Access Guide
Contact Details
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Disabled Supporters
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- The telephone number for disabled visitors is 0371 811 2012.
- The email address for disabled visitors is [email protected].
- To view the web page for disabled visitors click here (opens in new tab).
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Ticket Sales
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- The telephone number for ticket sales is 0371 811 1905.
- To view the web page for ticket sales click here (opens in new tab).
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Hospitality
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- The telephone number for hospitality enquiries is 0371 811 1955.
- To view the web page for hospitality click here (opens in new tab).
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Parking
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- The telephone number for parking enquiries is 0371 811 2012.
- To view the web page for parking enquiries click here (opens in new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- Water bowls for assistance dogs are available.
Getting Here
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By Road
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- Stamford Bridge is located off Fulham Road, in West London. There are various routes to the stadium.
If you are coming from the north, east or west then exit the M25 at junction 15 and take the M4 east bound towards London. Continue on the M4/A4 to Hammersmith, over the Hammersmith fly-over for a further 1.5 miles before turning right onto the A3320 (Earls Court Road). Continue along the A3320 for approximately 1 mile passing Earls Court Tube Station. Turn right onto the A308 (Fulham Road) signposted towards Fulham and Putney. Stamford Bridge is 600 yards on the right.
If you are coming from the south cross the river at Wandsworth Bridge and head up Wandsworth Bridge Road. At the junction with New King’s Road, turn right and then immediately left. This will take you up to Fulham Broadway. Turn right onto Fulham Road and the ground is 400 yards on the left.
On matchdays Fulham Road can be closed to traffic up to two and half hours before kick-off until two and half hours after the final whistle (the length of closure depends on the fixture). - On non matchdays parking is available on the outer concourse. Blue Badge parking bays are located next to the Millennium Hotel.
On matchdays there are 3 Blue Badge parking bays available next to the Millennium Hotel and 3 Blue Badge parking bays available in the Fulham Broadway Shopping Centre car park.
Please contact the club for more information.
- Stamford Bridge is located off Fulham Road, in West London. There are various routes to the stadium.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- To view the route from Fulham Road Bus Stop M please click here (opens in new tab)
To view the route from Fulham Road Bus Stop U please click here (opens in new tab)
To view the route from Fulham Road Bus Stop V please click here (opens in new tab)
To view the route from Fulham Road Bus Stop W please click here (opens in new tab). - For more information on Transport for London please click here (opens new tab).
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By Train
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- The nearest Railway Station is West Brompton.
- West Brompton Station is approximately 1 mile from Stamford Bridge or a 20 minute walk away.
To view the route from West Brompton Station please click here (opens in new tab). - For more information on National Rail please click here (opens new tab).
- For more information on West Brompton Underground Station please click here (opens new tab).
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By Underground
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- The nearest underground station is Fulham Broadway.
- Fulham Broadway Underground Station (District Line) is approximately 260 metres from Stamford Bridge or a 5 minute walk away.
To view the route from Fulham Broadway Station please click here (opens in new tab). - For more information on Fulham Broadway Underground Station please click here (opens new tab).
Traffic Exclusion Zone
- On matchdays Fulham Road can be closed to traffic up to two and half hours before kick-off until two and half hours after the final whistle (the length of closure depends on the fixture).
Car Parking and Drop Off
Outer Concourse
- The outer concourse has either a tarmac or a block paving surface. All stands are accessible via the outer concourse.
There are some slight slopes located along the concourse. - On matchdays there are independent food stalls and mobile counters selling matchday programmes located around the concourse.
On the Shed End Wall there are photographs and information about Chelsea legends. - All entrances into the stadium have step-free access but there are some very easy slopes along the outer concourse.
There is a steep slope leading up to the East Stand Lower and Upper turnstiles. - Clear directional signage is provided on the concourse.
- There is a stadium plan/map on the concourse.
- There is a steward/member of staff available for assistance on match days.
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Stand(s)
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- For more information on the East Stand - Lower Tier (Family Section) please click here - (new tab).
- For more information on the East Stand - Upper Tier please click here - (new tab).
- For more information on the Matthew Harding Stand - Lower Tier please click here - (new tab).
- For more information on the Matthew Harding Stand - Upper Tier please click here - (new tab).
- For more information on the Shed End Stand - Lower Tier please click here - (new tab).
- For more information on the Shed End Stand - Upper Tier please click here - (new tab).
- For more information on the West Stand - Lower Tier please click here - (new tab).
- For more information on the West Stand - Upper Tier please click here - (new tab).
- For more information on the Visitors Stand - Lower Tier please click here - (new tab).
- For more information on the Visitors Stand - Upper Tier please click here - (new tab).
- Ticket Office(s) View
- Shop(s) View
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Bar(s) / Restaurant(s)
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- For more information on Frankie's Sports Bar and Diner please click here - (new tab).
- For more information on the Tea Bar please click here - (new tab).
- For more information on Under the Bridge please click here - (new tab).
- For more information on the 55 Restaurant - Copthorne Hotel please click here - (new tab).
- For more information on 1905 Suite please click here - (new tab).
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Main Reception / Hospitality
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- For more information on the Main Reception please click here - (new tab).
- For more information on the East Stand Reception and Hospitality please click here - (new tab).
- For more information on Ossie's please click here - (new tab).
- For more information on the West Stand Reception and Hospitality please click here - (new tab).
- For more information on the West Stand Executive Boxes - Level 2 please click here - (new tab).
- For more information on the West Stand Millennium Hospitality and Suites please click here - (new tab).
- For more information on the Dixon Suite please click here - (new tab).
- For more information on Jimmys please click here - (new tab).
- For more information on the Champions Club Hospitality please click here - (new tab).
- For more information on the Centenary Club - Copthorne Hotel please click here - (new tab).
- For more information on the Health Club and Spa - Matchday Hospitality please click here - (new tab).
- For more information on SW6 Lounge please click here - (new tab).
- Additional Services View
Access Point (Dickie's - Accessible Entrance)
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Access Point
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- This information is for the access point located at the corner of the East Stand and Shed End Stand.
- The access point is clearly signed.
- There is ramped/sloped access to the access point.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The access point door(s) does/do contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the access point opening is 170cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
- The nearest accessible toilet is 4m from the access point.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Lift (Visitors Stand - Lower Tier to Upper Tier)
- There is a lift for public use.
- The lift is located to the right as you enter the Dickie's - Accessible Entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Dickie's - Accessible Entrance.
- The lift is a standard lift.
- A member of staff needs to be notified for use of the lift.
- The floors which are accessible by this lift are 1, 2, 3 and 4.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is fair.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 124cm x 140cm (4ft 1in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
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Comments
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- This lift gives step-free access to the Upper Tier and Under the Bridge.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the rear of the East Stand.
- The entrance area/door is clearly signed.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 160cm.
- There is a member of staff available for assistance at this entrance.
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Step(s)
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- The step(s) is/are located to the left as you enter.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are not between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low.
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Comments
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- The steps can be overcome by using the Dickie's - Accessible Entrance and lift.
Eating and Drinking (Under the Bridge)
- The following information is for the bar.
- Full table service is available.
- Food and/or drinks can be ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is high (110cm+).
- There is not a lowered section of the counter.
- There is not a hearing assistance system.
- There is step-free access within the bar.
- There is ample room for a wheelchair user to manoeuvre.
- This area does play background music.
- The type of flooring in this area is wood.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- The nearest table is approximately 3m from the entrance/opening.
- The nearest table is approximately 2m from the till/counter.
- The distance between the floor and the lowest table is 40cm.
- The distance between the floor and the highest table is 105cm.
- The standard height for tables is 70cm.
- Plastic/takeaway cups are available.
- Plastic/takeaway cutlery is available.
- Drinking straws are available.
- There are wall menus available.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- The lighting levels are varied.
- Access to the additional seating area is via a slight ramp or two medium height steps with handrails on both sides.
Accessible Toilet(s)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located to the right as you face the bar.
- This accessible toilet is approximately 10m (10yd 2ft) from the lift.
- There is ramped/sloped or stepped access to the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The dimensions of the accessible toilet are 200cm x 230cm (6ft 7in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are open waste paper bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 150cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a lid.
- The height of the toilet seat above floor level is 40cm (1ft 4in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 110cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right as you face the bar.
- The female and male toilets are approximately 10m (10yd 2ft) from the lift.
- There is ramped/sloped or stepped access to the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin tap type is sensor.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.