You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The postcode for Sat-Nav users is KT9 2NE.
    Chessington is in Surrey, on the A243, just two miles from the A3 and M25 (junction 9 or 10).
    From the South, take M25 junction 9 and from the North, take M25 junction 10.
    From London, take the A3 to Hook - Chessington is signposted on the A243.
  • Standard parking costs from £6 per car for Theme Park and Zoo guests.
    Express parking is £15 per car for the Theme Park and Zoo guests.
    On-site hotel guests get free parking.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Chessington is served by a regular bus service.
    Take the 71 bus from Kingston to Chessington, or the 467 bus from Epsom to Chessington.
  • For more information on TFL Travel please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Chessington South.
  • Chessington World of Adventures Resort is approximately 0.6 miles from Chessington South Station (12 minute walk).
    The station is served by South Western Railway.
  • For more information on TFL Travel please click here (opens new tab).
  • For more information on South Western Railway please click here (opens new tab).
• Useful Links View
  • For more information on travel to Chessington World of Adventures Resort please follow the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Chessington Safari Hotel). Skip to the next section.

Getting Help and Assistance (Chessington Safari Hotel)

• Chessington Safari Hotel please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• To obtain mobility aids please contact a member of staff.
• There is not a designated place of safety which can be used by people who may feel scared or at risk.

You are on Parking (Hotel / Lodge Gate Car Park). Skip to the next section.

Parking (Hotel / Lodge Gate Car Park)

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• Parking View
  • The car park is located off Leatherhead Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There are additional car parks for visitors.
  • There is a staff car park located at the bottom of the Hotel / Lodge Gate car park. This can be used as an overflow car park for visitors on quieter days when the Explorer Car Parking is closed.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 56 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 490cm (7ft 10in x 16ft 1in).
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • The bays situated closest to the hotel entrance have marked zones at both sides as well as the rear.
    The bays situated closest to the Lodge Gate park entrance have marked zones at both sides but not at the rear.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • Parking is free for hotel guests, Gold, Platinum and Premium Merlin Passholders and Blue Badge holders.
    There is a £8 charge for non hotel guests when paying at the barrier on site.
  • Payment signs are not provided.
  • Payment for parking charges is made at a payment machine and via an app/online.
  • Payment machines are located at the barrier when exiting the car park.
  • To see the parking charges please click here (opens new tab).
  • There is a £6 charge on weekdays (off peak) when booking online in advance.
    There is a £7 charge on weekends and during the school holidays when booking online in advance.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Safari and Azteca Hotel Entrance.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located in front of the hotel entrance.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.

You are on Electric Vehicle Charging Points (Hotel / Lodge Car Park). Skip to the next section.

Electric Vehicle Charging Points (Hotel / Lodge Car Park)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• The electric vehicle charging point(s) is/are located in the Hotel / Lodge Car Park.
• There is/are 4 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked.
• The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 500cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height of the electric vehicle charging point nozzle slot is 100cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is a/are designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Access from the Disabled Car Park to Hotel Entrance. Skip to the next section.

Access from the Disabled Car Park to Hotel Entrance

• There is step free access from the Disabled Car Park to the hotel entrance.
• The distance from the nearest Blue Badge bay to the hotel entrance is approximately 10 metres.
• The surface of the route is tarmac and block paving.
• The route involves the use of the rear hatched marking zones of the Blue Badge bays, as well as a zebra crossing at the roundabout immediately outside of the hotel entrance.
• There is sloped or stepped access up to the hotel entrance.

You are on Spa/Leisure Facilities Summary (Savannah Splash Pool and Gym). Skip to the next section.

Spa/Leisure Facilities Summary (Savannah Splash Pool and Gym)

• For the Chessington Safari Hotel AccessAble access guide please click here (new tab).
• The leisure facilities are located on the ground floor of the Chessington Safari Hotel.
• Facilities include; a reception, a swimming pool, a fitness suite, a sauna, a steam room, changing areas, an accessible changing room and an accessible toilet.

You are on Opening Times (Savannah Splash Pool and Gym). Skip to the next section.

Opening Times (Savannah Splash Pool and Gym)

• Monday 14:30 - 20:00.
• Monday 08:00 - 11:30.
• Tuesday 14:30 - 20:00.
• Tuesday 08:00 - 11:30.
• Wednesday 14:30 - 20:00.
• Wednesday 08:00 - 11:30.
• Thursday 14:30 - 20:00.
• Thursday 08:00 - 11:30.
• Friday 08:00 - 11:30.
• Friday 14:30 - 20:00.
• Saturday 08:00 - 11:30.
• Saturday 14:30 - 20:00.
• Sunday 08:00 - 11:30.
• Sunday 14:30 - 20:00.

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• Comments View
  • Between the hours of 7am to 8am and 8pm to 9pm, Monday to Friday is for adults only.

You are on Outside Access (Main Hotel Entrance). Skip to the next section.

Outside Access (Main Hotel Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'CHESSINGTON SAFARI HOTEL'.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 100cm (3ft 3in).
  • The height of the key card reader is 80cm.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 144cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 142cm.
  • There is a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located to the left of the main entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 13cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Entrance (Savannah Splash Pool and Gym). Skip to the next section.

Entrance (Savannah Splash Pool and Gym)

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• Entrance View
  • This information is for the entrance located ahead from the main hotel entrance.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Savannah Splash Pool and Gym'.
  • There is step-free access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 80cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right from the entrance.
  • The reception point is approximately 2m (2yd 7in) from the splash pool and gym entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is 110cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the desk.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Music is played in some areas.
  • The type of flooring in the reception area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• Reception Seating Area View
  • There is not a seating area close to the reception point.
  • There are drinks, snacks, sweets, books and toys available to the left of the reception desk.

You are on Lobby. Skip to the next section.

Lobby

• The type of flooring in the lobby is vinyl.
• There is flooring which is shiny and could cause issues with glare or look slippery to some people.
• The lighting levels are good.
• Wayfinding signage is provided.
• Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
• Wayfinding signage is clearly presented/easy to read.
• Dementia friendly signage is not provided.
• This lobby does play background music in public areas.
• Music is played in the lobby area.

You are on Event Room(s) / Space(s) (Savannah Activity Hideout). Skip to the next section.

Event Room(s) / Space(s) (Savannah Activity Hideout)

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• Access to the Room View
  • The room surveyed was The Savannah Activity Hideout.
  • The Savannah Activity Hideout is located off the lobby corridor.
  • There is not wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Staff can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step-free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 75cm.
  • The colour contrast between the external door and wall is good.
  • The colour contrast between the internal door and wall is good.
• Room Details View
  • There is not a hearing assistance system available for the room.
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is good.
  • The lighting levels are good.
  • There are chairs without armrests.
    Tables are 70cm high.

You are on Swimming Pool (Main). Skip to the next section.

Swimming Pool (Main)

• There was not a lifeguard for the swimming pool at the time of the survey.
• There is not a ramped entrance into the water.
• There are steps into the swimming pool.
• There are 7 steps.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going down.
• There is a hoist for wheelchair users to access the water.
• The hoist is manual.
• There is not a ladder type entrance into the water.
• There is a wet side chair available.
• Seating around the pool includes; chairs without armrests.
• There is an emergency alarm at poolside.
• There is a hot tub in the swimming pool area.
• There are steps for access to the hot tub.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going down.
• There is not a hoist for wheelchair users to access the hot tub.

You are on Swimming Pool (Splash). Skip to the next section.

Swimming Pool (Splash)

• There was not a lifeguard for the swimming pool at the time of the survey.
• There is a ramped entrance into the water.
• The ramp does not have handrails.
• There are not steps into the swimming pool.
• There is not a hoist for wheelchair users to access the water.
• There is not a ladder type entrance into the water.
• There is a wet side chair available.
• Seating around the pool includes; chairs without armrests.
• There is an emergency alarm at poolside.

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• Comments View
  • There is a gate to access the splash pool from the main pool.
  • The gate is single, light and opens away from you (push).
  • The width of the gate is 150cm.
  • There is a slope with a very easy incline beyond the gate.

You are on Sauna. Skip to the next section.

Sauna

• There is step free access to the sauna.
• The door opens towards you (pull).
• The width of the door opening is 66cm.
• The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
• The sauna has bench seating.
• There is an emergency alarm in the sauna.
• There is a small lip at the threshold of the door.

You are on Steam Room. Skip to the next section.

Steam Room

• There is step free access to the steam room.
• The door opens towards you (pull).
• The width of the door opening is 67cm.
• The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
• The steam room has bench seating.
• There is an emergency alarm in the steam room.

You are on Standard Shower (Poolside). Skip to the next section.

Standard Shower (Poolside)

• The shower facilities are located poolside.
• The shower facilities are approximately 6m from the changing area.
• There is step-free access to the shower facilities.
• There is no signage on or near the shower door.
• There are no doors at this entrance.
• The lighting levels are low to moderate.
• The lighting is permanent.
• There is level access into the shower.
• The controls are push button.

You are on Fitness Suite (Gym). Skip to the next section.

Fitness Suite (Gym)

• The fitness suite is located to the right from the splash pool and gym entrance.
• The fitness suite is not staffed.
• There are surveillance cameras in the fitness suite.
• There is step free access to the fitness suite.
• The door is manual.
• The door opening width is 77cm.
• Staff do not receive training in assisting disabled people.
• There is not clear manoeuvring space between equipment.
• There is level access to all of the equipment.
• Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed, free weights and cable resistance machines.
• The type of flooring in the fitness suite is vinyl.
• There is not a hearing assistance system.

You are on Changing Area (Zebra Unisex Changing Room). Skip to the next section.

Changing Area (Zebra Unisex Changing Room)

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• Changing Area View
  • There is a/are changing area(s) available.
  • The changing area that was surveyed is located off the lobby corridor.
  • The changing area is approximately 7m from the splash pool and gym entrance.
  • The changing area is approximately 5m from reception.
  • The changing area is approximately 2m from the main pool.
  • There is step-free access to the changing area.
  • The facilities available within the changing area include; an accessible changing room/cubicle, standard changing rooms/cubicles, an accessible shower, standard showers, an accessible toilet, standard toilets and baby change facilities.
  • This is a shared changing area.
  • Similar shared changing area(s) are available.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 84cm.
  • The type of flooring in the changing area is vinyl.
  • There is not a flashing fire alarm beacon within the changing area.
  • There are changing benches or seats within the changing area.
  • There are lockers within the changing area.
  • There is a/are locker(s) within reach for a wheelchair user.
  • There is not a water dispenser available.
  • The lighting levels in the changing area are moderate to good.
• Shower Facilities View
  • Shower facilities are available.
  • There is stepped access to the shower facilities.
  • There is a 12cm high step to access the shower cubicles.
  • The shower head height(s) is/are fixed.
  • The height of the shower head(s) is/are 194cm.
  • The shower control type(s) is/are push.
  • There is no seat for the shower(s).
  • There is not a/are not wall-mounted grab rail(s) available for the shower(s).
• Toilet Facilities View
  • Toilet facilities are available.
  • There is step-free access to the toilet(s).
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • The lighting levels in the toilet(s) are moderate to good.
• Baby Changing Facilities View
  • Baby changing facilities are available.
  • Baby changing facilities are located in the changing area.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 71cm.
  • There is another similar unisex changing area called Giraffe.

You are on Accessible Changing Room (Savannah Splash Pool and Gym - Left Hand Transfer). Skip to the next section.

Accessible Changing Room (Savannah Splash Pool and Gym - Left Hand Transfer)

• This accessible changing room is located within the changing area.
• This accessible changing room is approximately 6m from the changing area entrance.
• There is step-free access to the accessible changing room.
• This is a shared changing room.
• A key is not required for the accessible changing room.
• There is pictorial and written text signage on or near the accessible changing room door.
• The contrast between the external door and wall is good.
• The door opens outwards.
• The door may be difficult to open.
• The door is locked by a twist lock.
• The width of the door opening is 85cm .
• The contrast between the internal door and wall is good.
• The door has a horizontal grab rail.
• The contrast between the horizontal grab rail and internal door is good.
• The dimensions of the accessible changing room are 214cm x 247cm.
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The lighting levels are moderate to good.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 144cm (4ft 9in).
• There is a flush, however it is not on the transfer side (on top of the cistern).
• There is not spatula type lever flush.
• There is a push button flush.
• There is a dropdown rail on the transfer side.
• The contrast between the dropdown rail(s) and wall is poor.
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on the right.
• There is not a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• The contrast between the wall-mounted grab rail(s) and wall is fair.
• The contrast between the walls and floor is good.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a red flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary and nappy/incontinence items bin disposal units.
• There is a/are coat hook(s).
• There are coat hooks in the toilet at 114cm and 173cm from the floor.
• There is a mirror.
• The mirror is not placed at a lower level or at an angle for ease of use.
• There is not a colostomy bag shelf next to the toilet.
• The toilet has a cistern.
• There is a lid attached to the toilet seat.
• The height of the toilet seat above floor level is 48cm (1ft 7in).
• The toilet seat colour contrast is poor.
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• The height of the toilet roll holder is 87cm (2ft 10in).
• The contrast between the toilet roll holder and the wall is fair.
• There is a wash basin.
• The wash basin and tap(s) cannot be reached from seated on the toilet.
• The wash basin is placed higher than 74cm (2ft 5in).
• The height of the wash basin is 81cm (2ft 8in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
• The wash basin tap type is push.
• There is a wall fixed soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 93cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The height of the hand dryer is 80cm (2ft 7in).
• The contrast between the hand dryer and the wall is fair.
• The shower does have an unobstructed minimum 150cm x 150cm turning space.
• There is a shower unit with a detachable shower head.
• The shower head is height adjustable.
• The adjustable shower head cannot be placed between 105cm and 185cm when mounted.
• There is a flip-down/tip-up seat for the shower.
• The seat/chair is not height adjustable.
• The height of the flip-down/tip-up or fixed seat is 58cm (1ft 11in).
• Horizontal and/or dropdown rails are available on both sides of the shower seat.
• The colour contrast between the shower rails and wall is poor.
• There is not a vertical grab rail for the shower.
• There is not an emergency alarm for the shower.
• There is a bench for changing.
• There is not a locker within the accessible changing room.
• Baby changing facilities are located within the accessible changing room.
• There is a flip down baby change table available.
• The height of the baby change table is 91cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Chessington Safari Hotel link (new tab) - click here
• Chessington World of Adventures Resort - Car Parks link (new tab) - click here
• Chessington World of Adventures Resort link (new tab) - click here