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Wilmslow Station

Station Road, Wilmslow, Cheshire, SK9 1BU

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Access Guide

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Location

  • There is a bus stop within 150m (164yds) of the venue.

COVID-19 Information

Opening Hours

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located at the front and rear of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 500cm (13ft 1in x 16ft 5in).
    • The nearest Blue Badge bay is 16m (17yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the front of the venue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 148cm (4ft 10in).
  • Comments View
    • There is a external access point to reach platform 1. To use this entrance please ask a member of staff at the ticket office.

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope is easy.

Counter (Ticket Office)

  • The counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the counter from the entrance.
  • The prescription box is at a suitable height for a wheelchair user.
  • There is not a bell to attract attention.
  • There is a lowered section.
  • The height of the counter is medium height (77cm - 109cm).
  • There is a hearing assistance system.
  • The hearing assistance system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Lighting levels are bright.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 21:00 - 06.00.
  • The office to obtain help is 130m (142yd 6in) from the main entrance.
  • This office is located between platforms 2 and 3.
  • There is a ticket office.
  • The ticket office is located to the left when you enter the main entrance.
  • The ticket office is 2m (2yd 7in) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Northern Railway.
  • Please click here for access information for Arriva Wales.
  • Please click here for access information for Avanti West Coast.
  • There is a taxi rank at the station.
  • The taxi rank is located to the left of the building.
  • The taxi rank is 12m (13yd 4in) from the main entrance.
  • Shops and services within the station include to the right as you enter the main foyer.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 2, 3 and 4.
  • The platform(s) accessed by steps only is / are 1.
  • The platform(s) which can be accessed by using alternative outside access entrances only is / are 1.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is an enclosed waiting room between platforms 2 and 3.
    • The door to access is single width.
    • The door opens away from you (push).
    • The width of the door is 78cm.
    • There is 1 shallow, clearly marked step to access the waiting room.
    • There is an enclosed waiting room between platforms 4.
    • The door to access is single width.
    • The door opens away from you (push).
    • The width of the door is 86cm.

Level Change (Platform 1)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you exit the ticket foyer, leading down to platform 1.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Platforms 2 and 3)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you exit the ticket foyer, leading to platforms 2 and 3.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Level Change (Platform 4)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you exit the ticket foyer, leading to platform 4.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located between platforms 2 and 3.
    • The female toilet(s) is/are approximately 112m (122yd 1ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located between platforms 2 and 3.
    • The male toilet(s) is/are approximately 137m (149yd 2ft) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are bright.

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in the doorway of the standard toilets.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.