Access Guide

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Summary (Penguin Bay)

Penguin Bay is located in Chessington Zoo.
For the Chessington Zoo Access Guide please click here (new tab).
The nearest changing places is located in Shipwreck Coast.
For more information on the changing places please click here (new tab).
The nearest accessible toilet is located at Lodge Gate.
The nearest standard toilets are located at Lodge Gate.
The nearest baby change facilities are located at Lodge Gate.
For more information on the standard toilets/baby change facilities please click here (new tab).
The guest information point is located by the MANE Stage.
For more information on the guest information point please click here (new tab).
The medical centre is located in Forbidden Kingdom.
For more information on the medical centre please click here (new tab)

For the theme park map please click here (new tab).
There is a member of staff available for help and assistance.
There is not a member of staff trained in British Sign Language.
There is not an assistance dog toilet or toileting area at the venue/nearby.
Water bowls for assistance dogs are available.
There are mobility aids available.
The mobility aids available include wheelchairs and mobility scooters.
To obtain mobility aids please contact Guest Services.
There is a designated place of safety which can be used by people who may feel scared or at risk.
The designated place of safety is located in the Sensory Space within Adventure Point.
All staff undertake Disability Awareness and Equality Training.

Access Point View
- This access point is an open gateway.
- The access point does not/do not contrast visually with its immediate surroundings.
- The access point opening width is 256cm.
- There is a small lip at the access point (2cm or below).
- All guests exit via this access point in reverse.
Ramp/Slope View
- The ramp/slope is located after the access point.
- The gradient of the ramp/slope is steep.
- The narrowest point of the slope is 125cm wide.

Access Point View
- This access point is an open gateway.
- The access point does/do contrast visually with its immediate surroundings.
- The access point opening width is 203cm.
- All guests exit via this access point in reverse.
Ramp/Slope View
- The ramp/slope is located after the access point.
- The gradient of the ramp/slope is slight.

Access Point View
- This access point is an open gateway.
- The access point does/do contrast visually with its immediate surroundings.
- The access point opening width is 130cm.
- All guests exit via this access point in reverse.
Ramp/Slope View
- The ramp/slope is located after the access point.
- The gradient of the ramp/slope is slight.
- The minimum width of the slope is 127cm.

The types of animal enclosures in this area are outdoor enclosures.
The enclosures with step-free access include: the penguin enclosure.
The enclosures with slight ramped/sloped access include: the general area of Penguin Bay.
The enclosures with information boards available are the penguin enclosure.
The enclosures with seating available nearby are the penguin viewing area (staggered seating) for when the staff host talks/shows.
There are 15+ steps to access this seating area.
The steps are of varying heights, the highest step being16cm and the lowest being 12cm.
There is a handrail on the right going up the stairs which doesn't cover the full length of the steps
The handrail is not easy to grip and is within 90cm of the pitch line.
The depth of the steps is 30cm.
The seats are 45cm high.
The enclosures with talks and shows are Penguin Bay during feeding times.
The enclosures with floor level viewing areas include: the penguin enclosure.
All enclosures have a floor level viewing area.