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First Aid Centre

Forbidden Kingdom, Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Summary (First Aid Centre)

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Opening Times (First Aid Centre)

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday 08:30 - 18:00.
  • Sunday 08:30 - 18:00.

Outside Access (First Aid Centre)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'FIRST AID CENTRE'.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are easy to open.
    • The width of the opening is 53cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in the doorway.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 3cm.

Inside Access

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • There are corridors/walkways with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • Handrails with a rounded or oval profile are not provided in corridors/walkways.
    • The type of flooring throughout is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • There are no seats/chairs at regular intervals.
    • The lighting levels are low to moderate.
  • Signage View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music/sound.
    • There is not a hearing assistance system.
    • There is a medicine dispenser available within the First Aid Centre (photograph 5).
      The card reader is 175cm high.
      The coin slot is 150cm high.
      You have to be 16+ years old to purchase medicine from this machine.

Room(s) (Treatment Room 1)

  • Access View
    • The room surveyed was Treatment Room 1.
    • Treatment Room 1 is located ahead and to the right as you enter the First Aid Centre.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is not sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • There is not a visual fire alarm beacon in the room(s).
    • There is fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) ranges between 85cm and 86cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is not available.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.
    • Treatment Room 1 and 2 are joined together but can be separated by a privacy screen (photograph 6).

Room(s) (Treatment Room 2)

  • Access View
    • The room surveyed was Treatment Room 2.
    • Treatment Room 2 is located to the right as you enter the First Aid Centre.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is low.
    • The colour contrast between the internal door and wall is low.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) for the room(s) is/are not push pad activated.
    • The door(s) is/are single.
    • The door opening width(s) is/are under 75cm for the room(s).
    • The door is easy to open.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • There is not a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • A height adjustable table/bench is not available.
    • There is a/are chair(s) with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.
    • Treatment Room 1 and 2 are joined together but can be separated by a privacy screen (photograph 5).

Room(s) (Kids Room)

  • Access View
    • The room surveyed was the Kids Room.
    • The Kids Room is located ahead and to the left as you enter the First Aid Centre.
    • There is not wayfinding signage on route to the room(s).
    • Signage for the room(s) is not available in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • There is step-free access into the room(s).
  • Room Details View
    • There are no doors at this entrance.
    • Light switches are not between 75cm and 120cm (4ft) from floor level.
    • There is not a hearing assistance system for the room(s).
    • This room has a television screen.
    • There is not a visual fire alarm beacon in the room(s).
    • There is not fixed furniture within the room(s).
    • The clear floor space beneath tables in the room(s) is 49cm.
    • There is sufficient space for a wheelchair user to turn within the room.
    • There are no chairs with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is vinyl.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is high.
    • The lighting levels are good.
    • This is a room that lost children can wait in until their parents arrive to collect them.
      There is a water dispenser, bin, chairs without armrests, a table and colouring activities in the room.