Access Guide
Ride/Attraction Summary
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Summary
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- Mandrill Mayhem is located in World of Jumanji.
- For the World of Jumanji Access Guide please click here (new tab).
- For Chessington World of Adventures Resort attractions map please click here (new tab).
- Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 14.
- Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
- This ride has separate access for Standard Passes, Reserve and Ride and Ride Access Passes.
- The minimum standing height restriction is 1.2m.
- The maximum standing height restriction is 1.95m.
- The maximum chest size restriction is 129 inches.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
- In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
- Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
- Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
- Only certain areas of the ride are wheelchair accessible.
- For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
- This ride includes flashing lights, smoke/mist/fog effects and loud noises and as a result may not be suitable for all guests.
- For more information on the ride requirements please click here (new tab).
- View Information on Prosthetics and limb restrictions.
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Other Services/Facilities
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- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Adventure Point.
- The nearest standard toilets are located in Land of the Dragons.
- The nearest baby change facilities are located in Land of the Dragons.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Ride Access (Standard Passes - Level Access)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 94cm.
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Queuing System
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- Access along this queue is step free.
- The approximate length of this queue is 124m.
- This queue can be extended during busy periods.
- Path surfaces in this queuing system are resin bound gravel and rubber.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 71cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
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- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 96cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: shoulder harnesses and seat belts.
- There are additional remotely operated gates to access the ride.
The width of the gate is 57cm.
There is also a wider gate that is 77cm wide.
Ride Access (Standard Passes - Stepped Access)
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Access Point
View
- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 92cm.
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Queuing System
View
- Access along this queue consists of; steps going up and steps going down.
- The approximate length of this queue is 143m.
- This queue can be extended during busy periods.
- Path surfaces in this queuing system are resin bound gravel and rubber.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 72cm.
- There are a total of 32 steps along this queue.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 92cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: shoulder harnesses and seat belts.
- There are additional remotely operated gates to access the ride.
The width of the gate is 57cm.
Ride Access (Reserve and Ride - Level Access)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 174cm.
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Queuing System
View
- Access along this queue is step free.
- The approximate length of this queue is 30m.
- Path surfaces in this queuing system are resin bound gravel and rubber.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 87cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 96cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: shoulder harnesses and seat belts.
- There are additional remotely operated gates to access the ride.
The width of the gate is 57cm.
There is also a wider gate that is 77cm wide.
Ride Access (Reserve and Ride - Stepped Access)
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Access Point
View
- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 174cm.
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Queuing System
View
- Access along this queue consists of; steps going up and steps going down.
- The approximate length of this queue is 45m.
- Path surfaces in this queuing system are resin bound gravel and rubber.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 87cm.
- There are a total of 32 steps along this queue.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
-
Ride Transfer
View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 92cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: shoulder harnesses and seat belts.
- There are additional remotely operated gates to access the ride.
The width of the gate is 57cm.
Ride Access (Ride Access Pass)
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Access Point
View
- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 121cm.
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Queuing System
View
- Access along this queue is step free.
- The approximate length of this queue is 24m.
- Path surfaces in this queuing system are resin bound gravel and rubber.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 85cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
-
Ride Transfer
View
- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 95cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: shoulder harnesses and seat belts.
- There are additional remotely operated gates to access the ride.
The width of the gate is 57cm.
There is also a wider gate that is 77cm wide.
Ride/Attraction Experience
- For information regarding the nature of this ride please click here (new tab).
- The ride/attraction is open air with some sheltered/inside parts.
- This ride/attraction has smoke, fog or misting effects.
- The ride/attraction goes forwards and backwards.
- The ride/attraction descends from a high height.
- The ride/attraction goes upside down at points.
- Music/themed noise is played during the ride/attraction.
- There is some flash photography on the ride/attraction.
Ride Exit (Stepped Access)
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Ride Transfer
View
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via a closed single door.
- The door(s) is/are opened manually by staff.
- This ride/attraction platform exit is signed.
- The opening width is 80cm.
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Exit Route
View
- Access along this exit route consists of; steps going up and steps going down.
- The approximate length of this exit route is 25m.
- Path surfaces in this exit route are concrete.
- The minimum width of the exit route is 113cm.
- There are a total of 32 steps along this exit route.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
- The photo counter is located at the end of the exit.
- The photo counter is at a height of 95cm.
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Exit Point
View
- This ride/attraction exit point is signed.
- There is step-free access at this exit point.
- This exit point is an open doorway.
- The exit point opening width is 148cm.
Ride Exit (Level Access)
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Ride Transfer
View
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via a closed single door.
- The door(s) is/are opened manually by staff.
- This ride/attraction platform exit is signed.
- The opening width is 80cm.
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Exit Route
View
- Access along this exit route is step free.
- The approximate length of this exit route is 8m.
- Path surfaces in this exit route are concrete.
- The minimum width of the exit route is 132cm.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
- The photo counter is located at the end of the exit.
- The photo counter is at a height of 95cm.
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Exit Point
View
- This ride/attraction exit point is signed.
- This exit point is an opening with no gate(s) or door(s).
- The exit point opening width is 148cm.