You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

Collapse all Expand all

• About View
  • This is a four star hotel offering a warm welcome in the heart of the city, complemented by exceptional Brasserie style dining and a relaxed, sophisticated design. A hotel gym is available for use of hotel guests.
  • There are 85 bedrooms in total.
  • There is step-free level access to all bedrooms.
  • There are 4 bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • All bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Only assistance dogs are welcomed at this venue.
  • Shared facilities include: toilets.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest step-free train station is Chester.
  • The nearest bus station is Chester Interchange.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: some seating in the far left corner after entering the ground floor bar, and access to some seating in the Brasserie on the fifth floor.
  • Access throughout may include manual doors and doors permanently held open.
  • Floors -2, 0, 1, 2, 3, 4, 5 and 6 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: vibrating pillows, bath mats, shower chairs and commodes.
  • The alternative formats documents can be provided in include: Braille (on request) and large print.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Staff receive the following training: disability and discrimination awareness training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor near the hotel lobby and on the 5th floor near the Brasserie.
  • All toilets with adaptations have a right hand transfer space.
  • The male and female step-free toilet facilities are located on the ground floor near the hotel lobby and on the 5th floor near the Brasserie.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilets with adaptations.

You are on Parking. Skip to the next section.

Parking

Collapse all Expand all

• Car Park View
  • The car park is located beneath the hotel, accessed via Nicholas Street.
  • The car park is underground.
  • The car park surface consists of concrete.
  • The height of the restriction barrier is 410cm.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 510cm (depth).
  • There is a marked zone only at the rear.
  • The width of the marked zone is 140cm.
  • The dimensions of the designated Blue Badge parking bays vary in size.
  • The nearest designated bay is 14m from the car park entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and manual doors.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
  • Payment for parking should be made at reception.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main Entrance). Skip to the next section.

Entrance (Main Entrance)

• This entrance is located at the front of the hotel, to the left of the revolving doors.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• There is a push pad at a height of 105cm.
• The width of the opening is 160cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a push pad or push button to exit at a height of 94cm.
• There is step-free level access as you enter.

You are on Entrance (Car Park). Skip to the next section.

Entrance (Car Park)

• This entrance is located near the Blue Badge bays in the car park.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 99cm.
• The door has a high visual contrast.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• The lift surveyed is located beyond the entrance from the car park.
• The distance from the car park entrance is 6m.
• The most accessible route to the lift has step-free level access.
• Floors -2, 0, 1, 2, 3, 4, 5 and 6 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• The majority of the external controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 157cm (width) x 139cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey.
• The lift has a card reader that gives access to floors above reception level.

You are on Stairs (Car Park). Skip to the next section.

Stairs (Car Park)

• The stairs surveyed are located beyond the entrance from the car park.
• There is a single manual door to access the stairwell.
• Floors -2, 0, 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.

You are on Reception. Skip to the next section.

Reception

• The reception is located ahead as you enter via the main entrance.
• The distance from the main entrance is 5m.
• There is step-free level access to reception.
• The height of the reception desk is 118cm.
• There is a lowered section at the desk.
• The height of the lowered section is 82cm.
• The reception has glazed screens.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: sofas.
• Furniture available in this area includes: tables.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and doors permanently held open.
• Some flooring is shiny and patterned.
• The visual contrast between the walls and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Ground Floor - Bar). Skip to the next section.

Eating and Drinking (Ground Floor - Bar)

Collapse all Expand all

• Location and Access View
  • The bar is located along the corridor opposite reception.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The door opens away from you.
  • The width of the opening is 78cm.
• Service View
  • This area has a bar where food and drink can be ordered.
  • Full table service is not available.
  • Menus are wall-mounted.
  • The following are available: drinking straws.
  • There is not a hearing assistance system.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the left as you enter the bar.
  • There is step-free level access to the counter.
  • The height of the counter is 107cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: some seating in the far left corner after entering the bar.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located along the right-hand corridor after passing reception.
  • The distance from the main entrance is 18m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 162cm (width) x 228cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 94cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 55cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 87cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 87cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• The lift surveyed is located ahead as you enter the hotel.
• The distance from the main entrance is 11m.
• The most accessible route to the lift has step-free level access.
• Floors 0, 1, 2, 3, 4 and 5 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 157cm (width) x 138cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Gym (First Floor). Skip to the next section.

Gym (First Floor)

• The gym is located on the first floor, opposite the main lift.
• There is step-free level access into the gym.
• There are double manual doors with a low visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request .
• The door opens away from you.
• The width of the opening is 85cm.
• There is step-free level access throughout.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is not staffed.
• Some flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines and arm cycles.
• Seating available in this area includes: chairs without armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Eating and Drinking (Fifth Floor - Brasserie). Skip to the next section.

Eating and Drinking (Fifth Floor - Brasserie)

Collapse all Expand all

• Location and Access View
  • The Brasserie is located on the fifth floor, opposite the main lifts.
  • The most accessible route has manual doors.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The doors open away from you.
  • The width of the opening is 170cm.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available.
  • Menus are handheld.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located on the right after entering.
  • There is step-free level access to the counter.
  • The height of the counter is 111cm.
  • There is not a lowered section at the counter.
  • The counter has mirrors.
• Seating Area View
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: access to some seating.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and stools.
  • Furniture available in this area includes: tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Counter (Fifth Floor - Brasserie Welcome Counter). Skip to the next section.

Counter (Fifth Floor - Brasserie Welcome Counter)

• The counter is located on the left as you enter the Brasserie.
• The distance from the Brasserie entrance is 3m.
• There is step-free level access to the counter.
• The height of the counter is 112cm.
• There is not a lowered section at the counter.
• The counter has patterned/distracting backgrounds.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Bedroom and Ensuite with Adaptations (Room 421). Skip to the next section.

Bedroom and Ensuite with Adaptations (Room 421)

Collapse all Expand all

• Bedroom Access View
  • The bedroom surveyed is located on the fourth floor, along the right-hand corridor after exiting the lift.
  • The distance from the lift is 13m.
  • The most accessible route to the bedroom has step-free level access and manual doors.
  • There is step-free level access into the bedroom.
  • There is numbered signage on or near the door.
  • There is a key fob/card reader at a height of 100cm.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 55cm from the floor.
  • The space under the bed is 11cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The following is available in this bedroom: a chair without armrests, a desk and a TV with subtitles.
  • There is no emergency alarm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • This bedroom does not have an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a high visual contrast.
  • The width of the door opening to the ensuite is 90cm.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 263cm (width) x 249cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 136cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 50cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The ensuite has a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm and 140cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 55cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The shower grab rails have a high visual contrast.
  • The shower dropdown rails have a high visual contrast.

You are on Standard Ensuite (Room 421). Skip to the next section.

Standard Ensuite (Room 421)

• There is step-free level access into the ensuite.
• The ensuite door opens inwards and has a high visual contrast.
• The width of the door opening is 67cm.
• Internally the door has a high visual contrast.
• The dimensions of the ensuite are 179cm (width) x 171cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not a lateral transfer space next to the toilet.
• The toilet seat has a low visual contrast.
• There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand towel available.
• The wash basin has a twist turn mixer tap.
• The toilet roll holder has a high visual contrast.
• Additional features include: a mirror and a coat hook.
• The ensuite has a pedal bin.
• The walls and floor visual contrast varies between low and high.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The ensuite has a shower with a step.
• There is a fixed height shower head.
• The shower controls are twist turn mixer.
• There is no shower seat.