Access Guide
Summary (Gruffalo Gift Shop)
- The Gruffalo Gift Shop is located in Wild Woods.
- For the Wild Woods Access Guide please click here (new tab).
- Both the Gruffalo River Ride Adventure and Vampire rides exit via the Gruffalo Gift Shop.
- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Wild Woods.
- The nearest standard toilets are located in Wild Woods.
- The nearest baby change facilities are located in Wild Woods.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab)
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Outside Access (The Gruffalo Gift Shop)
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Entrance
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'THE GRUFFALO GIFT SHOP'.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are no doors at this entrance.
- The width of the opening is 185cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are security barriers at this entrance.
- The minimum width between the security barriers is 148cm.
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Ramp/Slope
View
- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The ramp/slope does bypass the step(s).
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Step(s)
View
- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 22cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
Counter (The Gruffalo River Ride Adventure - Photo Counter)
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Counter
View
- The counter is located ahead as you enter, at the rear of the shop.
- The counter is approximately 8m (8yd 2ft) from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 86cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
- Music is played everywhere.
- The type of flooring in this area is vinyl.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
Shop (The Gruffalo Gift Shop)
- The majority of aisle widths are not 150cm+.
- There a product bins and stands situated throughout the shop.
- The type of flooring is vinyl.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is poor colour contrast between the walls and floor in all areas.
- The lighting levels are moderate to good.
- Music is played everywhere.
- The till(s) is/are located ahead as you enter.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are moderate to good.
- The chip & pin card machines are accessible from the till(s).
- The height of the till(s) is/are 107cm.
- There is a lowered section at the till(s).
- The height of the lowered section is 76cm.
- There is not a clear knee recess beneath the lowered section of the till(s).
- There is not a hearing assistance system at the till(s).