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Chessington Zoo

Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Area

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • There is a slight slope leading up to Room on the Broom a Magical Journey.
      There is a slight slope near the Donut Shack and Sea Life.
    • The surface throughout consists of concrete, bark and resin bound gravel.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating.
    • Vending machines are available in this area.
    • The vending machine controls range from 72cm to 135cm.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 110cm to 168cm.
    • The lowered controls designed for wheelchair users are at a height of 76cm.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage includes symbols or pictograms.
    • The colour, design and typeface of signs is not consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

General Enclosures

  • The types of animal enclosures in this area are outdoor enclosures.
  • The enclosures with step-free access include: Otters and Squirrel Monkey.
  • The enclosures with slight ramped/sloped access include: Racoons, Marmosets, Spider Monkey, Penguins and Macaws.
  • The enclosures with seating available nearby are Racoons, Marmosets, Spider Monkey, Penguins and Macaws.
  • All enclosures have a low level viewing area.

Eating and Drinking (Donut Shack)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is doughnuts.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 97cm.
    • There is a moveable card machine available for payment.

Ramp(s) or Slope(s) (Trail of the Kings and Sea Lion Bay)

  • There is a ramp/slope located by Sea Lion Bay.
  • The ramp/slope is used to access Trail of the Kings and Sea Lion Bay.
  • The gradient of the ramp/slope is steep.

Area Access Guides