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Chester Bus Interchange

Delamere Street, Chester, Cheshire, CH1 3EF

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Access Guide

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Introduction

  • Services / facilities within the building include a cafe and newsagents.

Opening Times

  • Monday 06:00 - 23:30.
  • Tuesday 06:00 - 23:30.
  • Wednesday 06:00 - 23:30.
  • Thursday 06:00 - 23:30.
  • Friday 06:00 - 23:30.
  • Saturday 06:00 - 23:30.
  • Sunday 06:00 - 20:30.

Location

  • The venue is in a pedestrian area.
  • The nearest National Rail station is Chester.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Fountains Car Park.
    • The car park is located on Delamere Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
  • Comments View
    • Please note if approaching the main entrance from the right hand side when facing the building there is a moderate slope on approach (photograph 2).

Outside Access (North Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).

Outside Access (South Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 400cm (13ft 1in).

Outside Access (Interior Entrance)

  • This information is for the entrance located leading to bus stands J, K, L, M and N.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
  • Comments View
    • There is an identical set of doors at the opposite side of the bus station which lead to bus stands A, B, C and D (photograph 2).

Reception (Customer Services)

  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Information Points

  • The information board is ahead on entering via the main entrance, to the left of customer services with an RNIB tactile map. There is also directional signage throughout the venue and colour contrasting seating available
  • A Shopmobility telephone information point is available.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Bus Station

  • The station is staffed.
  • There are generally 2 member(s) of staff on duty.
  • The station is not staffed between 20:30 - 06:00.
  • There is not an office to obtain help (other than the ticket office).
  • There is not a ticket office / travel centre.
  • There are 13 stands / bays.
  • The stands which have level access are all stands.
  • The bus companies operating within this station are Stagecoach, Aintree Coachline, Townlynx, Arriva, Arrowebrook, D Jones & Son and Cheshire West Council Stagecoach.
  • There is not a taxi rank at the station.
  • There is not a wheelchair to borrow.
  • Shops and services within the station include a cafe and newsagents.
  • All key concourse shops and services have level access.

Changing Places

  • Location and access View
    • The facility is located to the left as you enter the main entrance.
    • The facility is approximately 20m (21yd 2ft) from the main entrance.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from customer services.
    • The door opens outwards.
    • The width of the door is 87cm (2ft 10in).
    • The dimensions of the facility are 310cm x 460cm (10ft 2in x 15ft 1in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 180cm (5ft 11in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 87cm (2ft 10in).
    • The transfer space on the right as you face the toilet is 120cm (3ft 11in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on the left.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • There is a wheel-in shower in the changing place with a height adjustable shower and privacy screen.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is tactile, pictorial and Braille signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 83cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 170cm x 240cm (5ft 7in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 86cm (2ft 10in).
  • Comments View
    • A towel dispenser is to be fitted at a later date.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.