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Chester Zoo - Gift Shop

Caughall Road, Chester, Cheshire, CH2 1EU

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Access Guide

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Overview

Entrance

  • This entrance is located to the left as you enter through the main gates.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 151cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow aisles (less than 120cm).
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 150cm - 180cm.
    • Some flooring is shiny.
    • The visual contrast between the shelving and floor varies between low and high.
    • There is background noise.
    • Signage is not provided.
    • Seating available on this floor includes: armchairs and stools.
    • Lighting levels vary due to the size of the space.
    • The venue has a payment counter.
  • Payment Counter View
    • The counter surveyed was at the rear of the gift shop.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The queue width is at least 150cm and the width at each turn is at least 150cm.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 97cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a fixed height.
    • The card payment machine is at a height of 105cm.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Exit

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors at this exit.
  • The doors open by sliding.
  • The width of the opening is 141cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.

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