You are on Introduction. Skip to the next section.

Introduction

• The opening times vary depending on matches and events taking place.

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the city.
• This venue is situated in Chester.
• The venue is not situated on a road which has a steep gradient.
• The nearest mainline station is Chester.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • The car park type is open air/surface.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the Exit 1.
  • The furthest Blue Badge bay is 3m (3yd 10in) from the Exit 3.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Directors Entrance). Skip to the next section.

Outside Access (Directors Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 150cm (4ft 11in) wide.

You are on Level Change (Directors Entrance). Skip to the next section.

Level Change (Directors Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Club Shop Entrance). Skip to the next section.

Outside Access (Club Shop Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open away from you (push).
• The doors are single width.
• The doors are heavy.
• The door opening is 95cm (3ft 1in) wide.

You are on Level Change (Club Shop Entrance). Skip to the next section.

Level Change (Club Shop Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Exit Gate 3). Skip to the next section.

Outside Access (Exit Gate 3)

• This information is for the entrance located at the corner of the Red Insure stand.
• There is level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The width of the door opening is 120cm (3ft 11in).

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• Comments View
  • Stewards are positioned here on match days.
  • There are similar entrances located around the grounds.
  • This entrance is used to overcome the turnstyle.

You are on Outside Access (Exit Gate 12 and Turnstyle 7). Skip to the next section.

Outside Access (Exit Gate 12 and Turnstyle 7)

• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The door opening is 120cm (3ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are single width.
  • The door opening is 57cm (1ft 10in) wide.
• Comments View
  • There are stewards stationed at the entrance on match days to provide assistance.
  • This entrance is used by away supporters.

You are on Level Change (Exit Gate 12 and Turnstyle 7). Skip to the next section.

Level Change (Exit Gate 12 and Turnstyle 7)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • There are similar slopes at the other entrances to the stands.

You are on Outside Access (Exit Gate 13). Skip to the next section.

Outside Access (Exit Gate 13)

• This information is for the entrance located at the corner of North and West Stands.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The door opening is 120cm (3ft 11in) wide.

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• Comments View
  • There is a steward stationed at this entrance on match days.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• There is not a hearing assistance system.

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• Comments View
  • The ticket office is located at the front of the Red Insure stand.

You are on Outside Access (The Blues Bar Entrance). Skip to the next section.

Outside Access (The Blues Bar Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 140cm (4ft 7in) wide.

You are on Level Change (The Blues Bar Entrance). Skip to the next section.

Level Change (The Blues Bar Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading up to the entrance.
• The ramp or slope is permanent.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the bar.
• Once inside, there is level access to the service.
• Food is not available from the bar.
• Full table service is not available.
• Food or drinks are ordered from the counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 1m (3ft 3in) from the The Blues Bar.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 70cm (2ft 4in).

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• Comments View
  • This area is extremely busy during match days and room to manoeuvre may be limited.

You are on Sports Ground. Skip to the next section.

Sports Ground

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• Non-Segregated Seating View
  • Home and Away wheelchair users have separate seating areas.
• Home Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • Wheelchair seating is located at the front of The Red Insure Stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 7m (3in).
  • The accessible toilet is located along the concourse.
  • There is not an audio description service.
• Away Support Seating View
  • Wheelchair users have a designated accessible seating area.
  • There is level access to the designated seating area.
  • Wheelchair seating is located at the corner of the Centurion Community stand.
  • The view from this area is good.
  • A companion can sit beside / near you.
  • Accessible toilets are available.
  • The closest accessible toilet to the seating area is 9m (9yd 2ft).
  • The accessible toilet is located along the concourse.
• Comments View
  • Live Audio Commentary may be available for some matches. Please contact the venue in advance to find out.
  • The Harry Mcnally Stand is a standing terrace.
  • There is no accessible toilet in the South or Harry Mcnally Stands.
  • There are 4 designated seating areas on the East and 4 on the South Stand.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the building and stadium.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Mobility scooters are permitted however, manoeuvring space may be limited on match days.

You are on Level Change (Stand - Concourse). Skip to the next section.

Level Change (Stand - Concourse)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the concourse to the seating.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • There are similar ramps leading from the concourse to the seating areas in all stands.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located throughout the stadium.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.

You are on Toilet with Adaptations (The Red Insure Stand). Skip to the next section.

Toilet with Adaptations (The Red Insure Stand)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 7m (7yd 1ft) from the designated seating.
  • This accessible toilet is located along the concourse.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 120cm (3ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Toilet with Adaptations (Away Stand). Skip to the next section.

Toilet with Adaptations (Away Stand)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 6m (6yd 1ft) from the designated seating.
  • This accessible toilet is located along the concourse.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 195cm (4ft 11in x 6ft 5in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Comments View
  • There is a similar accessible toilet located in the home supporters section of the West Stand.
  • The lateral transfer space is on the left.
  • There is a similar adapted toilet located on the north west corner of The Exacta Stand.

You are on Toilet with Adaptations (Bar). Skip to the next section.

Toilet with Adaptations (Bar)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Blues Bar entrance.
  • This accessible toilet is located next to the bar.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 148cm x 200cm (4ft 10in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 68cm (2ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • There is a low colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.