Skip to main content
The new name for DisabledGo

Forbidden Kingdom

Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Area

  • Access and Circulation View
    • There is step-free access throughout this area.
    • There are slight and steep slopes throughout this area.
    • The surface throughout consists of concrete and block paving.
    • The floor surface may be uneven in places.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); picnic tables with fixed seating and bench seating.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are not available in this area.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is not consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Ramp(s) or Slope(s) (Adventure Point - Shipwreck Coast)

  • There is a ramp/slope located between Adventure Point and Shipwreck Coast.
  • The gradient of the ramp/slope is steep.

Ramp(s) / Slope(s) and Step(s) (Adventure Point - Forbidden Kingdom - Land of the Dragons)

  • Ramp / Slope View
    • There is a ramp/slope located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
    • The gradient of the ramp/slope is steep.
  • Step(s) View
    • There is a/are step(s) located between Adventure Point, Forbidden Kingdom and Land of the Dragons.
    • There is/are 3 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 12cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 84cm.
    • There is not a/are not handrail(s) at the step(s).

Ramp(s) or Slope(s) (Wanyama Village and Reserve - Forbidden Kingdom)

  • The ramp/slope is used to access Wanyama Village and Reserve and Forbidden Kingdom.
  • The gradient of the ramp/slope is slight.

Step(s) (Icee Temple)

  • There is a/are step(s) located in front of the Icee Temple.
  • The step(s) is/are used to access the Icee Temple.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.

Eating and Drinking (Icee Temple)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • The type of food served here is Ice Cream.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 82cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.

Access Point (Entrance - The Coffee Hut)

  • Access Point View
    • This information is for the access point located to the left of the Coffee Hut.
    • There is ramped/sloped access at this access point.
    • There is open access.
  • Ramp/Slope View
    • The ramp/slope is located ahead of the access point.
    • The gradient of the ramp/slope is steep.
    • There is not a level landing at the top of the ramp/slope.

Eating and Drinking (The Coffee Hut)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include: menu boards.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 97cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • Staff are unable to make a table accessible to wheelchair users.
    • The surface height of the lowest table is 72cm.
    • The surface height of the highest table is 93cm.
    • All tables are permanently fixed.
    • All chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables, stools and picnic tables with fixed seating.
    • The type of flooring in this area is vinyl.
    • The lighting levels are moderate to good.

Access Point (Exit - The Coffee Hut)

  • Access Point View
    • There is ramped/sloped access at this access point.
    • There is open access.
  • Ramp/Slope View
    • The ramp/slope is located in front of the exit.
    • The gradient of the ramp/slope is slight.
    • There is a level landing at the top of the ramp/slope.

Outdoor Seating

  • The outdoor seating is located to the rear of Drop'N Chicken.
  • There is step-free access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 70cm.
  • The distance between the floor and the underside of the highest dining table is 71cm.
  • There are also picnic benches.
  • All chairs are permanently fixed.
  • All tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

Ramp(s) or Slope(s) (Forbidden Kingdom - Accessible and Standard Toilets, Parent and Baby Room)

  • There is a ramp/slope located leading down to the toilets.
  • The ramp/slope is used to access the accessible toilet, standard toilets and parent and baby room.
  • The gradient of the ramp/slope is steep.

Toilet with Adaptations (Forbidden Kingdom - Right Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located in Forbidden kingdom.
    • There is ramped/sloped access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Guest Services.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is low.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 84cm (2ft 9in).
    • The contrast between the internal door and wall is low.
    • The door does not have a horizontal grab rail.
  • Dimensions and Features View
    • The dimensions of the accessible toilet are 138cm x 197cm (4ft 6in x 6ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet has a backrest.
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 128cm (4ft 2in).
    • The contrast between the toilet roll holder and the wall is high.
    • The lighting levels are moderate to good.
    • The contrast between the walls and floor is medium.
  • Additional Fixtures and Fittings View
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 88cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The contrast between the hand dryer and the wall is high.

Standard Toilet(s) (Forbidden Kingdom)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in Forbidden Kingdom.
    • There is ramped/sloped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The height of the lowered wash basin is 64cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are good.
  • Baby Changing Facilities View
    • Baby change facilities are available in both the female and male toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 97cm.

Ramp(s) or Slope(s) (Forbidden Kingdom - Parent and Baby Room)

  • There is a ramp/slope located in front of the parent and baby room.
  • The gradient of the ramp/slope is slight.
  • The width of the ramp/slope is 70cm (2ft 4in).

Parent and Baby Room (Forbidden Kingdom)

  • There is a parent and baby room for public use.
  • The parent and baby room is located in Forbidden Kingdom.
  • There is ramped/sloped access into the parent and baby room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 95cm (3ft 1in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 88cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Area Access Guides