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Postnatal Suite

West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF

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Access Guide

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Getting To (Postnatal Suite)

  • The most accessible route from Car Park 1 has a very easy slope and a dropped kerb with tactile paving.
  • Access to the Postnatal Suite is via the Queen Mary Maternity Unit entrance.
  • There is a drop-off point at this entrance.
  • The Postnatal Suite is located on the first floor of the Queen Mary Maternity Unit.
  • The Postnatal Suite is approximately 7m from the Queen Mary Maternity Unit lift.
  • Enter via the Queen Mary Maternity Unit entrance and turn right past the reception desk.
  • Turn left and the lift is ahead on the left.
  • Take the lift to the first floor.
  • On exiting the lift, head right and the entrance to the Postnatal Suite is ahead.
  • Internally the most accessible route has step-free level access and a lift.
  • Some flooring along the route is shiny.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; standard toilets.
  • View more information on getting to and around the hospital (opens new tab).

Parking (Car Park 1)

  • Car Park View
    • The car park is located to the left and rear of the Queen Mary Women's Health Unit.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 220cm (width) x 410cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 124cm.
    • The most accessible route from the Blue Badge parking has a very easy slope and uneven surfaces.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
    • The Blue Badge bays are 20m from the Queen Mary Women's Health Unit entrance.
    • There is a very easy slope and no dropped kerb on this route.
    • The Blue Badge bays are 90m from the Queen Mary Maternity Unit entrance.
    • There are slight slopes and dropped kerbs with tactile paving on this route.
    • There are two concessionary parking spaces towards the front of the car park, which are reserved for parents visiting the Special Care Baby Unit (SCBU).
    • The concessionary spaces are 30m from the Queen Mary Maternity Unit entrance.
  • Charges and Restrictions View
    • This car park is for staff and visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • At the time of survey (July 2025), the payment machines were out of use.
    • Payments are made at the Equans Office (building 30), behind the Queen Mary Women's Health Unit.

Drop-off Point (Queen Mary Maternity Unit)

  • There is a designated drop-off point available.
  • The designated drop-off point is located in front of the Queen Mary Maternity Unit entrance .
  • There is a dropped kerb with tactile paving from the drop-off point.

Entrance (Queen Mary Maternity Unit)

  • This entrance is located at the front of the Queen Mary Women's Health Unit.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a buzzer at a height of 154cm.
  • The height of the hand sanitiser is 138cm.
  • The buzzer is by the second set of doors.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 129cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors .
  • The second set of doors open towards you.
  • The width of the opening is 140cm.
  • The second set of doors have a high visual contrast.

Reception (Queen Mary Maternity Unit)

  • The reception is located ahead from the Queen Mary Maternity Unit entrance.
  • The distance from the Queen Mary Maternity Unit entrance is 2m.
  • There is step-free level access to reception.
  • The height of the reception desk is 116cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Lift (Queen Mary Maternity Unit)

  • The lift surveyed is located along the corridor to the right of the Queen Mary Maternity Unit reception.
  • The distance from the Queen Mary Maternity Unit entrance is 10m.
  • The most accessible route to the lift has doors permanently held open and step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 198cm.
  • The internal dimensions of the lift are 215cm (width) x 129cm (depth).
  • The internal lift control buttons have a high visual contrast and tactile markings.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, an audible announcer and a separate door to exit.
  • Lighting levels were even at the time of the survey.

Entrance (Postnatal Suite and Special Care Baby Unit Entrance)

  • This entrance is located on the first floor of the Queen Mary Maternity Unit.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • The height of the hand sanitiser is 144cm.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 124cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.

Ward (Postnatal Suite)

  • Ward Information View
    • This is a female only ward.
    • There are 4 bays available.
    • There are 11 side rooms available.
    • There are 20+ beds in total on the ward.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Reception / Nurses' Station View
    • The height of the desk is 76cm.
    • There is not a lowered section at the desk.
    • The desk has patterned/distracting backgrounds.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests, chairs with armrests and armchairs.
    • There is not a hearing assistance system.
    • There is not a relatives' room for the ward.
    • The following facilities are available for patients: washrooms.
    • The nearest toilet with adaptations for visitors is located on the ground floor of the Queen Mary Maternity Unit, to the left of the main reception desk.
  • Visiting Hours View

Toilet and Changing Facilities (Postnatal Suite)

  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located opposite room W (2 rooms), opposite room M1, and in the side room ensuites.
    • Standard shower facilities are located opposite room W (3 rooms), and opposite room M1.

Lounge (Day Room and Dining Room)

  • The lounge is located along the left hand ward corridor, on the left.
  • There is step-free level access into the lounge.
  • There is a single manual door with a high visual contrast.
  • The door has an open extension leaf.
  • The door is permanently held open.
  • The width of the opening is 89cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the lounge includes: chairs without armrests.
  • Furniture available in the lounge includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is a TV with subtitles.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.
  • There is a kitchenette in the day room.
  • The height of the counter is 94cm.
  • The height of the sink is 94cm and has a lever mixer tap.
  • There is fridge, a milk fridge, microwave and water dispenser.

Bedroom and Ensuite with Adaptations (Side Room L3)

  • Bedroom Access View
    • The bedroom surveyed is located at the end of the left hand ward corridor, to the left.
    • The most accessible route to the bedroom has doors permanently held open and step-free level access.
    • There is step-free level access into the bedroom.
    • There is written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 135cm.
  • Bedroom Features View
    • The bedroom has a single bed.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The flooring is shiny.
    • The following is available in this bedroom: bedside plug sockets, an armchair and a chair without armrests.
    • There is a push button emergency alarm.
    • Lighting levels were low at the time of the survey.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 85cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 290cm (width) x 170cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 153cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a medium visual contrast.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 72cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 128cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • The ensuite has a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 169cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist/turn.
    • There is a flip-down shower seat.
    • The shower seat is 47cm from the floor.
    • There are dropdown rails for the shower.
    • The shower dropdown rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.

Bathroom with Adaptations (Shower Room)

  • Location and Access View
    • The bathroom surveyed is located along the right hand ward corridor, opposite room W.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 158cm (width) x 315cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a lever flush on the right as you face the toilet.
    • There is a horizontal grab rail on the right as you face the toilet.
    • The horizontal grab rail has a low visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 112cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 139cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a clinical waste bin.
    • There is one coat hook.
    • The coat hook is 167cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The bathroom has a shower cubicle.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There is a grab rail for the shower.
    • The shower grab rail has a low visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
    • The shower emergency alarm is outside the shower cubicle.