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Lady Heyes Attraction Village & Holiday Park - Camping and Glamping

Kingsley Road, Frodsham, Cheshire, WA6 6SU

Access Guide

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Entrance (Shop and Reception)

  • This entrance is located in the centre of the reception building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 151cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 154cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Shop (and Reception)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of product aisle widths are under 120cm.
    • Some flooring is shiny.
    • There may be background noise.
    • Signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • The colour, design and typeface of signs is consistent throughout.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was ahead after entering.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the payment counter is 104cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Camping and Caravanning

  • There are more than 10 pitches available.
  • There is step-free level access into the pitch area.
  • There is open access.
  • Pitch areas consist of loose chippings and grass.
  • There are footpaths throughout.
  • Footpaths consist of loose chippings and grass.
  • Parking areas are allocated to each pitch area.
  • Electric hook-up points are available which are over 120cm from ground level.
  • The access road around the site has designated crossing points.
  • Amenities and Facilities View
    • The following facilities are available: a toilet block, a shower block, shops, a playground, a cafe, water and toilet disposal, pet-friendly facilities, service dog friendly facilities, a dog washing station, a laundrette, dish washing facilities, a BBQ, a hot tub, WiFi, entertainment, fire extinguishers, waste disposal points, wheelie bins, pedal wheelie bins and recycling facilities.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: showers and bathrooms with adaptations.
    • There is a twist/turn drinking water tap which is 80cm from the floor.
    • There is a twist/turn non-drinking water tap which is 80cm from the floor.
    • The sink is 90cm from the floor.
    • A lowered sink is not available.
    • The sink has a lever tap.
    • There is a fenced off area with shower for washing dogs.
    • The dog shower station is located to the rear of the toilet and shower block, behind the shop and reception.
      The height of the tap at the grey water disposal area is 115cm. The water taps at the pitches are 80cm high. The hook up points are 100cm high.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • Toilets with adaptations are located within the toilet and shower blocks across the site.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female toilet facilities are located within the toilet and shower blocks across the site.
  • Changing Places and Changing Facilities View
    • The changing facilities which have adaptations are located near the original glamping area and within the main toilet and shower block near reception.
    • Parent and baby changing facilities are located near the original glamping area and within the main toilet and shower block near reception.
  • Washroom and Shower Facilities View
    • The shower facilities which have adaptations are located near the original glamping area and within the main toilet and shower block near reception.
    • Standard shower facilities are located within the toilet and shower blocks across the site.

Laundry Room

  • The laundry room is located to the side of the reception and shop.
  • There is stepped access into the laundry room.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The entrance step leads onto a small raised platform before the entrance door.
  • There is a single manual door with a high visual contrast.
  • The door is permanently held open.
  • The width of the opening is 74cm.
  • If the door is closed, there is a key fob entrance system at a height of 100cm.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a medium visual contrast.
  • Facilities within the room include a wash basin and a washing machine.
  • The following machines are at a suitable height for a wheelchair user: washing machine.
  • Lighting levels were even at the time of the survey.
  • There are 3 sinks in this room at a height of 88cm. There is a communal chest freezer for visitors' use.

Bathroom with Adaptations (Male - Disabled and Family Bathroom)

  • Location and Access View
    • The bathroom surveyed is located on the left hand side, after entering the facility.
    • The distance from the facility entrance is 5m.
    • The most accessible route to the bathroom has step-free level access, a slight ramp or slope and manual doors.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 87cm.
    • The door has a sliding bolt lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the bathroom are 238cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 160cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the non-transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 88cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 108cm from the floor.
    • There is not a hand dryer.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a waste bin.
    • There is one coat hook.
    • The coat hook is 140cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 45cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a low visual contrast.
    • The shower dropdown rail has a low visual contrast.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
    • There is a baby changing table at a height of 90cm.

Bathroom with Adaptations (Female - Disabled and Family Bathroom)

  • Location and Access View
    • The bathroom surveyed is located on the right hand side , after entering the facility.
    • The distance from the facility entrance is 5m.
    • The most accessible route to the bathroom has step-free level access, a slight ramp or slope and manual doors.
    • There is step-free level access into the bathroom.
    • There is pictorial and written text signage on or near the door.
    • The door opens inwards and has a medium visual contrast.
    • The width of the door opening is 86cm.
    • The door has a sliding bolt lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door .
  • Dimensions and Features View
    • The dimensions of the bathroom are 248cm (width) x 250cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 166cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the non-transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 105cm from the floor.
    • There is not a hand dryer.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 142cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 45cm from the floor.
    • There are grab rails for the shower.
    • The shower grab rails have a low visual contrast.
    • The shower dropdown rail has a low visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • There is a baby changing table at a height of 93cm.

Outdoor Spaces (Playground, Woodland Trail and Picnic Areas)

  • The following is available in this area: a playground with play equipment and woodland.
  • Outdoor areas consist of rubber mulch or rubber bark, grass and uncompacted earth.
  • There are footpaths in some areas.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: some of the raised play equipment.
  • There are seats situated along the paths for people to rest.
  • The paths have uneven surfaces.
  • Playground View
    • There is a play area with an access point over 100cm wide.
    • There is a route around the play equipment which is firm and even, and is at least 150cm wide.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: sliding, climbing, balancing, crawling, viewing and social play.
    • The playground is located within the camping and glamping area, near the reception and shop.