You are on Area Summary. Skip to the next section.

Area Summary

• Adventure Point is located in the centre of the resort and can be accessed from Land of the Dragons, Forbidden Kingdom, Mexicana, Shipwreck Coast and the Zoo area.
• For more information on Chessington World of Adventures Resort please click here (new tab).
• The following facilities are available in this area; an accessible toilet, baby changing facilities and standard toilets.
• Rides/Attractions within this area include; Adventure Tree Carousel, Elmer's Flying Jumbos and Tiny Truckers.
• The nearest changing places is located in Shipwreck Coast.
• For more information on the changing places please click here (new tab).
• The nearest accessible toilet is located in Adventure Point.
• The nearest standard toilets are located in Adventure Point.
• The nearest baby change facilities are located in Adventure Point.
• For more information on the standard toilets/baby change facilities please click here (new tab).
• The guest information point is located by the MANE stage.
• For more information on the guest information point please click here (new tab).
• The medical centre is located in Forbidden Kingdom.
• For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located in the Sensory Space within Adventure Point.
• All staff undertake Disability Awareness and Equality Training.

You are on Area. Skip to the next section.

Area

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• Access and Circulation View
  • There is step-free access throughout this area.
  • There are slight and steep slopes leading to kiosks and restaurants in this area.
  • The surface throughout consists of concrete and block paving.
  • The floor surface may be uneven in places.
  • During busy periods this area can become congested.
  • There are resting areas in this area.
  • Seating in the resting area(s) include(s); picnic tables with fixed seating and bench seating.
  • Vending machines are available in this area.
  • The vending machine controls range from 72cm to 125cm.
  • Freestyle drinks machines are available in this area.
  • The Freestyle drinks machine controls range from 110cm to 168cm.
  • The lowered controls designed for wheelchair users are at a height of 75cm.
  • The Freestyle drink machines are located within the sweet shop.
  • There is level and stepped access into Adventure Games.
    The 2 steps range in between 8cm - 16cm high.
  • There are lockers located next to Elmers Flying Jumbos.
    The height of the terminal touchscreen ranges between 100cm - 125cm.
    There is a 12cm step to access the terminal.
• Signage and Audio View
  • Wayfinding signage is provided.
  • Wayfinding signage includes symbols or pictograms.
  • The colour, design and typeface of signs is not consistent throughout the area.
  • Dementia friendly signage is not provided.
  • There is background music/noise in this area.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located in Adventure Point, opposite Adventure Tree.
• The controls/screen heights vary between 92cm and 117cm.
• There is not a lowered ATM available.

You are on Outside Access (Donut Express). Skip to the next section.

Outside Access (Donut Express)

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• Entrance View
  • This information is for the entrance located in front of Donut Express.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Donut Express'.
  • There is step-free access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 164cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Eating and Drinking (Donut Express). Skip to the next section.

Eating and Drinking (Donut Express)

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• Location and Access View
  • The following information is for the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is donuts.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 103cm.
  • The height of the lowered section at the counter is 69cm.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.

You are on Exit (Donut Express). Skip to the next section.

Exit (Donut Express)

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• Exit View
  • This information is for the exit located to the right of Donut Express.
  • The exit area/door is not clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • There is not a canopy or recess which provides weather protection at this exit.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 166cm.
  • There is a small lip on the threshold of the exit, with a height of 2cm or below.

You are on Ramp(s) or Slope(s) (Sausage Man). Skip to the next section.

Ramp(s) or Slope(s) (Sausage Man)

• There is a ramp/slope located on either side of the counter.
• The ramp/slope is used to access the Sausage Man counter.
• The gradient of the ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 130cm (4ft 3in).

You are on Eating and Drinking (Sausage Man). Skip to the next section.

Eating and Drinking (Sausage Man)

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• Location and Access View
  • The following information is for the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 93cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is vinyl.

You are on Ramp(s) / Slope(s) and Step(s) (Ben & Jerry's). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Ben & Jerry's)

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• Ramp / Slope View
  • There is a ramp/slope located to the left of Ben & Jerry's.
  • The ramp/slope is used to access Ben & Jerry's.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located in front of Ben & Jerry's.
  • The step(s) is/are used to access Ben & Jerry's.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Eating and Drinking (Ben & Jerry's). Skip to the next section.

Eating and Drinking (Ben & Jerry's)

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• Location and Access View
  • The following information is for the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is Ice Cream.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 71cm.
  • The type of flooring in this area is wood.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • Staff are unable to make a table accessible to wheelchair users.
  • The standard height for the underside of dining tables is 64cm.
  • All tables are permanently fixed.
  • All chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are picnic tables with fixed seating.
  • The type of flooring in this area is grass.

You are on Eating and Drinking (Drinks Refill Station). Skip to the next section.

Eating and Drinking (Drinks Refill Station)

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• Location and Access View
  • The following information is for the food and drink kiosk.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Menu types include: menu boards.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is Snacks and Ice Cream.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are not available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 112cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is concrete.

You are on Counter (Explorer License Bureau). Skip to the next section.

Counter (Explorer License Bureau)

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• Counter View
  • The counter is located to the left of Tiny Truckers.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The height of the counter is 114cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • Music is played everywhere.
  • The type of flooring in this area is concrete and block paving.
• Seating Area View
  • There is a seating area close to the counter.
  • Access to the seating area is unobstructed.
  • There are bench seats available.
  • There is sufficient space for a wheelchair user to use the seating area.
• Comments View
  • There is a 9cm step to access the photo area.

You are on Ramp(s) or Slope(s) (Adventure Point - Shipwreck Coast). Skip to the next section.

Ramp(s) or Slope(s) (Adventure Point - Shipwreck Coast)

• There is a ramp/slope located between Adventure Point and Shipwreck Coast.
• The gradient of the ramp/slope is steep.

You are on Ramp(s) / Slope(s) and Step(s) (Adventure Point - Forbidden Kingdom - Land of the Dragons). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Adventure Point - Forbidden Kingdom - Land of the Dragons)

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• Ramp / Slope View
  • There is a ramp/slope located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
  • The gradient of the ramp/slope is steep.
• Step(s) View
  • There is a/are step(s) located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
  • There is/are 3 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 84cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Ramp(s) or Slope(s) (Adventure Point Accessible Toilet). Skip to the next section.

Ramp(s) or Slope(s) (Adventure Point Accessible Toilet)

• There is a ramp/slope located in front of the accessible toilet.
• The ramp/slope is used to access the accessible toilet.
• The gradient of the ramp/slope is slight.

You are on Toilet with Adaptations (Adventure Point - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Adventure Point - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in Adventure Point.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from guest services.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is low.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 98cm (3ft 3in).
  • The contrast between the internal door and wall is low.
  • The door does not have a horizontal grab rail.
• Dimensions and Features View
  • The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 113cm (3ft 8in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is low.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is high.
  • The height of the toilet seat above floor level is 51cm (1ft 8in).
  • The toilet has a backrest.
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • The lighting levels are moderate to good.
  • The contrast between the walls and floor is medium.
• Additional Fixtures and Fittings View
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Adventure Point). Skip to the next section.

Standard Toilet(s) (Adventure Point)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in Adventure Point.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is low.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 81cm.
  • The height of the lowered wash basin is 61cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
• Baby Changing Facilities View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.

You are on Parent and Baby Room (1 - Adventure Point). Skip to the next section.

Parent and Baby Room (1 - Adventure Point)

• There is a parent and baby room for public use.
• The parent and baby room is located in Adventure Point.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 95cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 83cm.
• The wash basin tap type is push.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There is a deep lip to access the room.

You are on Parent and Baby Room (2 - Adventure Point). Skip to the next section.

Parent and Baby Room (2 - Adventure Point)

• There is a parent and baby room for public use.
• The parent and baby room is located in Adventure Point.
• There is step-free access into the parent and baby room.
• There is pictorial and written text signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 93cm (3ft 1in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 78cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

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• Comments View
  • There is a small steep slope between the opening of the door.
  • There is a clear knee recess under the baby change unit.
  • The knee recess is 58cm deep and 73cm high.

You are on Area Access Guides. Skip to the next section.

Area Access Guides

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• Rides/Attractions View
  • Adventure Tree Carosel link (new tab) - click here
  • Elmer's Flying Jumbos link (new tab) - click here
  • Tiny Truckers link (new tab) - click here
• Restaurants/Cafés View
  • Pizza and Pasta Buffet link (new tab) - click here
  • Smokehouse BBQ and Bar link (new tab) - click here
• Shops View
  • Gift Shop link (new tab) - click here
  • Sweet Shop link (new tab) - click here