The designated drop-off point is located in the Queen Mary Women's Health Unit car park.
  • There is a dropped kerb with tactile paving from the drop-off point.
  • The drop-off point is 40m from the Queen Mary Women's Health Unit entrance.
  • The drop-off point is 10m from the Lunar Birth Centre entrance.

Entrance (Queen Mary Women's Health Unit)

  • This entrance is located at the rear of the Queen Mary Women's Health Unit building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • The height of the hand sanitiser is 139cm.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 132cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Antenatal Reception and Ultrasound Entrance)

  • This entrance is located ahead from the Queen Mary Women's Health Unit entrance.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 142cm.
  • The doors have a high visual contrast.

Reception (Women's Health Unit Main Reception)

  • The reception is located to the left through the Antenatal Reception and Ultrasound entrance.
  • The distance from Antenatal Reception and Ultrasound entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 92cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 73cm.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (Queen Mary Women's Health Unit)

  • The lift surveyed is located to the left from the Queen Mary Women's Health Unit entrance.
  • The distance from the Queen Mary Women's Health Unit entrance is 5m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 109cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings and Braille markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.

Seating Area (Day Assessment Unit Waiting Area)

  • Location and Access View
    • The waiting area is to the right from the Queen Mary Women's Health Unit lift, before the Day Assessment Unit entrance.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Furniture available in this area includes: coffee tables.
    • The chairs and tables are fixed.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Department / Service (Day Assessment Unit)

  • Location and Access View
    • The Day Assessment Unit is located is on the first floor of the Queen Mary Women's Health Unit.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • The height of the hand sanitiser is 135cm.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 91cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There may be background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Facilities and Services View
    • There are 2 consultation/medical rooms available.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
    • All tables and some seating is fixed.
    • There is not a hearing assistance system.
    • The following facilities are available for patients: a toilet with adaptations.

Consultation / Medical Room (Consulting Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Consulting Room 2.
  • The room is located on the right, just before the Day Assessment Unit entrance.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • The height of the hand sanitiser is 135cm.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 87cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 184cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Day Assessment Unit)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Day Assessment Unit.
  • The room is located immediately through the Day Assessment Unit entrance.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs without armrests and armchairs.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Queen Mary Women's Health Unit - First Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located ahead then to the right from the Queen Mary Women's Health Unit lift on the first floor, opposite the Day Assessment Unit waiting area.
    • The distance from the Queen Mary Women's Health Unit lift is 5m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial, written text and dementia friendly signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 169cm (width) x 235cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 107cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 125cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.