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Stadium Tour

Chelsea Football Club - Stamford Bridge, Fulham Road, London, SW6 1HS

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Access Guide

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Stadium Tour Information

  • Stadium tours take place on various days throughout the week.
  • All stadium tours and the museum will not be operational on all home matchdays and the day before a European fixture.
  • Tours depart at least twice an hour from 10am to 3pm and last for approximately one hour.
  • Up to 40 people can be on a tour at once.
  • Booking is available on the day, however it is strongly advised to book in advance.
  • The main tour route encompasses a number of steps. If this is not suitable and you require a more accessible route, please contact the club in advance.
  • This access guide covers the accessible route of the tour.
  • There is a wheelchair available to borrow. Please ask a member of staff for further information.
  • There are 2 accessible toilets located on the tour route. There is one on the first floor of the museum and another located at the end of the tour in the Visitors Stand Lower Tier, to the right as you enter.
  • There are standard toilets located on the first floor of the museum, within the Press Conference Room and within the Visitors Stand.
  • There are steep slopes in places along the tour.
  • If required the tour guide can provide assistance with entrance doors and ramps along the route.
  • All of the tour guides have received disability awareness training.
  • Tickets are purchased or collected from the museum reception.
  • Each stadium tour begins at the museum exit.

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.

Getting Here

Stadium Tour Parking

Outside Access (Stadium Tours and Museum Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 166cm.
  • Comments View
    • There is a very easy slope in front of the entrance.

Reception

  • Reception View
    • The reception point is located ahead as you enter the Stadium Tours and Museum Entrance.
    • The reception point is approximately 5m (5yd 1ft) from the Stadium Tours and Museum Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the lowered section of the counter.
    • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a portable loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is vinyl.

Accessible Toilet(s) (Museum - Before Area 1)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located on the first floor, just before the entrance to the museum.
    • This accessible toilet is approximately 8m (8yd 2ft) from the lift.
    • There is step-free access to the accessible toilet, via lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 150cm x 195cm (4ft 11in x 6ft 5in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 130cm from the floor.
  • Position of Fixtures View
    • There is not a/are not wall-mounted grab rail(s) available.
    • There is not a mirror.
    • There is not a shelf next to the toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 87cm (2ft 10in).
    • There are no vertical wall-mounted grab rails at the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 110cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Comments View
    • This facility is located in the staff area.
    • A member of staff is required for access.

Exit (Stadium Tours and Museum Exit)

  • Exit View
    • This information is for the exit located next to the lift.
    • The exit area/door is clearly signed internally.
    • The exit is step-free.
    • There is a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad or push button activated.
    • The push pad or push button is 100cm from floor level.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.

Museum to Pitchside

  • Upon exiting the museum, turn left and continue ahead towards the access road crossing.
  • There is a slight downwards slope along this section of the route.
  • Having crossed the access road, turn left and follow the path to the right around the stadium until you reach the groundsman's tunnel entrance.
  • There are bollards along this section of the route; on the path at the corner of the Matthew Harding Stand. The width between the bollards is 120cm.
  • The route leaves the path upon reaching the East Stand access road.
  • The groundsman's tunnel entrance opens automatically towards you and has an opening width of 300cm.
  • The route between the groundsman's tunnel entrance and pitchside involves an undulating slope that is steep in places. The tour guide can provide assistance at this point is required.
  • At pitchside in the corner of the East Stand and Matthew Harding Stand you re-join the main tour.
  • At this point there is a short talk about the history of Chelsea Football Club and the stadium.

Pitchside to Press Conference Room

  • After the short talk, head back along the steep undulating path towards the groundsman's tunnel entrance.
  • Having exited the tunnel through the gates, turn right and continue ahead along the East Stand access road until reaching the East Stand Hospitality Reception Entrance.
  • This section of the route has a large dip in the road with steep slopes either side.
  • The East Stand Hospitality Reception Entrance doors are double, heavy and open towards you. The width of the opening is 153cm.
  • Having entered, continue ahead past the reception desk and turn right towards the entrance into the Press Conference Room.

Press Conference Room

  • The Press Conference Room entrance door is single (with a locked extension leaf), heavy and opens towards you. The width of the opening is 80cm but can be increased to 115cm if required.
  • In the Press Conference Room there will be a short talk about the press conferences and stories about previous managers.
  • Seating is available within the Press Conference Room.
  • At the end of the talk there is a photo opportunity in the managers chair. Access to the podium is via 1 clearly marked medium height step.
  • There is a portable ramp available to overcome the step. Please contact the club in advance if you require the portable ramp for your tour.
  • There is also a virtual photo opportunity available.
  • Background noise simulating a press conference is played after the conclusion of the talk.
  • There are male and female standard toilets available within the Press Conference Room.

Press Conference Room to Changing Rooms

  • Following the photo opportunity in the Press Conference Room, the tour continues into the post match interview room.
  • The door into the interview room is single, heavy and opens towards you. The width of the opening is 75cm.
  • There is a photo opportunity in the interview room.
  • Following the photo opportunity the tour continues into the changing room corridor.
  • The door from the interview room to the changing room corridor is single, heavy and opens towards you. The width of the opening is 80cm.
  • Having entered the corridor, turn right and head towards the away changing room.

Away Changing Room

  • There are 2 doors leading into the away changing room.
  • Both doors are single (with a locked extension leaf), heavy and open towards you. The width of the openings are 80cm but can be increased to 115cm if required.
  • There is step-free access throughout the changing room.
  • There is a non-slip floor within the changing room.
  • There is bench seating available within the changing room.
  • There are replica shirts of famous past and present players hanging in the changing room.
  • There is a short talk at this part of the tour about the players which have played at the stadium.
  • Once the talk has concluded there is a photo opportunity.
  • Following the photo opportunity, the tour continues back to the changing room corridor and into the home changing room.
  • The home changing room is located directly ahead on the opposite side of the corridor.

Home Changing Room

  • There are 2 doors leading into the home changing room.
  • Both doors are double, heavy and open towards you. The width of the openings vary between 150cm – 160cm.
  • There is step-free access throughout the changing room.
  • There is a non-slip floor within the changing room.
  • There is bench seating available within the changing room.
  • There are replica shirts of current players hanging in the changing room.
  • There is a short talk at this part of the tour about the current players, the facilities within the changing room and what happens before and after home games.
  • Once the talk has concluded there is a photo opportunity.
  • Following the photo opportunity, the tour continues back to the changing room corridor and towards the dugouts.

Home Changing Room to Dugouts via Players Tunnel

  • Having exited the home changing room, turn right and head along the corridor towards the players tunnel.
  • There are 6 medium height (15cm), clearly marked steps with handrails on both sides going down to the players tunnel.
  • The surface of the players tunnel consists of artificial grass.
  • Pre-match fanfare is played whilst walking through the tunnel.
  • At the end of the tunnel there are 9 medium height (15cm) steps leading up to the dugouts/pitchside.

Home Changing Room to Dugouts via Accessible Route

  • Alternatively, there is an accessible route to the dugouts via the home changing room.
  • Once the changing room talk has concluded, instead of exiting via the entrance, use the door located at the rear of the warm up and tactics room. This door leads into a staff area.
  • This door is single (with a locked extension leaf), heavy and opens away from you. The width of the opening is 80cm but can be increased to 115cm if required.
  • There are then two sets of doors located along the staff corridor. The doors are single (with a locked extension leaf), heavy and open away from you. The width of the openings are 80cm but can be increased to 115cm if required.
  • The final door leads outside onto the East Stand access road.
  • Having exited the staff area onto the access road, turn left and head towards the groundsman's tunnel entrance and to pitchside (for more information about the groundsman's tunnel entrance please see the previous section - Museum to Pitchside).
  • Upon reaching pitchside, turn left and head down the slight ramp and along the walkway.
  • After approximately 50 metres at the end of the walkway, there is a steep ramp leading up to the pitch, in front of the dugouts.
  • The tour guide can provide assistance at this point if required.
  • Having reached the top of the ramp, turn left towards the dugouts.

Dugouts

  • There are 4 medium height steps to access the dugouts.
  • The flooring in this area consists of artificial grass.
  • There is a short talk at this section of the tour.
  • Once the talk has concluded there is a photo opportunity.
  • Following the photo opportunity the tour continues to the Visitors Stand.

Dugouts to Visitors Stand

  • Following the talk at the dugouts head back down the steep ramp, turn left and continue ahead along the walkway.
  • At the end of the walkway go up the slight ramp, turn right and continue ahead through the groundsman's tunnel back onto the East Stand access road.
  • Upon reaching the access road, turn right and continue ahead for approximately 130 metres towards corner of the Shed End Stand.
  • Having reached the corner, turn right onto the Dickie's entrance ramp. The ramp consists of block paving and has handrails on both sides.
  • At the top of the ramp turn left and enter the Dickie’s entrance into the Visitors Stand.
  • The doors at this entrance are double and open towards you. The opening width is 170cm.
  • Having entered, proceed towards the open space.
  • There is an accessible toilet available at this part of the tour.
  • There is a short talk at this section of the tour.
  • Once the talk has concluded there is a photo opportunity.
  • Following the photo opportunity, the tour concludes.

Accessible Toilet(s) (Visitors Stand - Lower Tier Designated Seating Area)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is for the sole use of disabled people.
    • This accessible toilet is located in the corridor at the rear of the designated seating area.
    • This accessible toilet is approximately 4m (4yd 1ft) from the designated seating area.
    • There is ramped/sloped access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a steward.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 145cm x 203cm (4ft 9in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 76cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 124cm and 168cm from the floor.
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 106cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 109cm (3ft 7in).
    • There is not a hand dryer.
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

End of the Tour

  • At the end of the tour there is the option to either return to the museum to learn more about Chelsea Football Club, or head over to the Megastore where you can view and purchase the photos taken.
  • The souvenir photo collection counter is located at the rear of the first floor.

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