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Stadium Megastore

Chelsea Football Club - Stamford Bridge, Fulham Road, London, SW6 1HS

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Water bowls for assistance dogs are available.

Getting Here

Traffic Exclusion Zone

  • On matchdays Fulham Road can be closed to traffic up to two and half hours before kick-off until two and half hours after the final whistle (the length of closure depends on the fixture).

Car Parking and Drop Off

Outer Concourse

  • The outer concourse has either a tarmac or a block paving surface. All stands are accessible via the outer concourse.
    There are some slight slopes located along the concourse.
  • On matchdays there are independent food stalls and mobile counters selling matchday programmes located around the concourse.
    On the Shed End Wall there are photographs and information about Chelsea legends.
  • All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
    There is a steep slope leading up to the East Stand Lower and Upper turnstiles.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (Shed Wall Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the Shed End Stand.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 175cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is steep.
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • This entrance is also used as the exit.

Outside Access (Shed End Entrance)

  • Entrance View
    • This information is for the entrance located near the Shed End Stand lower entrance.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 160cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • This entrance is also used as the exit.

Shop (Ground Floor)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is tiles.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is poor colour contrast between the walls and floor in the majority of areas.
    • Background music is played.
    • The lighting levels are good.
    • There is a/are payment counter(s) available.
    • The payment tills are located to the right as you enter the Shed End entrance.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 3m from the Shed End entrance.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
  • Till(s)/Counter(s) View
    • There is not a hearing assistance system at the till(s)/counter(s).

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are located to the left as you enter the Shed End entrance.
    • The stairs are approximately 7m from the Shed End entrance.
    • The stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor are not provided on landings.
    • The lighting levels at the steps are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the store.
  • Signs indicating the location of the lift are not available from the entrance.
  • The lift is approximately 17m (18yd 1ft) from the Shed End entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is fair.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are low.

Shop (First Floor)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is tiles.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is poor colour contrast between the walls and floor in the majority of areas.
    • Background music is not played.
    • The lighting levels are good.
    • The shirt printing counter is located to the left as you exit the lift, on the first floor. The souvenir photo collection counter is located to the rear of the first floor.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s), via lift.
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 6m from the lift.
    • There are windows, TVs, glazed screens or mirrors behind the some of the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • Some of the tills/counters are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are high (110cm+).
    • There is not a low section at the till(s)/counter(s) with a height of 76cm or below.
  • Till(s)/Counter(s) View
    • There is not a hearing assistance system at the till(s)/counter(s).

Step(s) (Boot Room, Childrenswear and Womenswear)

  • There is a/are step(s) located to the left as you exit the lift, on the first floor.
  • The step(s) is/are used to access the Boot Room, Childrenswear and Womenswear.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.