Access Guide
Accommodation Overview
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About
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- There are 35 bedrooms in total.
- There is not step-free level access to the bedrooms.
- There is 1 bedroom with adaptations.
- The bedroom with adaptations does not have an adjoining room.
- The bedroom with adaptations has an ensuite with a wheel-in shower.
- Dogs are welcomed at this venue.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest step-free train station is Chester.
- The nearest bus station is Chester Bus Interchange.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is ramped and stepped access at the most accessible entrance.
- The following areas have stepped access: the first floor.
- Access throughout may include manual doors.
- The ground and first floors can be accessed via stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located at the front and to the left of the hotel.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 260cm (width) x 500cm (depth).
- There is a marked zone to one side but not at the rear.
- The width of the marked zone is 112cm.
- The dimensions of the designated Blue Badge parking bays vary in size.
- The nearest designated bay is 143m from the rear entrance.
- The most accessible route from the Blue Badge parking has slight ramps or slopes and uneven surfaces.
- The side entrance is 67 metres from the nearest Blue Badge bay.
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Charges and Restrictions
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- Parking is free for all users.
- The car park is shared with the adjoining Toby Carvery.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance (Side Entrance)
- This entrance is located at the side of the venue.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 7 steps with a handrail on the right going up.
- The handrail is not easy to grip.
- The handrail does not cover the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is not between 15cm and 18cm.
- The height of the highest step is 14cm.
- The depth of the steps is between 30cm and 45cm.
- There is an intercom at a height of 133cm.
- There is a key lock at a height of 95cm.
- There is a single manual door at this entrance.
- The door opens towards you.
- The width of the opening is 101cm.
- There is a small lip on the threshold of the opening.
- The door has a high visual contrast.
- There is a second single manual door.
- The second door opens away from you.
- The width of the opening is 79cm.
- There is a small lip on the threshold of the opening.
- The second door has a high visual contrast.
- There is a push pad or push button to exit at a height of 110cm.
- There is step-free level access as you enter.
- There is a key fob reader at the second door at a height of 99cm.
There is a fire door at the rear of the hotel that gives access to the ground floor. This door opens towards you, has a ramp and 5cm step, is 78cm wide with a locked extension leaf and can only be opened from the inside.
Guests should arrange with the hotel to gain access via this entrance before arrival if required.
Reception
- The reception is located at the far right-hand end of the corridor after entering.
- The distance from the rear entrance is 27m.
- The most accessible route to reception has manual doors.
- There is step-free level access to reception.
- The height of the reception desk is 115cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- There is background noise in this area.
- Some flooring is patterned.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- Reception is located between the side entrance doors.
Getting Around
- The following areas have stepped access: the first floor.
- Access throughout may include manual doors.
- There is a high visual contrast between the walls and floor in all areas.
- There may be background noise.
- Wayfinding and dementia-friendly signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: benches.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Bedroom and Ensuite with Adaptations (Room 001)
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Bedroom Access
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- The bedroom surveyed is located at the end of the left-hand corridor after entering the hotel.
- The distance from the rear entrance is 13m.
- The most accessible route to the bedroom has step-free level access and manual doors.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- The key lock is at a height of 95cm.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 76cm.
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Bedroom Features
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- The bedroom has a double bed.
- The top of the mattress is 64cm from the floor.
- The space under the bed is 25cm from the floor.
- There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The following is available in this bedroom: a chair without armrests, an armchair, bedside plug sockets, a desk, an additional single bed and a TV with subtitles.
- There is no emergency alarm.
- Lighting levels were even at the time of the survey.
- This bedroom does not have an adjoining room.
- The door into the room has a locked extension leaf which can be unlocked on request.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens outwards and has a high visual contrast.
- The width of the door opening to the ensuite is 78cm.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 177cm (width) x 164cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 125cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is no dropdown rail for the toilet.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 75cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 79cm from the floor.
- The wash basin has a lever mixer tap.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 92cm from the floor.
- There is no emergency alarm.
- There is a full length mirror.
- There is no shelf.
- The ensuite has a pedal bin.
- There is one coat hook.
- The coat hook is 162cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel-in shower.
- There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is no shower seat.
- There are grab rails for the shower.
- The shower grab rails have a high visual contrast.
Stairs
- The stairs surveyed are located on the left as you enter.
- There is a single manual door to access the stairwell.
- The ground and first floors can be accessed by these stairs.
- There are 18 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are not easy to grip.
- The handrails do not cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is no handrail for the first 6 steps.
