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Chessington World of Adventures Resort

Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Getting Here

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Parking and Facilities

Approach (Explorer Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 118cm.
    • The height of the bollard(s) is 97cm.
    • The bollards contrast visually with the paving.
    • There is ramped/sloped access on the approach.
  • Ramp/Slope View
    • The ramp/slope is permanent, has a slight gradient and has no handrails.

Ramp(s) or Slope(s) (Ticket Enquiries - Explorer Entrance)

  • There is a ramp/slope located in front of the ticket counter.
  • The gradient of the ramp/slope is slight.
  • Comments View
    • There is a slight slope in front of the far left counter.
    • The slope in front of the remaining counters is steep.

Ticket Counter(s) (Explorer Entrance)

  • There is/are 5 ticket counter(s).
  • To the right of the Explorer Entrance.
  • The ticket counter(s) is/are not clearly signed.
  • There is ramped/sloped access to the ticket counter(s).
  • There is a clear unobstructed route to the ticket counter(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
  • The ticket counter(s) is/are placed in front of a background which is patterned.
  • The height of the ticket counter(s) is 110cm.
  • There is not sufficient space to write or sign documents on the ticket counter(s).
  • There is a lowered section of the ticket counter(s).
  • The height of the lowered section at the counter is 86cm.
  • There is not sufficient space to write or sign documents on the lowered section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket ticket(s).
  • There is not a hearing assistance system at the ticket counter(s).

Access Point (Explorer - Main Gate)

  • Access Point View
    • There is step-free access at this access point.
    • There is a gate which opens both ways.
    • The gate is permanently held open.
    • The width of the gap is 89cm.
    • There is not an information board/map at this access point.

Access Point (Explorer - Accessible Gate)

  • Access Point View
    • There is step-free access at this access point.
    • There is a gate which opens both ways.
    • The gate is permanently held open.
    • The width of the gap is 177cm.
    • There is not an information board/map at this access point.

Approach (Lodge Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 120cm.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • There is ramped/sloped access on the approach.
  • Ramp/Slope View
    • The ramp/slope is permanent, has a steep gradient and has no handrails.

Ticket Counter(s) (Ticket Enquiries - Lodge Entrance)

  • There is/are 4 ticket counter(s).
  • To the left of the security check.
  • The ticket counter(s) is/are clearly signed.
  • There is step-free access to the ticket counter(s).
  • There is a clear unobstructed route to the ticket counter(s).
  • There are windows, TVs, glazed screens or mirrors at/behind the ticket counter(s) which could adversely affect the ability of someone to lip read.
  • The ticket counter(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket counter(s) are moderate to good.
  • The height of the ticket counter(s) is 125cm.
  • There is sufficient space to write or sign documents on the ticket counter(s).
  • There is not a lowered section of the ticket counter(s).
  • There is not a hearing assistance system at the ticket counter(s).

Turnstile(s) (Lodge Entrance - Turnstile Access)

  • This information is for the turnstile(s) located at Lodge Entrance.
  • The turnstile(s) is/are not clearly signed.
  • The turnstiles are all similar.
  • There is step-free access to the turnstile(s) surveyed.
  • The turnstile(s) opening width is 55cm.
  • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
  • The height of the ticket reader(s) is/are 115cm.
  • There is a member of staff available for assistance.
  • The turnstile(s) can be overcome by using Lodge Entrance.

Access Point (Lodge Entrance)

  • Access Point View
    • There is step-free access at this access point.
    • There is open access.
    • There is not an information board/map at this access point.

Approach (Azteca)

  • Approach View
    • The surface of the approach is concrete.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.

Access Point (Azteca Entrance - Hotel Guests)

  • Access Point View
    • This information is for the access point located to the rear of the hotel.
    • There is ramped/sloped or stepped access at this access point.
    • There is a gate which opens towards you (pull).
    • The gate is permanently held open.
    • The width of the gap is 132cm.
    • There is not an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located to the right of the gate.
    • There is/are 18 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are not between 30cm and 45cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • This gate is open to hotel guests between 09:00 - 10:00.

Getting Around

  • There are a variety of floor surfaces throughout each area of the theme park, ranging between block paving, concrete, tarmac, grass and resin bound gravel.
  • Some floor surfaces are uneven in places.
  • There are a number of slight and steep slopes throughout the park and between each area. For access to each ride/attraction please see the separate Access Guides.
  • Themed music is played in all areas throughout the park.
  • Freestyle machines to re-fill drinks are available in various areas around the park.
  • There are lockers and buggy parks in various areas around the park.
  • Bench seating, resting areas and designated smoking points are available in most areas.
  • A cash machine is available in Adventure Point.

Ramp(s) / Slope(s) and Step(s) (Lodge Entrance - Access to Toilets)

  • Ramp / Slope View
    • There is a ramp/slope located in front of the toilet facilities.
    • The ramp/slope is used to access the parent and baby room, standard toilets and accessible toilet.
    • The gradient of the ramp/slope is steep.
    • There is a level landing at the top of the ramp/slope.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located in front of the female toilet.
    • The step(s) is/are used to access the female toilet.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 6cm.

Accessible Toilet(s) (Lodge Entrance - Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located by Lodge Entrance.
    • There is ramped/sloped access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Help and Information.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 95cm (3ft 1in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is fair.
  • Toilet Features View
    • The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is poor.

Standard Toilet(s) (Lodge Entrance)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The male toilet is located by Lodge Entrance.
    • There is ramped/sloped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The height of the lowered wash basin is 62cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Toilet Facilities 2 View
    • The female toilet is located by the lodge gate entrance.
    • There is ramped/sloped and stepped access to the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 82cm.
    • The height of the lowered wash basin is 62cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities 2 View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 92cm.

Parent and Baby Room (Lodge Entrance)

  • There is a parent and baby room for public use.
  • The parent and baby room is located by Lodge Entrance.
  • There is ramped/sloped access into the parent and baby room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 101cm (3ft 4in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 79cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Step(s) (Explorer Entrance Toilets)

  • There is a/are step(s) located in front of the female and male toilets.
  • The step(s) is/are used to access the female and male toilets.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

Standard Toilet(s) (Explorer Entrance)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located by Explorer Entrance.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is poor.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 91cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.

Related Access Guides (Areas)