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River Rafts

Rainforest, Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Access Guide

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Ride/Attraction Summary

  • Summary View
    • River Rafts is located in the Rainforest area.
    • For the Rainforest Access Guide please click here (new tab).
    • For Chessington World of Adventures Resort attractions map please click here (new tab).
    • Guests who would find it difficult to exit the ride without assistance, in the unlikely event of an evacuation, will need to be accompanied by a member of their group. Group members providing assistance need to be over the age of 16.
    • Guests with a red ride access pass are required to ride with a carer over the age of 16 years.
    • This ride has separate access for Standard Passes, Reserve and Ride and Ride Access Passes.
    • The minimum standing height restriction is 0.9m.
    • Guests under 1.2m high must accompanied by an adult aged 16 or over.
    • The maximum size / weight restriction is 140kg.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
    • This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
    • In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
    • Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
    • In the unlikely event of an evacuation, the evacuation process requires guests to walk 25 m + independently.
    • Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
    • For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
    • Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
    • Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
    • For more information on the ride requirements please click here (new tab).
    • View Information on Prosthetics and limb restrictions.
  • Other Services/Facilities View

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 111cm.
  • Queuing System View
    • Access along this queue consists of; steep slopes going up.
    • The approximate length of this queue is 44m.
    • Path surfaces in this queuing system are concrete and block paving.
    • The queuing area is open air.
    • The minimum width of the queuing area is 83cm.
    • Handrails along the ramped/sloped section(s) are on both sides for some sections but not provided for others.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 73cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can not be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride and Reserve and Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is not signed.
    • There is step-free access at this access point.
    • This access point is an opening with no gate(s) or door(s).
    • The width of the access point opening is 119cm.
  • Queuing System View
    • Access along this queue consists of; steep ramps going up.
    • The approximate length of this queue is 16m.
    • Path surfaces in this queuing system are concrete and matting.
    • The queuing area is open air.
    • The minimum width of the queuing area is 82cm.
    • Handrails along the ramped/sloped section(s) are on both sides.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 74cm.
    • Wheelchairs are not permitted in/on the ride/attraction itself.
    • Wheelchairs can not be left at the ride/attraction transfer platform/area.
    • Guests have to step up and into the carriage.
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring into/onto the ride/attraction.
    • There are no restraints available for this ride/attraction.

Ride/Attraction Experience

Ride Exit (All Guests)

  • Ride Transfer View
    • The carriage may be moving when guests are transferring.
    • Staff are unable to provide assistance when transferring out of/off the ride/attraction.
    • Guests have to step up to the platform when exiting.
    • Access from the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform exit is not signed.
    • The opening width is 90cm.
  • Exit Route View
    • Access along this exit route consists of; steep ramps going down.
    • Path surfaces in this exit route are concrete and matting.
    • The minimum width of the exit route is 91cm.
    • Handrails along the ramped/sloped section(s) are on both sides.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
  • Exit Point View
    • This ride/attraction exit point is not signed.
    • There is step-free access at this exit point.
    • This exit point is an open gateway.
    • The exit point opening width is 122cm.