You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The postcode for Sat-Nav users is KT9 2NE.
    Chessington is in Surrey, on the A243, just two miles from the A3 and M25 (junction 9 or 10).
    From the South, take M25 junction 9 and from the North, take M25 junction 10.
    From London, take the A3 to Hook - Chessington is signposted on the A243.
  • Standard parking costs from £6 per car for Theme Park and Zoo guests.
    Express parking is £15 per car for the Theme Park and Zoo guests.
    On-site hotel guests get free parking.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Chessington is served by a regular bus service.
    Take the 71 bus from Kingston to Chessington, or the 467 bus from Epsom to Chessington.
  • For more information on TFL Travel please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Chessington South.
  • Chessington World of Adventures Resort is approximately 0.6 miles from Chessington South Station (12 minute walk).
    The station is served by South Western Railway.
  • For more information on TFL Travel please click here (opens new tab).
  • For more information on South Western Railway please click here (opens new tab).
• Useful Links View
  • For more information on travel to Chessington World of Adventures Resort please follow the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact Guest Services.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.
• All staff undertake Disability Awareness and Equality Training.

You are on Parking and Facilities. Skip to the next section.

Parking and Facilities

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• Parking View
  • Blue Badge parking is located by the Lodge Entrance.
  • For more information on the Blue Badge parking please click here (new tab).
• Changing Places View
  • The Changing Place is located in Shipwreck Coast, opposite Trawler Trouble.
  • For more information on the changing places please click here (new tab).
• Accessible Toilet Facilities View
  • Accessible toilets are located in the following areas; at the Lodge Entrance, in Forbidden Kingdom, in Adventure Point, in Wild Woods, in Pizza Pasta, and in Smokehouse BBQ and Bar.
• Standard Toilet Facilities View
  • Standard toilets are located in the following areas; at Explorer Entrance, at the Lodge Entrance, in Land of the Dragons, in Land of the Tiger, in Forbidden Kingdom, in Wild Woods, in Adventure Point, in Pizza Pasta and in Smokehouse BBQ and Bar.
  • Baby change facilities are located in the following areas; at the Lodge Entrance, in Land of the Dragons, in Land of the Tiger, in Forbidden Kingdom, in Wild Woods, in Adventure Point, in Pizza Pasta and in Smokehouse BBQ and Bar.
  • For more information on the standard toilets/baby change facilities please click here (new tab).
• Additional Guest Information View
  • The guest information point is located by the MANE Stage.
  • For more information on the guest help/information centre please click here (new tab).
  • The medical centre is located in Forbidden Kingdom.
  • For more information on the medical centre please click here (new tab).

You are on Approach (Explorer Entrance). Skip to the next section.

Approach (Explorer Entrance)

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 118cm.
  • The height of the bollard(s) is 97cm.
  • The bollards contrast visually with the paving.
  • There is ramped/sloped access on the approach.
• Ramp/Slope View
  • The ramp/slope is permanent, has a slight gradient and has no handrails.

You are on Ramp(s) or Slope(s) (Ticket Enquiries - Explorer Entrance). Skip to the next section.

Ramp(s) or Slope(s) (Ticket Enquiries - Explorer Entrance)

• There is a ramp/slope located in front of the ticket counter.
• The gradient of the ramp/slope is slight.

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• Comments View
  • There is a slight slope in front of the far left counter.
  • The slope in front of the remaining counters is steep.

You are on Ticket Counter(s) (Explorer Entrance). Skip to the next section.

Ticket Counter(s) (Explorer Entrance)

• There is/are 5 ticket counter(s).
• To the right of the Explorer Entrance.
• The ticket counter(s) is/are not clearly signed.
• There is ramped/sloped access to the ticket counter(s).
• There is a clear unobstructed route to the ticket counter(s).
• There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
• The ticket counter(s) is/are placed in front of a background which is patterned.
• The height of the ticket counter(s) is 110cm.
• There is not sufficient space to write or sign documents on the ticket counter(s).
• There is a lowered section of the ticket counter(s).
• The height of the lowered section at the counter is 86cm.
• There is not sufficient space to write or sign documents on the lowered section(s) of the ticket office(s).
• There is not a clear knee recess beneath the lowered section(s) of the ticket ticket(s).
• There is not a hearing assistance system at the ticket counter(s).

You are on Access Point (Explorer - Main Gate). Skip to the next section.

Access Point (Explorer - Main Gate)

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• Access Point View
  • There is step-free access at this access point.
  • There is a gate which opens both ways.
  • The gate is permanently held open.
  • The width of the gap is 89cm.
  • There is not an information board/map at this access point.

You are on Access Point (Explorer - Accessible Gate). Skip to the next section.

Access Point (Explorer - Accessible Gate)

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• Access Point View
  • There is step-free access at this access point.
  • There is a gate which opens both ways.
  • The gate is permanently held open.
  • The width of the gap is 177cm.
  • There is not an information board/map at this access point.

You are on Approach (Lodge Entrance). Skip to the next section.

Approach (Lodge Entrance)

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
  • There is a/are fixed bollard(s) on the approach.
  • The minimum width between the bollards/wall is 120cm.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • There is ramped/sloped access on the approach.
• Ramp/Slope View
  • The ramp/slope is permanent, has a steep gradient and has no handrails.

You are on Ticket Counter(s) (Ticket Enquiries - Lodge Entrance). Skip to the next section.

Ticket Counter(s) (Ticket Enquiries - Lodge Entrance)

• There is/are 4 ticket counter(s).
• To the left of the security check.
• The ticket counter(s) is/are clearly signed.
• There is step-free access to the ticket counter(s).
• There is a clear unobstructed route to the ticket counter(s).
• There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
• The ticket counter(s) is/are not placed in front of a background which is patterned.
• The lighting levels at the ticket counter(s) are moderate to good.
• The height of the ticket counter(s) is 125cm.
• There is sufficient space to write or sign documents on the ticket counter(s).
• There is not a lowered section of the ticket counter(s).
• There is not a hearing assistance system at the ticket counter(s).

You are on Turnstile(s) (Lodge Entrance - Turnstile Access). Skip to the next section.

Turnstile(s) (Lodge Entrance - Turnstile Access)

• This information is for the turnstile(s) located at Lodge Entrance.
• The turnstile(s) is/are not clearly signed.
• The turnstiles are all similar.
• There is step-free access to the turnstile(s) surveyed.
• The turnstile(s) opening width is 55cm.
• There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
• The height of the ticket reader(s) is/are 115cm.
• There is a member of staff available for assistance.
• The turnstile(s) can be overcome by using Lodge Entrance.

You are on Access Point (Lodge Entrance). Skip to the next section.

Access Point (Lodge Entrance)

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• Access Point View
  • There is step-free access at this access point.
  • There is open access.
  • There is not an information board/map at this access point.

You are on Approach (Azteca). Skip to the next section.

Approach (Azteca)

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• Approach View
  • The surface of the approach is concrete.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has no handrails.

You are on Access Point (Azteca Entrance - Hotel Guests). Skip to the next section.

Access Point (Azteca Entrance - Hotel Guests)

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• Access Point View
  • This information is for the access point located to the rear of the hotel.
  • There is ramped/sloped or stepped access at this access point.
  • There is a gate which opens towards you (pull).
  • The gate is permanently held open.
  • The width of the gap is 132cm.
  • There is not an information board/map at this access point.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located to the right of the gate.
  • There is/are 18 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • This gate is open to hotel guests between 09:00 - 10:00.

You are on Getting Around. Skip to the next section.

Getting Around

• There are a variety of floor surfaces throughout each area of the theme park, ranging between block paving, concrete, tarmac, grass and resin bound gravel.
• Some floor surfaces are uneven in places.
• There are a number of slight and steep slopes throughout the park and between each area. For access to each ride/attraction please see the separate Access Guides.
• Themed music is played in all areas throughout the park.
• Freestyle machines to re-fill drinks are available in various areas around the park.
• There are lockers and buggy parks in various areas around the park.
• Bench seating, resting areas and designated smoking points are available in most areas.
• A cash machine is available in Adventure Point.

You are on Ramp(s) / Slope(s) and Step(s) (Lodge Entrance - Access to Toilets). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Lodge Entrance - Access to Toilets)

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• Ramp / Slope View
  • There is a ramp/slope located in front of the toilet facilities.
  • The ramp/slope is used to access the parent and baby room, standard toilets and accessible toilet.
  • The gradient of the ramp/slope is steep.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • There is a/are step(s) located in front of the female toilet.
  • The step(s) is/are used to access the female toilet.
  • There is/are 1 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 6cm.

You are on Accessible Toilet(s) (Lodge Entrance - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Lodge Entrance - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located by Lodge Entrance.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Guest Help and Information.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 85cm (2ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
  • The contrast between the walls and floor is fair.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 88cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is poor.

You are on Standard Toilet(s) (Lodge Entrance). Skip to the next section.

Standard Toilet(s) (Lodge Entrance)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The male toilet is located by Lodge Entrance.
  • There is ramped/sloped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The height of the lowered wash basin is 62cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
• Toilet Facilities 2 View
  • The female toilet is located by the lodge gate entrance.
  • There is ramped/sloped and stepped access to the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 82cm.
  • The height of the lowered wash basin is 62cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.
• Baby Changing Facilities 2 View
  • Baby change facilities are available in the female toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.

You are on Parent and Baby Room (Lodge Entrance). Skip to the next section.

Parent and Baby Room (Lodge Entrance)

• There is a parent and baby room for public use.
• The parent and baby room is located by Lodge Entrance.
• There is ramped/sloped access into the parent and baby room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 101cm (3ft 4in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 79cm.
• The wash basin tap type is push.
• There is/are not chair(s) in the parent and baby room.
• There is not a toilet in the parent and baby room.
• There is a flashing fire alarm beacon within the room.
• The lighting levels are moderate to good.

You are on Step(s) (Explorer Entrance Toilets). Skip to the next section.

Step(s) (Explorer Entrance Toilets)

• There is a/are step(s) located in front of the female and male toilets.
• The step(s) is/are used to access the female and male toilets.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 14cm.
• The depth of the step(s) is/are not between 30cm and 45cm.
• There is not a/are not handrail(s) at the step(s).

You are on Standard Toilet(s) (Explorer Entrance). Skip to the next section.

Standard Toilet(s) (Explorer Entrance)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located by Explorer Entrance.
  • There is stepped access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 91cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are moderate to good.

You are on Related Access Guides (Areas). Skip to the next section.

Related Access Guides (Areas)

• The following links are for areas around the theme park.
• Wild Asia link (new tab) - click here
• Land of the Tiger link (new tab) - click here
• Forbidden Kingdom link (new tab) - click here
• Rainforest link (new tab) - click here
• Land of the Dragons link (new tab) - click here
• Mexicana link (new tab) - click here
• Shipwreck Coast link (new tab) - click here
• Adventure Point link (new tab) - click here
• Wild Woods link (new tab) - click here
• Chessington Zoo link (new tab) - click here
• World of Jumanji link (new tab) - click here