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Mortuary/Place of Rest

West Middlesex University Hospital , Twickenham Road , Isleworth, Middlesex, TW7 6AF

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Access Guide

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Getting To The Hospital (West Middlesex University Hospital)

  • By Road View
    • West Middlesex University Hospital is located on Twickenham Road in Isleworth.
      West Middlesex University Hospital can be accessed from the north via the A4 (Great West Road) and from the south via the A316 (Chertsey Road).
      The post code for sat-nav is TW7 6AF.
      .
    • There are 3 public car parks at the hospital which contain both standard and Blue Badge bay parking.
      Car Park 1 is located to the left hand side and rear of the Queen Mary Women's Health Unit. This is a pay and display car park.
      Car Parks 2 and 3 are located in front of the Main Building. These are ticketless ANPR (Automatic Number Plate Recognition) barrier system car parks.
      Cameras register the number plate of the car before entry.
      Before leaving the hospital, you will need to enter your license plate number into one of the pay machines which are located in the entrance of the main building and pay the requested fee.
      Once the car parking charge for the registered number plate has been paid, the camera at the barrier will automatically recognise the number plate of the car and open the barrier accordingly.
      There are also Blue Badge bays located outside the Accident & Emergency and Urgent Care Centre entrance and next to the Marjory Warren main building.
  • By Bus View
    • There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
      The service routes are the 117, 267, 481, H22 and the H28.
      They are serviced by Transport for London.
    • There is an onsite bus stop.
    • There is a bus stop onsite located outside the main entrance.
      The service routes are the 110, 117, 481 and the H22.
      They are serviced by Transport for London.
    • The main onsite bus stop is sheltered.
      There is seating available with some armrests.
      There is space for a wheelchair user.
    • The main onsite bus stop is approximately 100 yards from the main entrance.
      There is a zebra crossing between the bus stop and the main entrance, with dropped kerbs and tactile paving on either sides of the road.
      There is a steep slope on the approach to the main entrance from the onsite bus stop.
  • By Train View
    • The nearest train stations are Isleworth and Syon Lane which are both approximately 0.6 miles (12 minute walk) away from West Middlesex University Hospital.
  • By Underground View
    • The nearest underground station is Hounslow East which is approximately 1.6 miles (32 minute walk) away from West Middlesex University Hospital.
  • Useful Links View

Getting Help and Assistance (West Middlesex University Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8560 2121.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found in the office within the Rumbles Restaurant.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Parking (Car Parks 2 and 3)

  • Car Park View
    • The car park is located at the front of the hospital off Twickenham Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 320cm (width) x 470cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 35m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located inside the main building.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Parking (Blue Badge Bays)

  • Car Park View
    • The car park is located to the left of the main entrance, next to the Emergency Department and Urgent Care Centre entrance.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 7 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 540cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 38m from the main accessible entrance.
    • The most accessible route from the Blue Badge parking has a steep ramp or slope.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
  • Drop-off Point View
    • There is not a designated drop-off point available.

Drop-off Point (Main Accessible Entrance)

  • There is a designated drop-off point available.
  • The designated drop-off point is located outside the main accessible entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.
  • The pick-up and drop-off point has a maximum stay of 5 minutes.

Getting To (Mortuary/Place of Rest)

  • The Mortuary/Place of Rest is/are located on the basement level of the main hospital building.
  • Access to the Mortuary/Place of Rest is via the main hospital entrance.
  • Enter via the main hospital entrance and proceed ahead, following the corridor past the main reception.
    Continue ahead and turn right through the open double doors to access the lifts and stairs, then turn left into the lift lobby.
    Take the lift down to the basement level.
    As you exit the lift, turn right and go through three sets of double doors.
    Continue down the corridor and turn left at the signage to 'Place Of Rest'.
    Follow the corridor to the end.
    The entrance is located on the left side of the corridor.
  • There is step free access, via lift, to the Mortuary/Place of Rest.
  • The Mortuary/Place of Rest is approximately 60m from the main lifts.
  • There is a/are manual, double door(s) which may be difficult to open between the main lifts and the department/service.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Entrance (Main Accessible Entrance)

  • This entrance is located at the front of the hospital, off Twickenham Road.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 80cm.
  • The width of the opening is 110cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 80cm.
  • The minimum width between the bollards is 197cm.
  • There is step-free level access as you enter.
  • This entrance brings you into the ground floor of the main hospital atrium.

Lift (Main Building - No.3 and No.4)

  • The lift surveyed is located on the right hand side of the atrium.
  • The distance from the main accessible entrance is 54m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The basement, ground, first, second and third floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 130cm.
  • The internal dimensions of the lift are 140cm (width) x 260cm (depth).
  • The internal lift control buttons have a high visual contrast, Braille markings and tactile markings.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a mirror to aid reversing, a hearing assistance alarm system and a visual floor indicator.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • One of the lifts was out of service at the time of the survey (July 2025).

Stairs (Main Building - Basement to Third Floor)

  • The stairs surveyed are located on the right hand side of the atrium.
  • There are double manual doors to access the stairwell.
  • The basement, ground, first, second and third floors can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Opening Times (Mortuary/Place of Rest)

  • Monday 09:00 - 13:00.
  • Monday 14:00 - 16:00.
  • Tuesday 14:00 - 16:00.
  • Tuesday 09:00 - 13:00.
  • Wednesday 14:00 - 16:00.
  • Wednesday 09:00 - 13:00.
  • Thursday 14:00 - 16:00.
  • Thursday 09:00 - 13:00.
  • Friday 09:00 - 13:00.
  • Friday 14:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Mortuary/Place of Rest)

  • Department / Service Access View
    • Mortuary/Place of Rest is located on the basement level of the main hospital building.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 85cm.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 130cm (4ft 3in).
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and accessible toilet facilities for everyone.
    • A hearing assistance system is not available in the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the ground floor of the main hospital building.
  • Comments View
    • The accessible toilet can also be used as a standard toilet.

Waiting Room / Area (Mortuary/Place Of Rest)

  • There is a waiting room / area.
  • The waiting room / area is approximately 1m from the department entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 33cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
  • Comments View
    • The entrance doors off the corridor lead directly into the waiting room/area.
    • Photograph 3 shows the window between the waiting area and the viewing room.

Room / Area (Viewing Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Family Viewing Room.
  • The room / area is approximately 4m from the department entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • No tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are moderate to good.
  • Comments View
    • There is a viewing window located between the Waiting Room/area and the mortuary viewing room.
    • The window is 104cm from the ground and has a curtain which can be closed from the viewing room.

Toilet with Adaptations (Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left of the entrance door to the Mortuary/Place of Rest.
    • This accessible toilet is approximately 1m from the department entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 80cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 170cm x 184cm (5ft 7in x 6ft).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 113cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is medium.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are general waste (with no lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 137cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 114cm (3ft 9in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 120cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 140cm (4ft 7in).
    • The contrast between the towel dispenser and the wall is high.
    • There is not a hand dryer.

Location of Toilet/Changing Facilities (Main Building)

  • Accessible toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
  • Female and male standard toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
  • Parent and baby changing facilities are located on the ground floor, on the right hand side of the main hospital corridor.

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