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Merlin Annual Pass Hub and VIP Experiences

Mexicana, Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Summary (Merlin Annual Pass Hub and VIP Experiences)

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is a designated place of safety which can be used by people who may feel scared or at risk.
  • The designated place of safety is located in the Sensory Space within Adventure Point.
  • All staff undertake Disability Awareness and Equality Training.

Opening Times (Merlin Annual Pass Hub)

  • Monday 10:00 - 16:00.
  • Tuesday 10:00 - 16:00.
  • Wednesday 10:00 - 16:00.
  • Thursday 10:00 - 16:00.
  • Friday 10:00 - 16:00.
  • Saturday 10:00 - 16:00.
  • Sunday 10:00 - 16:00.

Opening Times (VIP Experiences)

  • Monday 10:00 - 17:00.
  • Tuesday 10:00 - 17:00.
  • Wednesday 10:00 - 17:00.
  • Thursday 10:00 - 17:00.
  • Friday 10:00 - 17:00.
  • Saturday 10:00 - 18:00.
  • Sunday 10:00 - 18:00.

Outside Access (Merlin Annual Pass Hub and VIP Experiences)

  • Entrance View
    • This information is for the entrance located in front of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'The Hub / VIP Experiences'.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the opening is 490cm.
    • There are no doors at this entrance.
    • The width of the opening is 490cm.
  • Ramp/Slope View
    • The ramp/slope is located at the front of the area.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 110cm (3ft 7in).
    • The ramp/slope does bypass the step(s).
    • There are two steep ramps.
      The first ramp detailed is shown in photographs 5-6).
      The second ramp into The Hub is 150+cm wide and shown in photographs 7-8.
  • Step(s) View
    • The step(s) is/are located in front of the area.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 21cm.
    • The depth of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
    • There are 3 steps before the entrance area and one step in the entrance area.

Reception (VIP Experiences)

  • Reception View
    • The reception point is located ahead as you enter via the VIP entrance area.
    • The reception point is approximately 6m (6yd 1ft) from the entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is 97cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the reception point.
    • There is a touch screen.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
    • Music is played everywhere.
    • The type of flooring in the reception area is vinyl.
  • Reception Seating Area View
    • There is a seating area close to the reception point.
    • Access to the seating area is unobstructed.
    • There are coffee tables and sofas available.
    • There is sufficient space for a wheelchair user to use the seating area.
    • There is a TV in the waiting area.
      The coffee table is 45cm high.

Counter / Till Point (Merlin Annual Pass Hub)

  • The counter / till point is located straight ahead and to the left as you enter through the Hub entrance area.
  • There is step free access to the counter / till point.
  • The counter / till point is approximately 2m from the Hub entrance area.
  • The counter / till point is clearly signed.
  • The height of the counter / till point is 95cm.
  • There is not a lowered section at the counter / till point.
  • There is not a hearing assistance system at the counter / till point.
  • There are not windows, TVs, glazed screens or mirrors behind the till point which could adversely affect the ability of someone to lip read.
  • The counter / till point is placed in front of a background which is patterned.
  • Comments View
    • There movable card machine for payment.
    • There is a dark mat at counter that may look like a hole.

Inside Access (Merlin Annual Pass Hub and VIP Experiences)

  • Access and Circulation View
    • There is step-free access throughout the building.
    • The type of flooring throughout is vinyl.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is high colour contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
  • Audio View
    • This venue does play background music/sound.
    • Music/sound is played at all times.
    • There is not a hearing assistance system.
    • The room is divided into two using plants. The plants can be moved if needed to allow a wheelchair user to access both areas.