Access Guide
Ride/Attraction Summary
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Summary
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- Tiger Rock is located in Land of the Tiger.
- For the Land of the Tiger Access Guide please click here (new tab).
- For Chessington World of Adventures Resort attractions map please click here (new tab).
- Guests with a red ride access pass are required to ride with a carer over the age of 16 years.
- This ride has separate access for Ride Access Passes, Standard Passes and Reserve and Ride.
- The minimum standing height restriction is 1.2m.
- Guests under 1.3m high must accompanied by an adult aged 16 or over.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
- In the unlikely event of an evacuation, the process may include climbing ladders, walking over narrow balconies and being strapped into a harness. For this reason it is not suitable for all guests.
- In the unlikely event of an evacuation, the evacuation process requires guests to walk 25 m + independently.
- This attraction requires guests to make their own way onto a moving platform or vehicle. Guests can be supported to do this, but not carried.
- For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
- Guests who have a plaster cast or brace should seek medical advice before choosing to ride. If guests choose to ride they should check they can meet the rides safety requirements.
- This ride includes flashing lights and dark spaces and as a result may not be suitable for all guests.
- For more information on the ride requirements please click here (new tab).
- View Information on Prosthetics and limb restrictions.
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Other Services/Facilities
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- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Forbidden Kingdom.
- The nearest standard toilets are located in Land of the Tiger.
- The nearest baby change facilities are located in Land of the Tiger.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Ride Access (Standard Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 104cm.
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Queuing System
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- Access along this queue consists of; steps going up and steps going down.
- The approximate length of this queue is 75m.
- This queue can be extended during busy periods.
- There are additional steps along the extension(s).
- Path surfaces in this queuing system are concrete, wood flooring and metal.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 70cm.
- There are a total of 28 steps along this queue.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides for some sections and on the left or right hand side for others.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
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- Access to the platform is via an open gateway.
- This ride/attraction platform access point is not signed.
- The gate opening width is 112cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride Access (Reserve and Ride Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an open gateway.
- The width of the access point opening is 107cm.
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Queuing System
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- Access along this queue consists of; steps going up and steps going down.
- The approximate length of this queue is 60m.
- Path surfaces in this queuing system are concrete, wood flooring and metal.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 70cm.
- There are a total of 28 steps along this queue.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides for some sections and on the left or right hand side for others.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
View
- Access to the platform is via an open gateway.
- This ride/attraction platform access point is not signed.
- The gate opening width is 112cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride Access (Ride Access Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 134cm.
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Queuing System
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- Access along this queue consists of; steps going up and steps going down.
- The approximate length of this queue is 62m.
- Path surfaces in this queuing system are concrete, wood flooring and metal.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 70cm.
- There are a total of 28 steps along this queue.
- Steps are clearly marked.
- Handrails along the stepped section(s) are on both sides for some sections and on the left or right hand side for others.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
View
- Access to the platform is via an open gateway.
- This ride/attraction platform access point is not signed.
- The gate opening width is 112cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can not be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- There are no restraints available for this ride/attraction.
Ride/Attraction Experience
- For information regarding the nature of this ride please click here (new tab).
- The ride/attraction is open air with some sheltered/inside parts.
- Guests may get wet on this ride/attraction.
- This ride/attraction has smoke, fog or misting effects.
- The ride/attraction goes forwards.
- The ride/attraction descends from a high height.
- There are some sudden stops during the ride/attraction.
- Music/themed noise is played during the ride/attraction.
- There is some flash photography on the ride/attraction.
- The ride/attraction goes into darkness/low lighting in places.
Ride Exit (All Guests)
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Ride Transfer
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- The carriage may be moving in the water when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via an open doorway.
- This ride/attraction platform exit is not signed.
- The opening width is 172cm.
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Exit Route
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- Access along this exit route is step free.
- The approximate length of this exit route is 12m.
- Path surfaces in this exit route are concrete and wood flooring.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
- There are some points of the exit route which have low lighting/darkness.
- The photo counter is located between the set of double doors.
- The photo counter is at a height of 104cm.
- There is a lowered section which is 75cm high.
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Exit Point
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- This ride/attraction exit point is not signed.
- There is ramped/sloped access at this exit point.
- This exit point is an open doorway.
- The exit point opening width is 131cm.