You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a mixture of market stalls and street food stalls. There are four seating areas where you can take a rest or eat food purchased from the market. There is a full range of toilets and changing areas.
• There are five entrances, two from the adjoining carpark and three from the street. There is an attached public car park which has standard, Blue Badge and electric charging bays.

You are on Opening Hours. Skip to the next section.

Opening Hours

• Venue:
• Mondays: Closed (including Bank Holidays)
• Tuesday – Saturday: 08:00 – 22:00
• Sundays: 10:00 – 21:00
• Produce and goods traders:
• Open between 08:00 – 18:00 (from 10:00 on Sundays)
• Food & Beverage Traders:
• Open between 11:00 – 22:00 (although some open from 08:00 also).

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Chester.

You are on Parking (New Market Parking). Skip to the next section.

Parking (New Market Parking)

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is New Market Parking.
  • The car park is located in the adjoining building to the market.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• Comments View
  • Blue Badge bays are available near the lifts on each floor.
  • Cheshire West and Chester Residents that hold a Blue Badge with a microchip can park in the new car park for up to 4 hours without charge.
  • Parking charges will apply for Blue Badge holders without a microchip.
  • There is level access and push button activated doors.
  • Payment is by an issued ticket on entry, and then payment at machines with cash or card.
  • Blue Badge holders cannot park in an accessible bay that is designated for electric vehicle charging, unless charging a vehicle. PCN’s will be issued if you do.
  • Accessible parking is available on all floors, with the accessible EV bays located solely on the ground floor.

You are on Outside Access (Main Entrance - Exchange Square). Skip to the next section.

Outside Access (Main Entrance - Exchange Square)

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• Entrance View
  • This information is for the entrance located in Exchange Square, off Northgate Street.
  • There is step-free access at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Comments View
  • There are three sets of doors side by side.
  • The centre set are automatic.
  • During the summer, all three sets are held open permanently.

You are on Outside Access (Princess Street Entrance). Skip to the next section.

Outside Access (Princess Street Entrance)

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• Entrance View
  • This information is for the entrance located off the Princess Street pedestrian walkway.
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Comments View
  • There are two set of identical doors as you face the market from Princess Street.
  • One set is on the left and one is on the right.

You are on Level Change (Princess Street Entrance). Skip to the next section.

Level Change (Princess Street Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left of the Princess Street entrance.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Princess Street Entrance). Skip to the next section.

Lift (Princess Street Entrance)

• There is a lift for public use.
• The lift is located to the left of the Princess Street entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG, G.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 20m (21yd 2ft) from the Princess Street car park entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 88cm (2ft 11in).
• The dimensions of the lift are 108cm x 148cm (3ft 7in x 4ft 10in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Outside Access (New Market Parking - Princess Street Side). Skip to the next section.

Outside Access (New Market Parking - Princess Street Side)

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• Entrance View
  • This information is for the entrance located on the Princess Street side of the car park, by the ticket payment machines.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
• Comments View
  • This is the nearest entrance from the Blue Badge bays.

You are on Outside Access (New Market Parking - Hunter Street Side). Skip to the next section.

Outside Access (New Market Parking - Hunter Street Side)

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• Entrance View
  • This information is for the entrance located at the Hunter Street side of the car park.
  • There is step-free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

You are on Main Market. Skip to the next section.

Main Market

• The main market is located ahead as you enter from the Exchange Square entrance.
• The market stalls are all independent stalls and have counter heights varying from 90cm to 115cm in height.
• The market has many stalls throughout.
• Most aisles are between 200cm and 260cm in width.
• The flooring is concrete and tiled.
• The flooring is level.
• The lighting levels are varied throughout.
• Music is played throughout however, every Tuesday between 08:00 and 10:00 the music will be turned down in the Garden and Mini Market seating areas.

You are on Food & Drink. Skip to the next section.

Food & Drink

• There are a variety of street food stalls serving locally sourced food and food from around the world.
• The food stalls are spaced around the market, with four communal seating areas available.
• The majority of food counters are 90cm - 110cm in height.
• Lowered sections are not available.
• The presentation of menus varies and ranges from printed to written, in varying levels of contrast.

You are on Eating and Drinking (Central Bar). Skip to the next section.

Eating and Drinking (Central Bar)

• The following information is for the bar.
• The bar is located In the main seating area.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The standard height for tables is 75cm.
• There is ample room for a wheelchair user to manoeuvre.
• Drinking straws are available.
• Children are welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.

You are on Main Seating Area. Skip to the next section.

Main Seating Area

• The seating area is located in the middle of the market.
• Seating is a mixture of benches, stools and chairs.
• Some of the benched seating is fixed to the ground.
• Seating with armrests is not available.
• The tables are 75cm in height.
• The tables are not fixed to the ground.
• The seating area has tiled flooring.
• The seating area has level access.
• The lighting is varied.
• There is space for a wheelchair user to manoeuvre in some areas of this seating area.

You are on Mini Market Seating Area. Skip to the next section.

Mini Market Seating Area

• The seating area is located to the far right from the main entrance.
• Seating is a mixture of fixed wooden benches (in pods) and chairs.
• Some of the seating is fixed (in the pods).
• There are chairs with armrests.
• Some of the tables are fixed to the ground.
• The tables are all 75cm in height
• The seating area has tiled flooring
• The seating area has level access.
• The lighting is moderate to good.
• There is space for a wheelchair user to manoeuvre in most areas of this seating area.

You are on Market Garden Seating Area. Skip to the next section.

Market Garden Seating Area

• The seating area is located just inside the Princess Street entrance.
• Seating is a mixture of chairs with and without armrests.
• None of the tables are fixed to the ground.
• The tables are 75cm in height.
• The seating area has tiled flooring
• The seating area has level access.
• The lighting is varied.
• There is limited space for a wheelchair user to manoeuvre in most areas of this seating area.

You are on Heritage Corner. Skip to the next section.

Heritage Corner

• The seating area is located in the middle of the market.
• Seating is a mixture of chairs with and without armrests and fixed wooden benched tiered seating.
• Tables are all 75cm in height.
• None of the tables are fixed to the ground.
• The seating area is painted grey concrete which can look shiny or wet at certain angles.
• The seating area has level access.
• The lighting is moderate to good.
• There is limited space for a wheelchair user to manoeuvre in most areas of this seating area.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The facility is located within the toilet corridor, to the right as you enter from the main entrance.
  • The facility is approximately 40m (43yd 2ft) from the main entrance.
  • The facility is in addition to standard and accessible toilets.
  • The facility is not located close to other managed facilities (e.g. reception or service counter).
  • There is level access to the facility.
  • The facility surveyed is for the sole use of disabled people.
  • There is a high visual contrast between the external door and wall .
  • There is a high visual contrast between the internal door and wall.
  • You do need a key for the facility.
  • The key is a radar key.
  • The key can be obtained from market floor staff or from the bar.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The door has a horizontal grab rail.
  • The width of the door is 86cm (2ft 10in).
  • The dimensions of the facility are 400cm x 285cm.
  • The ceiling height is at a minimum of 2.4m.
  • There is a clear 200cm x 180cm manoeuvring space in the facility.
  • The facility has a non-slip floor.
  • There is a high visual contrast between the walls and floor.
• Toilet Details View
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the right as you face the toilet is 70cm (2ft 4in).
  • The transfer space on the left as you face the toilet is 315cm (10ft 4in).
  • Dropdown rails are provided.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • There is a high visual contrast between the dropdown rail(s) and wall.
  • As you face the toilet there are vertical grab rails on both sides.
  • There is a high visual contrast between the wall-mounted grab rails to the left of the toilet and wall .
  • There is a high visual contrast between the wall-mounted grab rails to the right of the toilet and wall.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a lever flush.
  • There is a toilet roll holder.
  • The height of the toilet roll holder is 95cm.
  • The toilet has a cistern.
  • There is a high visual contrast between the toilet seat and pan.
  • There is an emergency alarm for the toilet.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
• Changing Bench and Hoist Details View
  • The facility changing bench is wall mounted.
  • The facility changing bench height is adjustable.
  • The length of the facility changing bench is 180cm (5ft 11in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in the cubicle.
• Shower Details View
  • There is a shower unit with a detachable shower head.
  • The shower head is height adjustable.
  • The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
  • There is no seat for the shower.
  • There is not a vertical grab rail for the shower.
• Other Facilities View
  • A privacy screen is available.
  • The type of wash basin is adjustable.
  • The wash basin tap type is lever.
  • There is not a mixer tap.
  • Wall mounted grab rails are not available at the wash basin.
  • There is not a soap dispenser.
  • Wide tear off paper roll is available.
  • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
  • There is a hand dryer.
  • The hand dryer is at the recommended height of 80cm-100cm.
  • There is a towel dispenser.
  • The towel dispenser is at the recommended height of 80cm-100cm.
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is a/are sanitary and pedal waste paper bin disposal units.
  • There is an emergency alarm for the facility.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is a coat hook.
  • There are coat hooks in the toilet at 110cm and 140cm from the floor.
  • There is a red flashing fire alarm beacon within the room.
  • The lighting levels are good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the main entrance.
  • This accessible toilet is located within the toilet corridor, to the right as you enter from the main entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from market floor staff or from behind the bar.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 160cm x 238cm (5ft 3in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the external door and wall.
  • There is a high visual contrast between the internal door and wall.
  • There is a high colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a high colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are good.

You are on Standard Toilet(s) (Gender Neutral). Skip to the next section.

Standard Toilet(s) (Gender Neutral)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located within the toilet corridor, to the right as you enter from the main entrance.
  • The shared toilet(s) is/are approximately 50m (54yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • Lighting levels in the shared toilets are good.

You are on Standard Toilet(s) (Male and Female). Skip to the next section.

Standard Toilet(s) (Male and Female)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the toilet corridor, to the right as you enter from the main entrance.
  • The female and male toilets are approximately 50m (54yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located within the toilet corridor, to the right as you enter from the main entrance.
• The parent and baby room is approximately 50m from the main entrance.
• There is step-free access to the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 79cm (2ft 7in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 93cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a red flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • All well behaved dogs on a lead are welcome.