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High Dependency Unit

West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF

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Access Guide

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Getting To The Hospital (West Middlesex University Hospital)

  • By Road View
    • West Middlesex University Hospital is located on Twickenham Road in Isleworth.
      West Middlesex University Hospital can be accessed from the north via the A4 (Great West Road) and from the south via the A316 (Chertsey Road).
      The post code for sat-nav is TW7 6AF.
      .
    • There are 3 public car parks at the hospital which contain both standard and Blue Badge bay parking.
      Car Park 1 is located to the left hand side and rear of the Queen Mary Women's Health Unit. This is a pay and display car park.
      Car Parks 2 and 3 are located in front of the Main Building. These are ticketless ANPR (Automatic Number Plate Recognition) barrier system car parks.
      Cameras register the number plate of the car before entry.
      Before leaving the hospital, you will need to enter your license plate number into one of the pay machines which are located in the entrance of the main building and pay the requested fee.
      Once the car parking charge for the registered number plate has been paid, the camera at the barrier will automatically recognise the number plate of the car and open the barrier accordingly.
      There are also Blue Badge bays located outside the Accident & Emergency and Urgent Care Centre entrance and next to the Marjory Warren main building.
  • By Bus View
    • There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
      The service routes are the 117, 267, 481, H22 and the H28.
      They are serviced by Transport for London.
    • There is an onsite bus stop.
    • There is a bus stop onsite located outside the main entrance.
      The service routes are the 110, 117, 481 and the H22.
      They are serviced by Transport for London.
    • The main onsite bus stop is sheltered.
      There is seating available with some armrests.
      There is space for a wheelchair user.
    • The main onsite bus stop is approximately 100 yards from the main entrance.
      There is a zebra crossing between the bus stop and the main entrance, with dropped kerbs and tactile paving on either sides of the road.
      There is a steep slope on the approach to the main entrance from the onsite bus stop.
  • By Train View
    • The nearest train stations are Isleworth and Syon Lane which are both approximately 0.6 miles (12 minute walk) away from West Middlesex University Hospital.
  • By Underground View
    • The nearest underground station is Hounslow East which is approximately 1.6 miles (32 minute walk) away from West Middlesex University Hospital.
  • Useful Links View

Getting Help and Assistance (West Middlesex University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8560 2121.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the office within the Rumbles Restaurant.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Parking (Car Parks 2 and 3)

  • Car Park View
    • The car park is located at the front of the hospital off Twickenham Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 320cm (width) x 470cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 35m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Blue Badge Bays)

  • Car Park View
    • The car park is located to the left of the main entrance, next to the Emergency Department and Urgent Care Centre entrance.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 7 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 540cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 38m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Drop-off Point (Main Accessible Entrance)

  • There is a designated drop-off point available.
  • The designated drop-off point is located outside the main accessible entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.
  • The pick-up and drop-off point has a maximum stay of 5 minutes.

Getting To (Richmond Ward, Intensive Care and the High Dependency Unit)

  • Richmond Ward, Intensive Care and the High Dependency Unit is/are located on level 1 of the main hospital building.
  • Access to Richmond Ward, Intensive Care and the High Dependency Unit is via the main hospital entrance.
  • Enter via the main hospital entrance and proceed ahead, following the corridor past the main reception.
    Continue ahead and turn right through the open double doors to access the lifts and stairs, then turn left into the lift lobby.
    Take the lift up to level 1.
    As you exit the lift, turn right and cross the link bridge and through the set of double doors.
    Turn left and follow the corridor through a further set of double doors and continue ahead to the shared entrance to Richmond Ward, Intensive Care and the High Dependency Unit.
  • There is step free access, via lift, to Richmond Ward, Intensive Care and the High Dependency Unit.
  • Richmond Ward, Intensive Care and the High Dependency Unit is approximately 87m from the Main Hospital lifts.
  • There is a/are manual, double door(s) which may be difficult to open between the lift and the department/service.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of the hospital, off Twickenham Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 80cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 80cm.
  • The minimum width between the bollards is 197cm.
  • There is step-free level access as you enter.
  • This entrance brings you into the ground floor of the main hospital atrium.

Lift (Main Building - No.3 and No.4)

  • The lift surveyed is located on the right hand side of the atrium.
  • The distance from the main accessible entrance is 54m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The basement, ground, first, second and third floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 140cm (width) x 260cm (depth).
  • The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • One of the lifts was out of service at the time of the survey (July 2025).

Stairs (Main Building - Basement to Third Floor)

  • The stairs surveyed are located on the right hand side of the atrium.
  • There are double manual doors to access the stairwell.
  • The basement, ground, first, second and third floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (Richmond Ward, High Dependency Unit, Intensive Care Unit)

  • Entrance Details View
    • This information is for the entrance located on level 1 of the main hospital building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 131cm (4ft 4in).
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 128cm (4ft 2in).
    • There is a door release button when exiting.
    • The height of the door release button is 128cm (4ft 2in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 168cm.

Waiting Room / Area (Shared Waiting Room - High Dependency Unit, Intensive Care, Richmond Ward)

  • There is a waiting room / area.
  • The waiting room / area is approximately 3m from the Shared Entrance - High Dependency Unit, Intensive Care, Richmond Ward.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • All chairs have armrests.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 68cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Room / Area (Shared Relatives Room - High Dependency Unit, Intensive Care, Richmond Ward)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Relatives Room.
  • The room / area is approximately 1m from the Shared Entrance - High Dependency Unit, Intensive Care, Richmond Ward.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 76cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.
  • Comments View
    • The room contains a television and a phone charging station.
    • The height of the charging station is 111cm from the floor.

Entrance (Intensive Care Unit and High Dependency Unit)

  • Entrance Details View
    • This information is for the entrance located on level 1 of the main building.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 142cm (4ft 8in).
    • There is a door release button when exiting.
    • The height of the door release button is 120cm (3ft 11in).
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.

Ward (High Dependency Unit)

  • Ward Information View
    • This is a/an High Dependency ward.
    • This is a shared ward.
    • There is/are 1 bay(s) available.
    • There is/are 0 side room(s) available.
    • There is/are 4 bed(s) on this ward in total.
  • Ward Access View
    • There is a/are door(s) leading into the ward.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 80cm (2ft 7in).
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 120cm (3ft 11in).
    • There is not a door release button when exiting.
    • There is level access throughout the ward.
    • Staff can provide assistance with using any manual doors within the ward.
    • There is no clear signage on the ward.
    • The type of flooring is vinyl/laminate.
    • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
  • Relatives' Room View
    • There is a relatives' room for the ward.
    • There is a shared relatives room located along the shared corridor outside of the Unit.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is not available on the ward.
    • There are washroom facilities for patients on the ward.
    • There are toilet facilities for patients on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located along the shared corridor.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located on the ground floor of the main building.
  • Visiting Times View
    • Visiting times vary, please contact the ward in advance.
    • Protected meal times are between 8:00 to 9:00, 12:30 to 13:30 and 18:00 to 19:00.

Washroom (Assisted Shower and Toilet)

  • Washroom Details View
    • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the unit.
    • The washroom surveyed is located to the left before the entrance to the High Dependency Unit.
    • There is step free access to the washroom surveyed once inside the unit.
    • This washroom is shared.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) outwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 203cm x 198cm (6ft 8in x 6ft 6in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There is a/are coat hook(s) 147cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 85cm.
    • As you face the wash basin the wall-mounted grab rails are on the left.
    • The tap type is lever. It is not a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 126cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 134cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • There is a/are female sanitary and pedal bin disposal units.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a rail with a padded back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space on the left is 101cm.
    • The lateral transfer space on the right is 62cm.
    • There is a flush on the transfer side.
    • There are dropdown rails on both sides of the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 87cm.
    • There is not a shelf next to the toilet.
  • Shower Details View
    • There is a wheel in shower.
    • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The shower head is height adjustable.
    • The shower control type is lever.
    • A shower chair is available.
    • There are wall-mounted grab rails available for the shower.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is low.
    • The toilet seat colour contrast is low.
    • The visual contrast between the shower wall-mounted grab rails and wall is low.
    • The visual contrast between the washroom floor and walls is high.
    • Lighting levels are good.
  • Comments View
    • There is a shelf within the washroom.
    • The height of the shelf is 84cm.

Toilet with Adaptations (Shared Corridor - Visitors)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in the High Dependency Unit, Intensive Care, Richmond Ward shared corridor.
    • This accessible toilet is approximately 8m from the High Dependency Unit, Intensive Care, Richmond Ward shared entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 175cm x 186cm (5ft 9in x 6ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 100cm from floor level.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 102cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 125cm (4ft 1in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).

Location of Toilet/Changing Facilities (Main Building)

  • Accessible toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
  • Female and male standard toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
  • Parent and baby changing facilities are located on the ground floor, on the right hand side of the main hospital corridor.

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