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DoubleTree by Hilton Hotel

Warrington Road, Hoole, Chester, CH2 3PD

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Access Guide

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Accommodation Overview

  • About View
    • There are 219 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are 2 bedrooms with adaptations.
    • None of the bedrooms with adaptations have adjoining rooms.
    • 2 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed at this venue.
    • Shared facilities include: a dining room and toilets.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • B, G, 1 and 2 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: medication fridge, vibrating pillows, commodes, bath mats, shower chairs and raised toilet seats.
    • The alternative formats documents can be provided in include: Large print (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the right of the entrance and within the conference area.
    • All toilets with adaptations have a right hand transfer space.
    • The shared step-free toilet facilities are located to the right of the entrance.

Parking

  • Car Park View
    • The car park is located to the front and side of the hotel.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 15+ designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 244cm (width) x 500cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 45m from the entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located to the front of the hotel.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 72cm.
  • The width of the opening is 101cm.
  • The door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 92cm.
  • There is an alternative automatic revolving door to the left of this door. There is a slow down button at a height of 86cm for this door.

Reception

  • The reception is located ahead from the entrance.
  • The distance from the entrance is 7m.
  • There is step-free level access to reception.
  • The height of the reception desk is 114cm.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Lighting levels were even at the time of the survey.

Eating and Drinking (Garden Room and Terrace)

  • Location and Access View
    • The Garden Room is located on the ground floor to the left of reception.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The self-service counter was surveyed.
    • The counter is located to the right on entering the Garden Room.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, benches and high stools.
    • Furniture available in this area includes: tables, high tables and booths.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Outdoor Spaces (Seating Area)

  • The following is available in this area: gardens.
  • Outdoor areas consist of concrete or tarmac and grass.
  • There are footpaths throughout.
  • The majority of the paths are not wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are seats situated along the paths for people to rest.
  • The sliding doors to the area open to varying widths, with the widest being 670cm.
    There are step-free level pathways around the grassed area.
    There is an alternative entrance to the area which is located to the left of the Garden and Terrance Room Restaurant.
    The door opens away from you to a width of 80cm.

Bedroom and Ensuite with Adaptations (Room 22 - Burroughs Suite)

  • Bedroom Access View
    • The bedroom surveyed is located on the ground floor.
    • The distance from the entrance is 54m.
    • The most accessible route to the bedroom has step-free level access.
    • There is step-free level access into the bedroom.
    • There is written text and numbered signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 54cm from the floor.
    • The space under the bed is 12cm from the floor.
    • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair with armrests, a sofa, wardrobes for seated users, bedside plug sockets, a coffee table, a medication fridge, a sofa bed, a TV with subtitles and a flashing fire alarm.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a low visual contrast.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 228cm (width) x 255cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 107cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There is one coat hook.
    • The coat hook is 185cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There is a grab rail and a dropdown rail for the shower.
    • The shower grab rail has a high visual contrast.
    • The shower dropdown rail has a high visual contrast.

Standard Bathroom (Room 22 - Burrough Suite)

  • The bathroom surveyed is located to the left of the room entrance.
  • The distance from the entrance is 1m.
  • The most accessible route to the bathroom has step-free level access.
  • There is step-free level access into the bathroom.
  • The bathroom door opens inwards and has a low visual contrast.
  • The width of the door opening is 70cm.
  • Internally the door has a low visual contrast.
  • There is not a lateral transfer space next to the toilet.
  • The toilet seat has a low visual contrast.
  • There is a wash basin, a wall mounted toilet roll holder and a wall mounted soap dispenser available.
  • The wash basin has a lever mixer tap.
  • The toilet roll holder has a medium visual contrast.
  • The soap dispenser has a medium visual contrast.
  • Additional features include: coat hooks and a mirror.
  • The bathroom has a pedal bin.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • The bathroom has a bath with an overhead shower.
  • The bath controls are twist turn mixer.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a grab rail for the shower.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the ground floor, to the right of the entrance.
    • The distance from the entrance is 11m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 153cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 86cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 45cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 120cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 107cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 60cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the left of reception.
  • The distance from the entrance is 21m.
  • The most accessible route to the lift has step-free level access.
  • G, 1 and 2 are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 151cm.
  • The internal dimensions of the lift are 104cm (width) x 159cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing and a visual floor indicator.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located to the right of reception.
  • There is a single manual door to access the stairwell.
  • B, G, 1 and 2 can be accessed by these stairs.
  • There are 16 steps between floors.
  • The steps are clearly marked and have a handrail that switches sides.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.