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SEA LIFE

Chessington Zoo, Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

Access Guide

Show Easy Read

Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Opening Times (SEA LIFE)

  • Monday 10:00 - 18:00.
  • Tuesday 10:00 - 18:00.
  • Wednesday 10:00 - 18:00.
  • Thursday 10:00 - 18:00.
  • Friday 10:00 - 18:00.
  • Saturday 10:00 - 18:00.
  • Sunday 10:00 - 18:00.

Outside Access (Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Entrance'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is also a gate for guests to enter SEA LIFE (photographs 6-7).
      The gate opens away from you, is 120cm wide and is easy to open.

Attraction / Exhibit (Fish)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are some exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 11cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Shark Tank)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is not step-free level access throughout this area.
    • There are 2 sets of 8 clearly marked steps to access the overhead viewing area.
      The steps have handrails on both sides going up.
      The flooring in the viewing area is vinyl.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet and vinyl.
    • Handrails with a rounded or oval profile are provided in some areas.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • All exhibits start from the floor level.
    • The distance between the lowest exhibit and the floor is 12cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a 20cm step to access the bench seating. The bench seats are 40cm high.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Rock Pool)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • Guests may get wet in this area.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 100cm.
    • There is a 20cm clearly marked step without handrails to access the rock pool exhibit (photograph 4).
    • Visitors can handle/touch marine life in this area.
    • There is a wash basin in this area.
    • The height of the wash basin is 91cm.
    • The wash basin tap type is push.
    • The height of the rock pool is 114cm.
      There is a lowered wash basin which is 63cm high.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Crab Area)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is step-free access at this entrance/opening.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 86cm.
    • There is a step to get to the central exhibit which is clearly marked and 26cm high.
      The narrowest point of the walkway is 84cm wide, however, this can be overcome by going the opposite way round.
    • Visitors cannot handle/touch marine life in this area.
    • The type of flooring in this area is resin bound gravel.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (AZTECA)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 27cm.
    • There is a 26cm clearly marked step to access the clownfish tank.
    • Visitors cannot handle/touch marine life in this area.
    • There are 4 marked 18cm steps to access the seating area.
      The height of the bench seating is 41cm.
      The type of flooring in this area is resin bound gravel.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Attraction / Exhibit (Base Camp)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • There are hanging drapes at the entrance/opening.
    • The entrance/opening is clearly signed.
    • There is step-free access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • The type of flooring in this area is carpet and vinyl.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 54cm.
    • Visitors cannot handle/touch marine life in this area.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are varied.

Attraction / Exhibit (Amazonia)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a small lip on the threshold of the entrance/opening, with a height of 2cm or below.
    • There is a steep permanent ramp, with no handrails, for access to Amazonia.
    • There is a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 129cm (4ft 3in).
    • The lighting levels at the ramp/slope are low to moderate.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • The flooring is slightly uneven in places.
    • Clear directional signage is not provided in this area.
    • There are walkways/corridors with a surface width of less than 120cm (excluding any permanent obstructions over a small distance).
    • During busy periods this area can become congested.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 45cm.
    • There is a 22cm step made of rock for access to one of the exhibits (photograph 7).
      The type of flooring in this area is resin bound gravel.
    • Visitors cannot handle/touch marine life in this area.
    • There is a narrow point at the end of the exhibit before the tunnel which is 82cm wide (photograph 9).
    • There is a high colour contrast between some walls and the floor in this area.
    • The lighting levels in this area are varied.

Attraction / Exhibit (The Tunnel)

  • Entrance / Opening View
    • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
    • The entrance/opening is not clearly signed.
    • There is ramped/sloped access at this entrance/opening.
    • There is a steep permanent slope, with no handrails, for access to The Tunnel.
    • The lighting levels at the ramp/slope are low to moderate.
  • Attraction / Exhibit View
    • There is step-free level access throughout this area.
    • Clear directional signage is not provided in this area.
    • During busy periods this area can become congested.
    • Handrails with a rounded or oval profile are not provided in this area.
    • This area does play background music/sound.
    • There are not resting/seating areas within this area.
    • Explanations for the exhibit(s) is/are in information board and television/screen format.
    • No exhibits can be audio described.
    • There are no exhibits which start from the floor level.
    • The distance between the lowest exhibit and the floor is 91cm.
    • Visitors cannot handle/touch marine life in this area.
    • The type of flooring in this area is resin bound gravel.
    • There is a low colour contrast between the walls and the floor in this area.
    • The lighting levels in this area are low to moderate.

Shop (SEA LIFE)

  • The majority of aisle widths are not 150cm+.
  • There are fixed bins as well as moveable fixtures situated throughout the shop.
  • The type of flooring is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is high colour contrast between the walls and floor in all areas.
  • The lighting levels are moderate to good.
  • Music is played everywhere.
  • The till(s) is/are located to the left as you enter the shop.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are not clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are moderate to good.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 110cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 77cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).
  • The knee recess below the lowered counter is obstructed by products.

Counter (SEA LIFE Photos)

  • Counter View
    • The counter is located to the right as you enter the shop.
    • The counter is approximately 8m (8yd 2ft) from the entrance.
    • The counter is clearly visible from the entrance.
    • There is step-free access to the counter.
    • The photo counter services guests that have taken advantage of the photo opportunities throughout the SEA LIFE experience.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is 106cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • There is a touch screen.
    • Music is played everywhere.
    • The type of flooring in this area is vinyl.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The self-service touch screen control heights range between 120cm - 140cm.

Exit (SEA LIFE Shop)

  • Exit View
    • This information is for the exit located at the end of the route after The Tunnel.
    • The exit area/door is not clearly signed internally.
    • The exit is step-free.
    • There is not a canopy or recess which provides weather protection at this exit.
    • There are no doors at this exit.
    • The width of the opening is 197cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 180cm.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 165cm.
    • There is a slope with a very easy incline.
    • Guests exit through the SEA LIFE Shop.