You are on Station Overview. Skip to the next section.

Station Overview

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• Parking and Public Transport View
  • The station has its own car park, with Blue Badge parking available.
  • There is a public car park nearby and a taxi rank.
  • The nearest bus station is Chester.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a very easy slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access in walkways may include manual doors and automatic doors.
  • The platforms can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is a member of staff available for assistance.
  • There is a ticket office, a ticket counter and a self-serve touchscreen at this station.
  • Help points are available at the ticket counter.
  • Announcements in the main ticketing/concourse area are audio.
  • ATMs are available.
  • There is seating available.
  • There are fixed and portable hearing assistance systems.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located next to platform 1 in the Calm Corner.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located on the main concourse and platform 7a.
  • The toilet with adaptations on the main concourse has left hand transfer space.
    The toilet with adaptation on platform 7a has no transfer space.
  • The male and female step-free standard toilet facilities are located on the main concourse and platform 7a.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located to the right of the main entrance.
  • Parent and baby changing facilities are located within the Changing Places area and in the toilet with adaptations on the main concourse.

You are on Parking (West Car Park ). Skip to the next section.

Parking (West Car Park )

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• Car Park View
  • The car park is located to the West of the train station.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 7 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 285cm (width) x 507cm (depth).
  • There is a marked zone to both sides and rear.
  • The width of the marked zone is 140cm.
  • The nearest designated bay is 28m from the West Car Park entrance.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope and narrow walkways.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is restricted to 20 minutes.
  • Clearly presented parking signs are available.
  • View information on parking policies/charges (opens new tab).
  • Payment options include Paybyphone where the App is available to download from either the Apple or Google play store, or you can visit paybyphone.co.uk or alternatively you can call 0330 060 6203. Location code for this site is 801563.
    Payment can also be made at the train station booking office during opening hours (this ticket must be displayed in your vehicle) or at the train station self-service ticket machines.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the station off City Road.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double manual gates at this entrance.
• The gates are permanently held open.
• The gates have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (West Car Park). Skip to the next section.

Entrance (West Car Park)

• This entrance is located to the rear of the West Car Park.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a very easy slope at the entrance.
• There are double automatic doors at this entrance.
• The doors open away from you.
• The width of the opening is 148cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Ticketing. Skip to the next section.

Ticketing

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• Ticket Office View
  • The ticket office surveyed is located to the right of the main entrance.
  • There is step-free level access to the ticket office.
  • There is step-free level access throughout the ticket office.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The queue width is between 120cm and 150cm and there is no need to turn.
  • There is a separate wheelchair accessible queue lane.
  • The flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The height of the counter is 122cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has a television and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
• Self-Service Ticket Machines View
  • The self-service ticket machines are located ahead when entering the station through the main entrance.
  • There is step-free level access to the self-service ticket machines.
  • The height of the touchscreen display ranges from 100cm to 122cm from the floor.

You are on Barriers (Main Entrance). Skip to the next section.

Barriers (Main Entrance)

• The standard barrier width is 61cm.
• The wider barrier width is 108cm.
• There are fixed ticket readers.
• The ticket slot heights for the barriers are 90cm (insert ticket) and 107cm (remove ticket) from the floor.
• The contactless card reader height is 100cm from the floor.
• The scanner height is 81cm from the floor.
• The ticket barriers may vary in height.
• Assistance is available at the ticket barrier.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and automatic doors.
• Some flooring is shiny.
• The visual contrast between the walls and floor varies between low and high.
• There may be background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: benches.
• Lighting levels vary due to the size of the space.

You are on Platforms (1-7). Skip to the next section.

Platforms (1-7)

• There are 7 platforms at this station.
• The following platforms have step-free level access: 1-3.
• The following platforms have step-free level access via lift: 4a to 7b.
• All platforms have tactile markings along the platform edge.
• All platforms have clear markings along the platform edge.
• Announcements on platforms are audio.
• The platforms do not have help points.
• Some platforms have seating.
• Seating available on the platforms includes: benches.
• Access to the train is via a portable ramp.
• Waiting areas are located between platforms 6 and 7b.

You are on Changing Places (Main Entrance - Transfer Both Sides). Skip to the next section.

Changing Places (Main Entrance - Transfer Both Sides)

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• Location and Access View
  • The Changing Places facility surveyed is located to the right of the main entrance.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the main entrance is 17m.
  • The most accessible route to the Changing Places facility has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 360cm (width) x 366cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 180cm.
  • The transfer space on the left as you face the toilet is 81cm.
  • There is an elbow pad flush for the toilet.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 51cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 186cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is a fixed height shower head.
  • The shower controls are lever mixer.
  • There is no shower seat.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 76cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 97cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The coat hooks are 103cm and 137cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • There is a flip-down baby change unit at a height of 77cm.

You are on Toilet with Adaptations (Main Concourse - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Main Concourse - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the right of the main entrance.
  • The distance from the main entrance is 14m.
  • The most accessible route to the toilet has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 124cm (width) x 209cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 61cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 75cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 92cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.

You are on Lift (Platforms 1, 2 and 3). Skip to the next section.

Lift (Platforms 1, 2 and 3)

• The lift surveyed is located to the right when exiting the barriers.
• The distance from the main entrance is 27m.
• The most accessible route to the lift has step-free level access.
• Levels 0 and 1 to access platform 1, 2, 3 and the footbridge are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 128cm.
• The internal dimensions of the lift are 158cm (width) x 250cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which are of a similar size.

You are on Stairs (Platforms 1, 2 and 3). Skip to the next section.

Stairs (Platforms 1, 2 and 3)

• The stairs surveyed are located to the right the barriers.
• The footbridge and platforms can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The steps have tactile markings at the top and bottom.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (Platforms 4a - 7b). Skip to the next section.

Lift (Platforms 4a - 7b)

• The lift surveyed is located at the rear of the footbridge.
• The distance from the platforms 1, 2 and 3 lift is 21m.
• The most accessible route to the lift has a very easy slope.
• Levels 0 and 1 to access platforms 4a to 7b are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 130cm.
• The internal dimensions of the lift are 158cm (width) x 240cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Toilet with Adaptations (Platforms 4a - 7b - No Transfer Space). Skip to the next section.

Toilet with Adaptations (Platforms 4a - 7b - No Transfer Space)

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• Location and Access View
  • The toilet surveyed is located on platform 4a.
  • The distance from the lifts is 23m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 89cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a low visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 140cm (width) x 276cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a lateral transfer space next to the toilet.
  • There is a spatula flush on the right as you face the toilet.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the right as you face the toilet.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the right as you face the toilet.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 92cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 107cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 106cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 83cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.