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Room on the Broom - A Magical Journey

Chessington Zoo, Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Access Guide

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Ride/Attraction Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Ride Access (Standard Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is ramped/sloped access at this access point.
    • This access point is an open gateway.
    • The width of the access point opening is 124cm.
    • There is a steep slope at the access point.
  • Queuing System View
    • Access along this queue consists of; slight slopes going down and steep slopes going up.
    • The approximate length of this queue is 39m.
    • This queue can be extended during busy periods.
    • Path surfaces in this queuing system are concrete, block paving and resin bound gravel.
    • The queuing area is open air with some sheltered parts.
    • The minimum width of the queuing area is 88cm.
    • Handrails along the ramped/sloped section(s) are not provided.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
    • There are some points of the queuing area which have low lighting/darkness.
    • The narrowest point of the queue is at the doorway as the queue becomes sheltered (photograph 10).
      There is a steep slope to access this doorway.
  • Ride Transfer View
    • Access to the platform is via a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • This ride/attraction platform access point is not signed.
    • The gate opening width is 113cm.
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • There are no restraints available for this ride/attraction.

Ride Access (Ride Access Passes)

  • Access Point View
    • This ride/attraction access point is signed.
    • There is step-free access at this access point.
    • This access point has a closed single gate.
    • The gate(s) is/are opened manually by staff.
    • The width of the access point opening is 111cm.
    • There are markers outside the Ride Access Pass entrance that can be used to determine if a wheelchair can fit through the narrow corridors (photograph 3).
  • Queuing System View
    • Access along this queue is step free.
    • The approximate length of this queue is 4m.
    • Path surfaces in this queuing system are resin bound gravel.
    • The queuing area is open air.
    • The minimum width of the queuing area is 111cm.
    • There are not any resting/seating areas along the queue.
    • Music/themed noise is played along the queue.
  • Ride Transfer View
    • Wheelchairs are permitted in/on the ride/attraction itself.
    • There are no restraints available for this ride/attraction.

Access Point (Room on the Broom - A Magical Journey - Entrance)

  • This ride/attraction access point is not signed.
  • The restrictions board is not clearly visible at this access point.
  • There is step-free access at this access point.
  • Access Point View
    • This access point is an open doorway.
    • The access point does/do contrast visually with its immediate surroundings.
    • The access point opening width is 100cm.
    • There is a small lip at the access point (2cm or below).
    • There is a dark mat at the access point which may look like a hole to some people.
      The lighting levels are low.

Ride/Attraction Experience (Room on the Broom - A Magical Journey)

  • For information regarding the nature of this ride please click here (new tab).
  • The ride/attraction is sheltered/inside.
  • This ride/attraction has smoke, fog or misting effects.
  • Music/themed noise is played during the ride/attraction.
  • There is some flash photography on the ride/attraction.
  • There are projection lights that are patterned and spin on the floor throughout the attraction (photograph 3).
    There is a mirror maze in the attraction (photographs 7-8).
  • The ride/attraction goes into darkness/low lighting in places.
  • Strobe lighting/flashing lights are used during the ride/attraction.
  • The lighting levels during the ride/attraction are very low.
  • The minimum width of the corridors is 91cm.
  • There are various slight and steep ramps throughout this attraction.
    At the entrance corridor there is a steep upwards ramp with no handrails (photographs 10-12).
    The lighting levels are very low and there is a lot of UV lighting in the corridor.
    There is an additional steep ramp with low lighting as you make your way through the experience (photographs 13-15).
    There is also a steep downwards slope as you enter the wood-themed area which has no handrails (photograph 16).
  • Comments View
    • There is a wheelchair access route through one of the corridors so Adventurers can bypass the steep ramps (photographs 17-19).
    • The route is through a doorway which is 88cm wide and opens away from you (push).
    • The lighting levels are very low in this area.
    • The doorway exits into the wooded area of the attraction.

Ride Exit (All Guests)

  • Exit Route View
    • Access along this exit route is step free.
    • The approximate length of this exit route is 7m.
    • Path surfaces in this exit route are vinyl and tiled.
    • The minimum width of the exit route is 94cm.
    • There are not any resting/seating areas along the exit route.
    • Music/themed noise is played along the exit route.
    • There are some points of the exit route which have low lighting/darkness.
    • There is a room with cameras for Adventurers to look at and buy pictures after their journey. This is located before the exit door to the left.
  • Exit Point View
    • This ride/attraction exit point is signed.
    • There is stepped access at this exit point.
    • This exit point is an open doorway.
    • The exit point opening width is 94cm.
    • The step at the exit door is 5cm high.