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Land of the Tiger

Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Ramp(s) or Slope(s) (Access to Freestyle Machines)

  • There is a ramp/slope located in front of the freestyle machines.
  • The ramp/slope is used to access the freestyle machines.
  • The gradient of the ramp/slope is steep.

Area

  • Access and Circulation View
    • There is level access to Land of the Tiger from Land of the Dragons or it can be accessed via a steep slope from Wild Asia.
    • There is ramped/sloped access throughout this area.
    • There are slight and steep slopes throughout this area.
    • There are steps leading down to the standard toilets.
      There is one unmarked step to access the picnic tables.
    • The surface throughout consists of tiles, wood and concrete.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and picnic tables with fixed seating.
    • Vending machines are available in this area.
    • The vending machine controls range from 114cm to 142cm.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 104cm to 168cm.
    • The lowered controls designed for wheelchair users are at a height of 75cm.
    • Lockers are available within this area.
    • There is a games arcade within this area that has steep ramped access.
  • Signage and Audio View
    • Wayfinding signage is provided.
    • Wayfinding signage does not include symbols or pictograms.
    • The colour, design and typeface of signs is consistent throughout the area.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Animal Enclosures (Tiger Enclosure)

  • This enclosure is outdoor.
  • The Tiger Enclosure is located within Land of the Tiger.
  • Animal Enclosure View
    • There is not level access throughout this area.
    • There are slight and steep ramps throughout this area.
    • Clear directional signage is provided in this area.
    • During busy periods this area can become congested.
    • The flooring in the enclosure is concrete or tarmac.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Information in this area includes the following formats: pictorial, information board and audio description.
    • The enclosure does not have a hearing assistance system.
    • There is not a staff member in the enclosure.
    • There are shows/talks in the enclosure, with no designated seating available for wheelchair users.
    • There is a low level viewing area at 41cm high.
    • Visitors cannot handle/touch animals in this area.

Outside Access (Tigers Eyes Games Arcade - Slope and Step)

  • Entrance View
    • This information is for the entrance located at the front of Tigers Eyes Games Arcade.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tigers Eyes Games Arcade'.
    • There is ramped/sloped and stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 156cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 7cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Tigers Eyes Games Arcade - Ramp)

  • Entrance View
    • This information is for the entrance located to the left of the arcade.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Leaping Tiger'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 166cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Ramp(s) / Slope(s) and Step(s) (Access to Tiger Treats)

  • Ramp / Slope View
    • There is a ramp/slope located in front of Tiger Treats.
    • The ramp/slope is used to access Tiger Treats.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 123cm (4ft).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • There is a/are step(s) located to the left of Tiger Treats.
    • The step(s) is/are used to access Tiger Treats.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 16cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The depth of the steps are 28cm.
    • There is not a/are not handrail(s) at the step(s).

Eating and Drinking (Tiger Bites)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is concrete.

Eating and Drinking (Tiger Treats)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is Desserts.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 100cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is wood.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There is a table which is prioritised to give access to wheelchair users.
    • The standard height for the underside of dining tables is 71cm.
    • All tables are permanently fixed.
    • All chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are picnic tables with fixed seating.
    • The type of flooring in this area is concrete.

Eating and Drinking (Tiger Outpost)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are not available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 124cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is concrete.

Outdoor Seating

  • The outdoor seating is located to the rear of Tiger Rock.
  • There is stepped access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 71cm.
  • The distance between the floor and the underside of the highest dining table is 75cm.
  • There are also picnic benches.
  • All chairs are permanently fixed.
  • All tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is tiles.
  • Comments View
    • There is one 18cm step to access this area.
    • There are additional picnic benches which are accessed via seven 17cm steps.

Ramp(s) or Slope(s) (Tiger Village / Tiger Bridge)

  • The ramp/slope is used to access Tiger Village.
  • The gradient of the ramp/slope is steep.

Step(s) (Access to Standard Toilets)

  • There is a/are step(s) located in front of the toilets.
  • The step(s) is/are used to access the standard toilets.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

Standard Toilet(s) (Land of the Tiger)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in Land of the Tiger.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is low.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The height of the lowered wash basin is 71cm.
    • The wash basin(s) tap type is push.
    • Lighting levels are moderate to good.
  • Baby Changing Facilities View
    • Baby change facilities are available in the female toilets.
    • There is a flip down baby change table available.
    • The height of the baby change table is 92cm.

Area Access Guides