Access Guide
Area Summary
- Land of the Tiger is located between Wild Asia and Forbidden Kingdom.
- For more information on Chessington World of Adventures Resort please click here (new tab).
- The following facilities are available in this area; baby changing facilities and standard toilets.
- Rides/Attractions within this area include; Tiger Rock.
- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Forbidden Kingdom.
- The nearest standard toilets are located in Land of the Tiger.
- The nearest baby change facilities are located in Land of the Tiger.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is a designated place of safety which can be used by people who may feel scared or at risk.
- The designated place of safety is located in the Sensory Space within Adventure Point.
- All staff undertake Disability Awareness and Equality Training.
Ramp(s) or Slope(s) (Access to Freestyle Machines)
- There is a ramp/slope located in front of the freestyle machines.
- The ramp/slope is used to access the freestyle machines.
- The gradient of the ramp/slope is steep.
Area
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Access and Circulation
View
- There is level access to Land of the Tiger from Land of the Dragons or it can be accessed via a steep slope from Wild Asia.
- There is ramped/sloped access throughout this area.
- There are slight and steep slopes throughout this area.
- There are steps leading down to the standard toilets.
There is one unmarked step to access the picnic tables. - The surface throughout consists of tiles, wood and concrete.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- During busy periods this area can become congested.
- There are resting areas in this area.
- Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
- Vending machines are available in this area.
- The vending machine controls range from 114cm to 142cm.
- Freestyle drinks machines are available in this area.
- The Freestyle drinks machine controls range from 104cm to 168cm.
- The lowered controls designed for wheelchair users are at a height of 75cm.
- Lockers are available within this area.
- There is a games arcade within this area that has steep ramped access.
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Signage and Audio
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- Wayfinding signage is provided.
- Wayfinding signage does not include symbols or pictograms.
- The colour, design and typeface of signs is consistent throughout the area.
- Dementia friendly signage is not provided.
- There is background music/noise in this area.
Animal Enclosures (Tiger Enclosure)
- This enclosure is outdoor.
- The Tiger Enclosure is located within Land of the Tiger.
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Animal Enclosure
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- There is not level access throughout this area.
- There are slight and steep ramps throughout this area.
- Clear directional signage is provided in this area.
- During busy periods this area can become congested.
- The flooring in the enclosure is concrete or tarmac.
- This area does play background music/sound.
- There are not resting/seating areas within this area.
- Information in this area includes the following formats: pictorial, information board and audio description.
- The enclosure does not have a hearing assistance system.
- There is not a staff member in the enclosure.
- There are shows/talks in the enclosure, with no designated seating available for wheelchair users.
- There is a low level viewing area at 41cm high.
- Visitors cannot handle/touch animals in this area.
Outside Access (Tigers Eyes Games Arcade - Slope and Step)
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Entrance
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- This information is for the entrance located at the front of Tigers Eyes Games Arcade.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tigers Eyes Games Arcade'.
- There is ramped/sloped and stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 156cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope does not bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 1 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 7cm.
- There is not a/are not handrail(s) at the step(s).
Outside Access (Tigers Eyes Games Arcade - Ramp)
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Entrance
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- This information is for the entrance located to the left of the arcade.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Leaping Tiger'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 166cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Ramp(s) / Slope(s) and Step(s) (Access to Tiger Treats)
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Ramp / Slope
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- There is a ramp/slope located in front of Tiger Treats.
- The ramp/slope is used to access Tiger Treats.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 123cm (4ft).
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) located to the left of Tiger Treats.
- The step(s) is/are used to access Tiger Treats.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 28cm.
- There is not a/are not handrail(s) at the step(s).
Eating and Drinking (Tiger Bites)
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Location and Access
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- The following information is for the food and drink kiosk.
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Service and Menus
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- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is concrete.
Eating and Drinking (Tiger Treats)
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Location and Access
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- The following information is for the food and drink kiosk.
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Staff cannot bring food and/or drinks to tables.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is Desserts.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
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- The height of the counter is 100cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is wood.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- There is a table which is prioritised to give access to wheelchair users.
- The standard height for the underside of dining tables is 71cm.
- All tables are permanently fixed.
- All chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are picnic tables with fixed seating.
- The type of flooring in this area is concrete.
Eating and Drinking (Tiger Outpost)
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Location and Access
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- The following information is for the food and drink kiosk.
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 124cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is concrete.
Outdoor Seating
- The outdoor seating is located to the rear of Tiger Rock.
- There is stepped access to the outdoor seating.
- The distance between the floor and the underside of the lowest dining table is 71cm.
- The distance between the floor and the underside of the highest dining table is 75cm.
- There are also picnic benches.
- All chairs are permanently fixed.
- All tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is tiles.
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Comments
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- There is one 18cm step to access this area.
- There are additional picnic benches which are accessed via seven 17cm steps.
- There is one 18cm step to access this area.
Ramp(s) or Slope(s) (Tiger Village / Tiger Bridge)
- The ramp/slope is used to access Tiger Village.
- The gradient of the ramp/slope is steep.
Step(s) (Access to Standard Toilets)
- There is a/are step(s) located in front of the toilets.
- The step(s) is/are used to access the standard toilets.
- There is/are 4 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Standard Toilet(s) (Land of the Tiger)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located in Land of the Tiger.
- There is stepped access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 80cm.
- The height of the lowered wash basin is 71cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
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Baby Changing Facilities
View
- Baby change facilities are available in the female toilets.
- There is a flip down baby change table available.
- The height of the baby change table is 92cm.
