Access Guide
Ride/Attraction Summary
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Summary
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- The Gruffalo River Ride Adventure is located in Wild Woods.
- For the Wild Woods Access Guide please click here (new tab).
- For Chessington World of Adventures Resort attractions map please click here (new tab).
- Guests with a red ride access pass are required to ride with a carer over the age of 14 years.
- This ride has separate access for Reserve and Ride, Ride Access Passes and Standard Passes.
- The minimum standing height restriction is 1.1m.
- Guests under 1.1m high must accompanied by an adult aged 16 or over.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
- In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
- Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
- In the unlikely event of an evacuation, the evacuation process requires guests to walk 25 m + independently.
- Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
- Only certain areas of the ride are wheelchair accessible.
- For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
- Due to the speed and motion of this ride guests must be able to brace themselves with their hands and / or feet and remain sitting upright. Guests also need to be able to exit the ride independently / with assistance from a member of their group, in the unlikely event of an evacuation.
- Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
- This ride includes dark spaces and as a result may not be suitable for all guests.
- For more information on the ride requirements please click here (new tab).
- View Information on Prosthetics and limb restrictions.
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Other Services/Facilities
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- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Wild Woods.
- The nearest standard toilets are located in Wild Woods.
- The nearest baby change facilities are located in Wild Woods.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Ride Access (Standard Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is stepped access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 149cm.
- There are a total of 4 steps leading up to the access point.
These steps are clearly marked and have handrails on both sides.
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Queuing System
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- Access along this queue consists of; steps going up, steps going down, slight slopes going up, slight slopes going down, steep slopes going up, steep slopes going down and steep ramps going up.
- The approximate length of this queue is 115m.
- This queue can be extended during busy periods.
- There are additional ramps/slopes and steps along the extension(s).
- Path surfaces in this queuing system are block paving and vinyl.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 57cm.
- There are a total of 21 steps along this queue.
- Some steps are clearly marked.
- Handrails along the ramped/sloped section(s) are not provided.
- Handrails along the stepped section(s) are not provided.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
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- Access to the platform is via an opening with no gate(s) or door(s).
- This ride/attraction platform access point is not signed.
- The gate opening width is 90cm.
- Guests have to step up and onto the carriage.
- The carriage may be moving when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride Access (Reserve and Ride Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is ramped/sloped and stepped access at this access point.
- This access point is an open gateway.
- The gate(s).
- The width of the access point opening is 88cm.
- There are a total of 7 steps leading up to the Reserve and Ride access point.
The steps have no handrails on either side.
There is a steep ramp that can be used to overcome the first 3 steps.
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Queuing System
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- Access along this queue consists of; steps going up, steps going down, slight slopes going up and steep ramps going up.
- The approximate length of this queue is 40m.
- Path surfaces in this queuing system are block paving and vinyl.
- The queuing area is sheltered.
- The minimum width of the queuing area is 88cm.
- There are a total of 21 steps along this queue.
- Some steps are clearly marked.
- Handrails along the ramped/sloped section(s) are not provided.
- Handrails along the stepped section(s) are not provided.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
View
- Access to the platform is via an opening with no gate(s) or door(s).
- This ride/attraction platform access point is not signed.
- The gate opening width is 90cm.
- Guests have to step up and into the carriage.
- The carriage may be moving when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride Access (Ride Access Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is stepped access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 138cm.
- There are a total of 5 steps leading up to the Ride Access Pass access point.
The steps are clearly marked and have handrails on both sides.
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Queuing System
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- Access along this queue consists of; steps going up, steps going down and steep ramps going up.
- The approximate length of this queue is 55m.
- This queue can be extended during busy periods.
- Path surfaces in this queuing system are block paving and vinyl.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 60cm.
- There are a total of 21 steps along this queue.
- Some steps are clearly marked.
- Handrails along the ramped/sloped section(s) are not provided.
- Handrails along the stepped section(s) are not provided.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
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- Access to the platform is via an opening with no gate(s) or door(s).
- This ride/attraction platform access point is not signed.
- The gate opening width is 90cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage may be moving when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride/Attraction Experience
- For information regarding the nature of this ride please click here (new tab).
- The ride/attraction is sheltered/inside.
- Guests may get wet on this ride/attraction.
- This ride/attraction has smoke, fog or misting effects.
- The ride/attraction goes forwards.
- There are some sudden stops during the ride/attraction.
- Music/themed noise is played during the ride/attraction.
- There is some flash photography on the ride/attraction.
- The ride/attraction goes into darkness/low lighting in places.
- Strobe lighting/flashing lights are used during the ride/attraction.
- The lighting levels during the ride/attraction are low to moderate.
Ride Exit (All Guests)
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Ride Transfer
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- The carriage may be moving when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via an opening with no gate(s) or door(s).
- This ride/attraction platform exit is signed.
- The opening width is 117cm.
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Exit Route
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- Access along this exit route consists of; steps going down.
- The approximate length of this exit route is 12m.
- Path surfaces in this exit route are vinyl and flagstone paving.
- The minimum width of the exit route is 110cm.
- There are a total of 13 steps along this exit route.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
- There are some points of the exit route which have low lighting/darkness.
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Exit Point
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- This ride/attraction exit point is signed.
- There is step-free access at this exit point.
- This exit point is an open doorway.
- The exit point opening width is 142cm.
- The exit point leads into The Gruffalo Gift Shop.
- For more information on the The Gruffalo Gift Shop please click here (new tab).