Access Guide
Overview (West Middlesex University Hospital)
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About
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- West Middlesex University Hospital is an acute NHS hospital with multiple services.
- Facilities available in the venue include: M&S Simply Food, WH Smith, a pharmacy and Costa.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is Isleworth Train Station.
- The nearest underground station is Hounslow East.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the main building and the Marjory Warren building on the first floor - accessed via the link bridge.
- Access throughout may include doors permanently held open and automatic doors.
- The basement, ground, first, second, third and fourth floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and adapted trollies with padded seat. .
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the multi-faith centre.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: different languages (on request), audio (on request), Braille (on request), Makaton (on request) and large print (on request).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Getting Around (West Middlesex University Hospital)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the main building and the Marjory Warren building on the first floor - accessed via the link bridge.
- Access throughout may include doors permanently held open and automatic doors.
- The flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- Some of the walls have a reflective finish.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels vary due to the size of the space.
Lift (Main Building - No.3 and No.4)
- The lift surveyed is located on the right hand side of the atrium.
- The distance from the main accessible entrance is 54m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The basement, ground, first, second and third floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a low visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 130cm.
- The internal dimensions of the lift are 140cm (width) x 260cm (depth).
- The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: an audible announcer, a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- One of the lifts was out of service at the time of the survey (July 2025).
Lift (East Wing)
- The lift surveyed is located ahead from the main accessible entrance, in the East Wing.
- The distance from the main accessible entrance is 90m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The basement, ground, first, second, third and fourth floors are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have Braille markings, a low visual contrast and tactile markings.
- Some of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 128cm.
- The internal dimensions of the lift are 150cm (width) x 265cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, a mirror to aid reversing, an audible announcer and a list of floor services/facilities.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs (Main Building - Basement to First Floor)
- The stairs surveyed are located along the main hospital corridor.
- There are double manual doors to access the stairwell.
- The basement, ground and first floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Main Building - Basement to Third Floor)
- The stairs surveyed are located on the right hand side of the atrium.
- There are double manual doors to access the stairwell.
- The basement, ground, first, second and third floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (East Wing)
- The stairs surveyed are located in the East Wing.
- There are permanently held open doors to access the stairwell.
- The basement, ground, first, second, third and fourth floors can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.