You are on Getting To The Hospital (West Middlesex University Hospital). Skip to the next section.

Getting To The Hospital (West Middlesex University Hospital)

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• By Road View
  • West Middlesex University Hospital is located on Twickenham Road in Isleworth.
    West Middlesex University Hospital can be accessed from the north via the A4 (Great West Road) and from the south via the A316 (Chertsey Road).
    The post code for sat-nav is TW7 6AF.
    .
  • There are 3 public car parks at the hospital which contain both standard and Blue Badge bay parking.
    Car Park 1 is located to the left hand side and rear of the Queen Mary Women's Health Unit. This is a pay and display car park.
    Car Parks 2 and 3 are located in front of the Main Building. These are ticketless ANPR (Automatic Number Plate Recognition) barrier system car parks.
    Cameras register the number plate of the car before entry.
    Before leaving the hospital, you will need to enter your license plate number into one of the pay machines which are located in the entrance of the main building and pay the requested fee.
    Once the car parking charge for the registered number plate has been paid, the camera at the barrier will automatically recognise the number plate of the car and open the barrier accordingly.
    There are also Blue Badge bays located outside the Accident & Emergency and Urgent Care Centre entrance and next to the Marjory Warren main building.
• By Bus View
  • There is a bus stop along Twickenham Road which is approximately 0.1 miles (2 minute walk) from West Middlesex University Hospital.
    The service routes are the 117, 267, 481, H22 and the H28.
    They are serviced by Transport for London.
  • There is an onsite bus stop.
  • There is a bus stop onsite located outside the main entrance.
    The service routes are the 110, 117, 481 and the H22.
    They are serviced by Transport for London.
  • The main onsite bus stop is sheltered.
    There is seating available with some armrests.
    There is space for a wheelchair user.
  • The main onsite bus stop is approximately 100 yards from the main entrance.
    There is a zebra crossing between the bus stop and the main entrance, with dropped kerbs and tactile paving on either sides of the road.
    There is a steep slope on the approach to the main entrance from the onsite bus stop.
• By Train View
  • The nearest train stations are Isleworth and Syon Lane which are both approximately 0.6 miles (12 minute walk) away from West Middlesex University Hospital.
• By Underground View
  • The nearest underground station is Hounslow East which is approximately 1.6 miles (32 minute walk) away from West Middlesex University Hospital.
• Useful Links View
  • Google Maps location.
  • To view the web page described above click here (opens in new tab).
  • Bus service information.
  • To view the web page described above click here (opens in new tab).
  • Train service information.
  • To view the web page described above click here (opens in new tab).
  • Underground service information.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (West Middlesex University Hospital). Skip to the next section.

Getting Help and Assistance (West Middlesex University Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 8560 2121.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found in the office within the Rumbles Restaurant.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

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• Useful Links View
  • Advice and Support link (new tab) - click here.
  • Getting Here link (new tab) - click here.

You are on Parking (Car Parks 2 and 3). Skip to the next section.

Parking (Car Parks 2 and 3)

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• Car Park View
  • The car park is located at the front of the hospital off Twickenham Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 15 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 320cm (width) x 470cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 35m from the main accessible entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located inside the main building.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • There are 2 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is at a suitable height for a wheelchair user.
  • The charging points require an app.
  • There are no electric vehicle charging points designated for Blue Badge holders.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Parking (Blue Badge Bays). Skip to the next section.

Parking (Blue Badge Bays)

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• Car Park View
  • The car park is located to the left of the main entrance, next to the Emergency Department and Urgent Care Centre entrance.
  • The car park is open air/surface.
  • The car park surface consists of block paving.
  • There are 7 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 540cm (depth).
  • There are no hatched/marked zones.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 38m from the main accessible entrance.
  • The most accessible route from the Blue Badge parking has a steep ramp or slope.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for Blue Badge holders only.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Drop-off Point (Main Accessible Entrance). Skip to the next section.

Drop-off Point (Main Accessible Entrance)

• There is a designated drop-off point available.
• The designated drop-off point is located outside the main accessible entrance.
• There is a dropped kerb with tactile paving from the drop-off point.
• The pick-up and drop-off point has a maximum stay of 5 minutes.

You are on Getting To (Rumbles Restaurant). Skip to the next section.

Getting To (Rumbles Restaurant)

• Rumbles Restaurant is/are located on the ground floor, by the East Wing lifts.
• Access to Rumbles Restaurant is via the main hospital entrance.
• Enter via the main hospital entrance and proceed ahead, following the corridor past the main reception.
  Continue down the corridor to the East Wing entrance at the end.
  Proceed ahead to the East Wing lifts.
  Rumbles Restaurant is located next to the lifts.
• There is step free access to Rumbles Restaurant.
• Rumbles Restaurant is approximately 140m from the main hospital entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Entrance (Main Accessible Entrance). Skip to the next section.

Entrance (Main Accessible Entrance)

• This entrance is located at the front of the hospital, off Twickenham Road.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There is a single automatic door at this entrance.
• The door opens towards you.
• There is a push pad at a height of 80cm.
• The width of the opening is 110cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 80cm.
• The minimum width between the bollards is 197cm.
• There is step-free level access as you enter.
• This entrance brings you into the ground floor of the main hospital atrium.

You are on Entrance (Ground Floor East Wing Entrance). Skip to the next section.

Entrance (Ground Floor East Wing Entrance)

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• Entrance Details View
  • This information is for the entrance located on the ground floor, linking the main hospital building to the East Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 155cm.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 07:30 - 15:00.
• Tuesday 07:30 - 15:00.
• Wednesday 07:30 - 15:00.
• Thursday 07:30 - 15:00.
• Friday 07:30 - 15:00.
• Saturday 07:30 - 14:30.
• Sunday 07:30 - 14:30.

You are on Entrance (Rumbles Restaurant). Skip to the next section.

Entrance (Rumbles Restaurant)

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• Entrance Details View
  • This information is for the entrance located on the ground floor, next to the East Wing lifts.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 143cm.

You are on Eating and Drinking (Subway). Skip to the next section.

Eating and Drinking (Subway)

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• Location and Access View
  • The food and drink kiosk is located within Rumbles Restaurant on the ground floor.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 88cm.
  • There is not a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 73cm.
  • The surface height of the highest table is 109cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There are also high tables, booths and high stools.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Think Food and GoGlobal (the 2 other food and drink counters) share the same seating area.
    There is a small booth with space for a few people to the rear of the area (no food or drink allowed).
    There is a 14cm step to access the booth (photographs 9 and 10).

You are on Eating and Drinking (GoGlobal Street Food). Skip to the next section.

Eating and Drinking (GoGlobal Street Food)

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• Location and Access View
  • The food and drink kiosk is located within Rumbles Restaurant on the ground floor.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; picture wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is street food.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.

You are on Eating and Drinking (Think Food). Skip to the next section.

Eating and Drinking (Think Food)

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• Location and Access View
  • The food and drink kiosk is located within Rumbles Restaurant on the ground floor.
  • There is step-free access to the food and drink kiosk.
• Service and Menus View
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include; menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is English breakfasts and lunches (a different menu each day).
  • Takeaway cups are not available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does not play background music.
  • There is not a hearing assistance system.
• Service Counter(s) View
  • The height of the counter is 95cm.
  • The height of the tray counter/rail is 85cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.
  • The lighting levels are good.
  • There are small refrigerated units signed 'Think Grab & Go' with food and drinks.
    The shelves vary from 60-157cm high and 70-148cm high.
    The Think Coffee counter is 91cm high.

You are on Toilet with Adaptations (Left Transfer). Skip to the next section.

Toilet with Adaptations (Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located within Rumbles Restaurant on the ground floor.
  • This accessible toilet is approximately 11m from the Rumbles Restaurant entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm.
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 91cm (2ft 12in).
  • The contrast between the towel dispenser and the wall is low.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located within Rumbles Restaurant.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the Rumbles Restaurant entrance.
  • There is pictorial signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • The colour contrast between the internal toilet door(s) and wall(s) is high.
  • The colour contrast between the walls and floor is high.
  • Toilet seats do not have a high visual contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The wash basin(s) tap type is push.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the basins.
  • Lighting levels are good.

You are on Location of Toilet/Changing Facilities (Main Building). Skip to the next section.

Location of Toilet/Changing Facilities (Main Building)

• Accessible toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
• Female and male standard toilet facilities are located on the ground floor, on the right hand side of the main hospital corridor.
• Parent and baby changing facilities are located on the ground floor, on the right hand side of the main hospital corridor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• West Middlesex University Hospital – Main Building link (new tab) - click here.
• East Wing link (new tab) - click here.