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Lady Heyes Attraction Village & Holiday Park - Retail, Services and Activities

Kingsley Road, Frodsham, Cheshire, WA6 6SU

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Access Guide

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Overview

  • About View
    • Situated in the Cheshire countryside, Lady Heyes Attraction Village and Holiday Park is a 15 acre site with a range of accommodation options, shopping, café and service outlets.
    • Facilities available in the venue include: café, standard and accessible toilets, retail and service outlets, events and accommodation options.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps or slopes: some of the shopping area and entrances.
    • The following areas have stepped access: some of the shopping area and entrances.
    • Access throughout may include uneven surfaces, manual doors and doors permanently held open.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: mobility scooter charging facilities.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: Customer Services and Tourism for All.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilet with adaptations is located at the entrance to the venue before the car park and in Coco's Playbarn.
    • All toilets with adaptations have a left hand transfer space.
    • The left-hand toilet cubicle near the car park has grab rails and a baby changing table.
    • The shared toilet facilities are located at the entrance to venue before the car park and in Coco's Playbarn.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the left hand toilet at the entrance to venue before the car park and in Coco's Playbarn.

Toilet with Adaptations (Venue Entrance - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the main venue entrance, before the car park.
    • The distance from the car park is 12m.
    • The most accessible route to the toilet has slight ramps or slopes and uneven surfaces.
    • There is step-free access via a very easy slope into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 98cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 162cm (width) x 317cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 84cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Parking

  • Car Park View
    • The car park is located next to Coco's Playbarn.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • The height of the restriction barrier is 210cm.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • The nearest designated bay is 10m from Coco's Playbarn and the entrance to the shopping and retail area.
    • The most accessible route from the Blue Badge parking has a very easy slope and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Getting Around (Shopping and Retail Area)

  • The following areas have step-free access via ramps or slopes: around the site and access to some of the shops and outlets.
  • The following areas have stepped access: around the site and access to some of the shops and outlets.
  • Access throughout may include uneven surfaces, manual doors, doors permanently held open, narrow walkways and narrow aisles (less than 120cm).
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: benches.
  • There is a wide range of shops and outlets across the site; the access, dimensions and lighting vary, but staff are available to assist visitors.

Area (Coco's Playbarn)

  • This venue is open to the public as well as camping and glamping guests.
  • There is written text signage on or near the door.
  • There is step-free access via a very easy slope into this area.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • There is a second, child-proof security barrier to enter this area. This barrier has an entrance width of 76cm.
  • Services available in this area include: children's play area and facilities, drinks and snacks.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: some of the children's play facilities.
  • Access throughout the area may include doors permanently held open and narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • Depending on the event, there may be flashing lights and music in this area.

Toilet with Adaptations (Coco's Playbarn - Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located on the left hand side, after entering.
    • The distance from the entrance is 5m.
    • The most accessible route to the toilet has a very easy slope and manual doors.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 60cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 60cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the left as you face the toilet.
    • The vertical grab rail has a high visual contrast.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 86cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 165cm from the floor.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Seating Area (Coco's Playbarn Patio)

  • Location and Access View
    • The outdoor seating area is located next to the entrance to Coco's Playbarn.
    • The most accessible route has step-free level access and uneven surfaces.
    • There is step-free level access into this area.
    • The width of the opening is 132cm.
  • Seating Area View
    • The seating area is uncovered.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs with armrests and benches.
    • Furniture available in this area includes: tables.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.