Access Guide
Area Summary
- Chessington Zoo is located by Lodge Entrance.
- For more information on Chessington World of Adventures Resort please click here (new tab).
- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Adventure Point.
- The nearest standard toilets are located in Adventure Point.
- The nearest baby change facilities are located in Adventure Point.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom .
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Area
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Access and Circulation
View
- There is ramped/sloped access throughout this area.
- There is a slight slope leading up to Room on the Broom a Magical Journey.
There is a slight slope near the Donut Shack and Sea Life. - The surface throughout consists of concrete, bark and resin bound gravel.
- The floor surface may be uneven in places.
- During busy periods this area can become congested.
- There are resting areas in this area.
- Seating in the resting area(s) include(s); bench seating.
- Vending machines are available in this area.
- The vending machine controls range from 72cm to 135cm.
- Freestyle drinks machines are available in this area.
- The Freestyle drinks machine controls range from 110cm to 168cm.
- The lowered controls designed for wheelchair users are at a height of 76cm.
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Signage and Audio
View
- Wayfinding signage is provided.
- Wayfinding signage includes symbols or pictograms.
- The colour, design and typeface of signs is not consistent throughout the area.
- Dementia friendly signage is not provided.
- There is background music/noise in this area.
General Enclosures
- The types of animal enclosures in this area are outdoor enclosures.
- The enclosures with step-free access include: Otters and Squirrel Monkey.
- The enclosures with slight ramped/sloped access include: Racoons, Marmosets, Spider Monkey, Penguins and Macaws.
- The enclosures with seating available nearby are Racoons, Marmosets, Spider Monkey, Penguins and Macaws.
- All enclosures have a low level viewing area.
Eating and Drinking (Donut Shack)
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Location and Access
View
- The following information is for the food and drink kiosk.
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is doughnuts.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 97cm.
- There is a moveable card machine available for payment.
Ramp(s) or Slope(s) (Trail of the Kings and Sea Lion Bay)
- There is a ramp/slope located by Sea Lion Bay.
- The ramp/slope is used to access Trail of the Kings and Sea Lion Bay.
- The gradient of the ramp/slope is steep.