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Brio Northgate Arena

Northgate Arena, Victoria Road, CH2 2AU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • The toilets with adaptations are located on level 0 and level 1 in the changing areas.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on level 0 and level 1 in the changing areas.
  • Changing Places Facilities View
    • Changing Places facilities are located within the changing village on level 0.
  • Changing Facilities View
    • Standard changing facilities are located on level 0 in the changing village, and on level 1.
    • Parent and baby changing facilities are located on level 0, in the changing village.
  • Washroom and Shower Facilities View
    • Shower facilities with adaptations are located on level 0, in the changing village and also in the toilet with adaptations on floor 1.
    • Standard shower facilities are located on level 0, in the changing village.

Parking

  • Car Park View
    • The car park is located to the side of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 7 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 60m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.
    • To avoid charges, car park users must validate their stay at the validation point on level 0, approaching the reception.

Entrance

  • This entrance is located at the front corner of the building.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 155cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 175cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Reception

  • Location View
    • The reception is located on level 0.
    • The distance from the entrance is 40m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 112cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 95cm.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There are security barriers which are operated by staff.

Getting Around

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways, this may include the use of a lift.
  • Circulation View
    • There are manual doors along circulation routes.
    • There is a high colour contrast between the walls and floor along the majority of circulation routes.
    • Some flooring is shiny.
    • There is background noise in some areas of the venue.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests, armchairs and sofas.
    • Lighting levels vary due to the size of the space.

Eating and Drinking

  • Location and Access View
    • The cafe is located on level 0 ahead and right from the entrance.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The service counter was surveyed.
    • The counter is located to the left as you enter.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The height of the tray rail is 82cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and booths.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Pools (Leisure and Training)

  • Pool 1 View
    • This is an indoor pool with waterslides.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: chairs without armrests, tiered seating and a seated viewing balcony (with step-free access).
    • Some seating is fixed.
    • There is an emergency alarm poolside.
    • Lighting levels were even at the time of the survey.
    • The pool has step-free access via hoist only.
    • Alternatively, access into the water is via 3 steps or a ladder.
    • There are handrails on both sides, which are within reach.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps are clearly marked.
    • The following adaptations are available for disabled people: a hydraulic hoist, a manual hoist, a pool lift and a submersible wheelchair.
    • The pool is staffed at all times.
  • Pool 2 View
    • This is an indoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: a seated viewing balcony (with step-free access).
    • Some seating is fixed.
    • There is an emergency alarm poolside.
    • Lighting levels were even at the time of the survey.
    • The pool has step-free access via hoist only.
    • Alternatively, access into the water is via a ladder.
    • The following adaptations are available for disabled people: a manual hoist.
    • The pool is staffed at all times.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located to the left, in the changing village.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the entrance is 100m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 108cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
    • The dimensions of the facility are 300cm (width) x 405cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 270cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 75cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder is located on the dropdown rail.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 180cm.
    • The facility hoist is powered overhead and accesses the changing bench and the toilet.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a shower seat.
    • The shower seat is 39cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wash basin mounted soap dispenser.
    • There is a wall mounted towel dispenser.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 94cm from the floor.
    • A wide paper roll dispenser is available.
    • The wide paper roll dispenser is 100cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 100cm and 140cm from the floor.
    • A privacy screen is available.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Changing Area

  • Changing Area View
    • The shared changing area was surveyed.
    • The changing area surveyed is located in the changing village.
    • The distance from the entrance is 80m.
    • The most accessible route to the changing area has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
    • Facilities in this area include: changing cubicles, a Changing Places facility, toilets, showers, baby change facilities and lockers.
    • There are lockers at a suitable height for a wheelchair user.
    • The height of the baby change facility when in use is 80cm.
    • Lighting levels were even at the time of the survey.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities include: a wash basin.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head.
    • The shower controls are push.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Shower with Adaptations

  • Access View
    • The shower surveyed is located to the right in the changing village.
    • The distance from entrance is 100m.
    • The most accessible route to the shower has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 95cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 56cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has no disposal facilities.
    • There is one coat hook.
    • The coat hook is 157cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Level 0 - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on level 0, at the rear of the cafe.
    • The distance from the entrance is 50m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 240cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 127cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 78cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 88cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 135cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located towards the rear of the building, behind reception.
  • The distance from the entrance is 80m.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • Standard Lift View
    • Levels -1, 0, 1, 2, and 3 can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 80cm.
    • The internal dimensions of the lift are 140cm (width) x 120cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Stairs

  • The stairs are located towards the rear of the building, behind reception.
  • Floors -0, 0, 1, 2, and 3 can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Gym

  • The gym is located on Level 1.
  • There is step-free level access into the gym.
  • There is an entry system at a height of 110cm.
  • There is an opening without doors.
  • The width of the opening is 90cm.
  • There is step-free level access throughout.
  • There are no doors to open along circulation routes.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed at specific times.
  • The walls and floor have a high colour contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
  • Seating available includes: benches and stools.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Level 1 - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the centre of level 1.
    • The distance from the lift is 45m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 235cm (width) x 310cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 175cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 104cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 80cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 92cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 164cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 49cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are dropdown rails for the shower.
    • The dropdown rails for the shower have a high colour contrast.

Platform Lift (Levels 1-2)

  • The lift surveyed is located centrally in the building.
  • The distance from the main lift is 35m.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • This lift is an enclosed platform lift.
  • Enclosed Platform Lift View
    • Levels 1 and 2 can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 410kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 85cm.
    • The internal dimensions of the lift are 105cm (width) x 150cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • Lighting levels were even at the time of the survey.

Stairs (Levels 1-2)

  • The stairs are located centrally in the building.
  • Levels 1 and 2 can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.