You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a charity hub housing multiple charity services.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The name of the nearest car park is Delamere Street Car Park.
  • View information on Delamere Street Car Park (opens new tab) .
  • The nearest step-free train station is Chester.
  • The nearest bus station is Chester Bus Interchange.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a portable ramp at the most accessible entrance.
  • There is another entrance which does allow step-free level access; however, this does not allow access to the lift.
  • The following areas have step-free access via ramps or slopes: much of the ground and first floors.
  • The following areas have stepped access: part of the ground floor.
  • Access throughout may include narrow walkways.
  • The ground and first floors can be accessed via a platform lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
• Related Access Guides View
  • View information on Chester Aid to the Homeless (opens new tab) .
  • View information on Cheshire West Voluntary Action (opens new tab) .
  • View information on Skills & Employment (Formerly Work Zone) (opens new tab) .
  • View information on Vision Support (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located in Calm Coffee cafe, to the right after entering through door 2, and along the first floor corridor.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The toilet with adaptions within Calm Coffee café can only be reached via the separate Calm Coffee entrance.
  • The male and female step-free toilet facilities are located to the right after entering through door 2, and along the first floor corridor.
  • The shared step-free toilet facilities are located along the ground floor corridor leading from door 3.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the shared toilet on the ground floor corridor leading from door 3.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is not a designated drop-off point available.
• Public Car Parks View
  • There is a public car park located in Delamere Street.
  • The name of the car park is Delamere Street Car Park.
  • Designated Blue Badge parking bays are available in the car park.

You are on Access Point. Skip to the next section.

Access Point

• This access point is located between Northgate Street and the Bluecoat Charity building.
• The access point is not clearly signed.
• There is step-free level access.
• There are double manual gates.
• The doors are permanently held open.
• The width of the opening is 144cm.
• The gates have a low visual contrast.
• There is a short steep ramp just after passing through the gates.
• There is a second set of double manual doors .
• The second set of doors are permanently held open.
• The width of the opening is 135cm.
• The second set of doors have a high visual contrast.
• There is step-free access via a very easy ramp as you enter.

You are on Entrance (Door 2). Skip to the next section.

Entrance (Door 2)

• This entrance is located on the left after passing through the archway.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 110cm.
• There is a key fob/card reader at a height of 125cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 89cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.

You are on Entrance (Door 3). Skip to the next section.

Entrance (Door 3)

• This entrance is located on the right after passing through the archway.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 108cm.
• There is a key fob/card reader at a height of 123cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 89cm.
• There is a small lip on the threshold of the opening.
• The door has a high visual contrast.
• There is step-free access via a portable ramp as you enter.
• The ramp has a steep gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The ramp bypasses the steps.
• There are 2 steps with a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 23cm.
• The depth of the steps is not between 30cm and 45cm.

You are on Entrance (Calm Coffee - Accessible Entrance). Skip to the next section.

Entrance (Calm Coffee - Accessible Entrance)

• This entrance is located on Canal Street.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a portable ramp at the entrance.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The ramp bypasses the step.
• There is 1 step.
• The step is unmarked.
• The height of the step is not between 15cm and 18cm.
• The height of the step varies between 3cm and 8cm.
• There is a single manual door at this entrance.
• The door opens away from you.
• The width of the opening is 87cm.
• The door has a high visual contrast.
• There is a second single manual door.
• The second door opens away from you.
• The width of the opening is 93cm.
• There is a small lip on the threshold of the opening.
• The second door has a low visual contrast.
• There is step-free level access as you enter.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: access to much of the first floor from the lift (slight ramp).
• The following areas have stepped access: part of the ground floor corridor leading from door 3.
• Access throughout may include narrow walkways.
• There is a high visual contrast between the walls and floor in all walkways.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is not consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Calm Coffee). Skip to the next section.

Eating and Drinking (Calm Coffee)

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• Location and Access View
  • Calm Coffee is located beneath the Bluecoat Charity building and accessed from Canal Street.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the right as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 100cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, sofas and benches.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Calm Coffee - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Calm Coffee - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located beneath the main Bluecoat Charity building in Calm Coffee.
  • The distance from Calm Coffee accessible entrance is 8m.
  • The most accessible route to the toilet has a very easy slope.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 225cm (width) x 195cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 137cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 52cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 118cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 88cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Room (Stratford Room). Skip to the next section.

Room (Stratford Room)

• The room is located along the ground floor corridor leading from door 2.
• The distance from door 2 is 2m.
• The most accessible route to the room has step-free level access.
• There is tactile and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The width of the opening is 98cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• Some tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Ground Floor - Door 2 Corridor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Door 2 Corridor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located along the ground floor corridor from door 2.
  • The distance from door 2 is 4m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 79cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 147cm (width) x 209cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 80cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 117cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 105cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a sanitary bin and a clinical waste bin.
  • There are no coat hooks.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Door 3 Corridor). Skip to the next section.

Lift (Door 3 Corridor)

• The lift surveyed is located in the ground floor corridor leading from door 3.
• This lift is a platform lift.
• The distance from door 3 is 5m.
• The most accessible route to the lift has step-free level access.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 113cm (width) x 149cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is a short steep ramp to enter the lift.

You are on Lift (Ground Floor Stair Lift). Skip to the next section.

Lift (Ground Floor Stair Lift)

• The lift surveyed is located along the ground floor corridor.
• This lift is a stair lift.
• The distance from door 3 is 11m.
• The most accessible route to the lift has step-free level access.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 79cm.
• The internal dimensions of the lift are 79cm (width) x 127cm (depth).
• The internal lift control buttons have a low visual contrast.
• None of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Lighting levels were even at the time of the survey.

You are on Stairs (Corridor from Door 3). Skip to the next section.

Stairs (Corridor from Door 3)

• The stairs surveyed are located along the corridor leading from door 3.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey.
• There is another set of similar steps along the corridor from door 2.

You are on Room (Galeka Room). Skip to the next section.

Room (Galeka Room)

• The room is located on the first floor, to the left as you exit the main lift.
• The distance from lift is 3m.
• The most accessible route to the room has step-free level access.
• There is tactile and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens towards you.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• The tables and seating in the room can be configured in different ways depending on requirements.