Access Guide
Ride/Attraction Summary
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Summary
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- Trawler Trouble is located in Shipwreck Coast.
- For the Shipwreck Coast Access Guide please click here (new tab).
- For Chessington World of Adventures Resort attractions map please click here (new tab).
- This ride has separate access for Standard Passes, Reserve and Ride and Ride Access Passes.
- The maximum standing height restriction is 0.9m.
- Guests under 1.1m high must accompanied by an adult aged 16 or over.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for guests with back, heart or neck conditions.
- This ride includes rigorous motion and / or velocity and is therefore not recommended for expectant mothers.
- Assistance dogs may accompany their owner to the ride access point, where they will need to be cared for by a member of their group until they return.
- Wheelchair users must be able to transfer from their own chair into the ride vehicle without assistance.
- For safety reasons, due to the speed and motion of this ride guests must be able to keep their head upright without assistance.
- This ride/attraction is not suitable for Adventurers with broken limbs, high blood pressure, motion sickness or those under the influence of drugs and/or alcohol.
- For more information on the ride requirements please click here (new tab).
- For RAP access, please use the reserve and ride and RAP entrance.
Adventurers who are non-ambulant are permitted but must meet the following conditions:
Wheelchair users must be able to transfer unaided.
Adventurers must be able to hold themselves upright without assistance from a carer for the duration of the ride.
Adventurers must be able to hold onto handles, lap bars or handrails and brace against the ride forces.
Empty wheelchairs can be left the other side of the exit gate.
To experience this ride, Adventurers must be able to sit upright unaided, with full upper body strength, including head and neck control, and be able to support their own bodyweight and brace themselves against the ride’s forces. - View Information on Prosthetics and limb restrictions.
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Other Services/Facilities
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- The nearest changing places is located in Shipwreck Coast.
- For more information on the changing places please click here (new tab).
- The nearest accessible toilet is located in Wild Woods.
- The nearest standard toilets are located in Wild Woods.
- The nearest baby change facilities are located in Wild Woods.
- For more information on the standard toilets/baby change facilities please click here (new tab).
- The guest information point is located by the MANE Stage.
- For more information on the guest information point please click here (new tab).
- The medical centre is located in Forbidden Kingdom.
- For more information on the medical centre please click here (new tab).
Getting Help and Assistance
- For the theme park map please click here (new tab).
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact Guest Services.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- All staff undertake Disability Awareness and Equality Training.
Ride Access (Standard Passes)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 120cm.
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Queuing System
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- Access along this queue consists of; slight slopes going up.
- The approximate length of this queue is 16m.
- Path surfaces in this queuing system are concrete and block paving.
- The queuing area is open air with some sheltered parts.
- The minimum width of the queuing area is 104cm.
- Handrails along the ramped/sloped section(s) are not provided.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
- There are some points of the queuing area which have low lighting/darkness.
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Ride Transfer
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- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 101cm.
- There is also a wider gateway with an opening width of 111cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: lap bars.
Ride Access (Ride Access Passes and Reserve and Ride)
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Access Point
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- This ride/attraction access point is signed.
- There is step-free access at this access point.
- This access point is an opening with no gate(s) or door(s).
- The width of the access point opening is 140cm.
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Queuing System
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- Access along this queue is step free.
- The approximate length of this queue is 11m.
- Path surfaces in this queuing system are concrete and block paving.
- The queuing area is open air.
- The minimum width of the queuing area is 91cm.
- There are not any resting/seating areas along the queue.
- Music/themed noise is played along the queue.
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Ride Transfer
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- Access to the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform access point is not signed.
- The gate opening width is 99cm.
- There is also a wider gateway with an opening width of 111cm.
- Wheelchairs are not permitted in/on the ride/attraction itself.
- Wheelchairs can be left at the ride/attraction transfer platform/area.
- Guests have to step up and into the carriage.
- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring into/onto the ride/attraction.
- The restraints for this ride/attraction include: lap bars.
Ride/Attraction Experience (Trawler Trouble)
- For information regarding the nature of this ride please click here (new tab).
- The ride/attraction is open air.
- The ride/attraction goes forwards and backwards whilst spinning.
- Music/themed noise is played during the ride/attraction.
Ride Exit (All Guests)
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Ride Transfer
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- The carriage is secure and will not move when guests are transferring.
- Staff are unable to provide assistance when transferring out of/off the ride/attraction.
- Guests have to step down to the platform when exiting.
- Access from the platform is via a closed single gate.
- The gate(s) is/are opened manually by staff.
- This ride/attraction platform exit is signed.
- The opening width is 114cm.
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Exit Route
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- Access along this exit route consists of; steep slopes going down.
- The approximate length of this exit route is 8m.
- Path surfaces in this exit route are block paving.
- The minimum width of the exit route is 116cm.
- Handrails along the ramped/sloped section(s) are not provided.
- There are not any resting/seating areas along the exit route.
- Music/themed noise is played along the exit route.
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Exit Point
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- This ride/attraction exit point is not signed.
- There is step-free access at this exit point.
- This exit point is an opening with no gate(s) or door(s).
- The exit point opening width is 127cm.