Access Guide
Area Summary
- Forbidden Kingdom is located at the rear of the resort.
- For more information on Chessington World of Adventures Resort please click here (new tab).
- The following facilities are available in this area; standard toilets, baby changing facilities and an accessible toilet.
- Rides/Attractions within this area include; Tomb Blaster and Croc Drop.
- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Forbidden Kingdom.
- The nearest standard toilets are located in Forbidden Kingdom.
- The nearest baby change facilities are located in Forbidden Kingdom.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located in the Sensory Space within Adventure Point.
- All staff undertake Disability Awareness and Equality Training.
Area
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Access and Circulation
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- There is step-free access throughout this area.
- There are slight and steep slopes throughout this area.
- The surface throughout consists of concrete and block paving.
- The floor surface may be uneven in places.
- During busy periods this area can become congested.
- There are resting areas in this area.
- Seating in the resting area(s) include(s); picnic tables with fixed seating and bench seating.
- Vending machines are not available in this area.
- Freestyle drinks machines are not available in this area.
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Signage and Audio
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- Wayfinding signage is provided.
- Wayfinding signage does not include symbols or pictograms.
- The colour, design and typeface of signs is not consistent throughout the area.
- Dementia friendly signage is not provided.
- There is background music/noise in this area.
Ramp(s) or Slope(s) (Adventure Point - Shipwreck Coast)
- There is a ramp/slope located between Adventure Point and Shipwreck Coast.
- The gradient of the ramp/slope is steep.
Ramp(s) / Slope(s) and Step(s) (Adventure Point - Forbidden Kingdom - Land of the Dragons)
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Ramp / Slope
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- There is a ramp/slope located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
- The gradient of the ramp/slope is steep.
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Step(s)
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- There is a/are step(s) located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 12cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 84cm.
- There is not a/are not handrail(s) at the step(s).
Ramp(s) or Slope(s) (Wanyama Village and Reserve - Forbidden Kingdom)
- The ramp/slope is used to access Wanyama Village and Reserve and Forbidden Kingdom.
- The gradient of the ramp/slope is slight.
Step(s) (Icee Temple)
- There is a/are step(s) located in front of the Icee Temple.
- The step(s) is/are used to access the Icee Temple.
- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 12cm.
Eating and Drinking (Icee Temple)
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Location and Access
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- The following information is for the food and drink kiosk.
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Service and Menus
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- There is a counter where food and drink can be ordered.
- The type of food served here is Ice Cream.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 82cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
Access Point (Entrance - The Coffee Hut)
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Access Point
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- This information is for the access point located to the left of the Coffee Hut.
- There is ramped/sloped access at this access point.
- There is open access.
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Ramp/Slope
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- The ramp/slope is located ahead of the access point.
- The gradient of the ramp/slope is steep.
- There is not a level landing at the top of the ramp/slope.
Eating and Drinking (The Coffee Hut)
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Location and Access
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- The following information is for the food and drink kiosk.
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Staff cannot bring food and/or drinks to tables.
- Menu types include: menu boards.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 97cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- Staff are unable to make a table accessible to wheelchair users.
- The surface height of the lowest table is 72cm.
- The surface height of the highest table is 93cm.
- All tables are permanently fixed.
- All chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are high tables, stools and picnic tables with fixed seating.
- The type of flooring in this area is vinyl.
- The lighting levels are moderate to good.
Access Point (Exit - The Coffee Hut)
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Access Point
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- There is ramped/sloped access at this access point.
- There is open access.
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Ramp/Slope
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- The ramp/slope is located in front of the exit.
- The gradient of the ramp/slope is slight.
- There is a level landing at the top of the ramp/slope.
Outdoor Seating
- The outdoor seating is located to the rear of Drop'N Chicken.
- There is step-free access to the outdoor seating.
- The distance between the floor and the underside of the lowest dining table is 70cm.
- The distance between the floor and the underside of the highest dining table is 71cm.
- There are also picnic benches.
- All chairs are permanently fixed.
- All tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is block paving.
Ramp(s) or Slope(s) (Forbidden Kingdom - Accessible and Standard Toilets, Parent and Baby Room)
- There is a ramp/slope located leading down to the toilets.
- The ramp/slope is used to access the accessible toilet, standard toilets and parent and baby room.
- The gradient of the ramp/slope is steep.
Toilet with Adaptations (Forbidden Kingdom - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in Forbidden kingdom.
- There is ramped/sloped access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Guest Services.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 84cm (2ft 9in).
- The contrast between the internal door and wall is low.
- The door does not have a horizontal grab rail.
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Dimensions and Features
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- The dimensions of the accessible toilet are 138cm x 197cm (4ft 6in x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 75cm (2ft 6in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet has a backrest.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 128cm (4ft 2in).
- The contrast between the toilet roll holder and the wall is high.
- The lighting levels are moderate to good.
- The contrast between the walls and floor is medium.
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Additional Fixtures and Fittings
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- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 88cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
Standard Toilet(s) (Forbidden Kingdom)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located in Forbidden Kingdom.
- There is ramped/sloped access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The height of the lowered wash basin is 64cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
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Baby Changing Facilities
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- Baby change facilities are available in both the female and male toilets.
- There is a flip down baby change table available.
- The height of the baby change table is 97cm.
Ramp(s) or Slope(s) (Forbidden Kingdom - Parent and Baby Room)
- There is a ramp/slope located in front of the parent and baby room.
- The gradient of the ramp/slope is slight.
- The width of the ramp/slope is 70cm (2ft 4in).
Parent and Baby Room (Forbidden Kingdom)
- There is a parent and baby room for public use.
- The parent and baby room is located in Forbidden Kingdom.
- There is ramped/sloped access into the parent and baby room.
- There is pictorial and written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 95cm (3ft 1in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 88cm.
- The wash basin tap type is push.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
