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Chester Zoo - Parking and Arrival

Caughall Road, Chester, Cheshire, CH2 1EU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right as you enter through the main gates.
    • The toilet with adaptations has a left hand transfer space.
    • The male and female step-free toilet facilities are located to the right as you enter through the main gates.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located to the right as you enter through the main gates.

Parking

  • Car Park View
    • The car park is located off the A41.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 297cm (width) x 493cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 26m from the ticket office.
    • The most accessible route from the Blue Badge parking has uneven surfaces and step-free level access.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • There are more than 20 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 288cm (width) x 408cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app.
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Ticketing

  • Ticket Counter View
    • The ticket counter surveyed is located off the main car park, to the left of the main gates.
    • There is step-free level access to the counter.
    • The queue width is between 120cm and 150cm and the width at each turn is under 150cm.
    • There is not a separate wheelchair accessible queue lane.
    • The height of the counter is 104cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has windows.
    • There is not a hearing assistance system.

Access Point (Main Gates)

  • This access point is located off the main car park.
  • The access point is clearly signed.
  • Assistance is available at the access point.
  • There is step-free level access.
  • There are double gates at this access point.
  • The gates are permanently held open.
  • The gates have a low visual contrast.

Toilet with Adaptations (Main Gates - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right as you enter through the main gates.
    • The distance from the main gates is 23m.
    • The most accessible route to the toilet has step-free level access and uneven surfaces.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 84cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 148cm (width) x 216cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 85cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 106cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 180cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Parent and Baby Room / Feeding Room (Main Gates)

  • The room surveyed is located to the right as you enter through the main gates.
  • The distance from the main entrance is 24m.
  • The most accessible route to the room has step-free level access and uneven surfaces.
  • There is step-free level access into the room.
  • There is pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 94cm.
  • There is a toilet, a wash basin, a hand dryer and a coat hook in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

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