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Ride/Attraction Summary

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• Summary View
  • Winter's Tale is located in Shipwreck Coast near to the Sea Lion Bay entrance area.
  • For the Shipwreck Coast Access Guide please click here (new tab).
  • For Chessington World of Adventures Resort attractions map please click here (new tab).
  • Parental supervision is required for those under the age of 12.
  • This ride includes flashing lights and dark spaces and as a result may not be suitable for all guests.
  • For more information on the ride requirements please click here (new tab).
  • There is separate access for Standard Passes, disabled guests and wheelchair users.
• Other Services/Facilities View
  • The nearest changing places is located in Shipwreck Coast.
  • For more information on the changing places please click here (new tab).
  • The nearest accessible toilet is located in Adventure Point.
  • The nearest standard toilets are located in Adventure Point.
  • The nearest baby change facilities are located in Adventure Point.
  • For more information on the standard toilets/baby change facilities please click here (new tab).
  • The guest information point is located by the Mane Stage.
  • For more information on the guest information point please click here (new tab).
  • The medical centre is located in Forbidden Kingdom.
  • For more information on the medical centre please click here (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For the theme park map please click here (new tab).
• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs and mobility scooters.
• To obtain mobility aids please contact Guest Services.
• There is a designated place of safety which can be used by people who may feel scared or at risk.
• The designated place of safety is located in the Sensory Space within Adventure Point.
• All staff undertake Disability Awareness and Equality Training.

You are on Access Point (Winter's Tail - Christmas Village). Skip to the next section.

Access Point (Winter's Tail - Christmas Village)

• This ride/attraction access point is signed.
• There is step-free access at this access point.

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• Access Point View
  • This access point is an opening with no gate(s) or door(s).
  • The access point does/do contrast visually with its immediate surroundings.

You are on Access Point (Immersive Queue Line - Step Free Access). Skip to the next section.

Access Point (Immersive Queue Line - Step Free Access)

• This ride/attraction access point is signed.
• There is step-free access at this access point.

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• Access Point View
  • This access point is an open gateway.
  • The access point does/do contrast visually with its immediate surroundings.
  • The access point opening width is 153cm.

You are on Queuing System (Immersive Queue Line - Step Free Access). Skip to the next section.

Queuing System (Immersive Queue Line - Step Free Access)

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• Queuing System View
  • This is an immersive queue line which is approximately 30 metres long and 60 metres long when extended in busy periods.
    There are slight downwards slopes in parts of the queue line.
    There is Christmas music playing as well as an option for guests to take part in a silent disco where they can play music through headphones and change the radio station to their preference.
    There is a chair with armrests in the centre of the queue for photo opportunities which can be used as a resting area.
    Along the queue line there are boards with QR codes that can be scanned and connected to a live BSL interpreter if required.
    At the end of the queue, guests are met by a member of staff who guides them to the grotto.
    The surface along the queue line is made of flexi mulch material which is soft.
  • There are uneven surfaces in some parts of the queuing area.
  • The queuing area is open air.
  • The majority of the queuing area is enclosed to the left and right of you.
  • The minimum width of the queuing area is 79cm.
  • There is a/are resting/seating area(s) within the queuing area.
  • Music/themed noise is played in some parts of the queuing area.
  • With the gate removed, the minimum width of the queue line is 84cm.
• Ramp/Slope View
  • Handrails along the ramped/sloped section(s) are not provided.
  • The minimum width for ramped/sloped sections is 84cm.
  • There are not resting areas for longer ramped/sloped sections of the queueing system.

You are on Access Point (Non-Immersive Queue Line - Step Free Access). Skip to the next section.

Access Point (Non-Immersive Queue Line - Step Free Access)

• This ride/attraction access point is not signed.
• There is step-free access at this access point.

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• Access Point View
  • This access point has a closed single gate.
  • The access point does not/do not contrast visually with its immediate surroundings.
  • The door(s)/gate(s) open(s) away from you (push).
  • The gate(s) is/are opened manually by staff.
  • The access point opening width is 150cm.
  • All guests exit via this access point in reverse.
  • Guests have a choice of whether to exit this access point in reverse after visiting the grotto or to exit via the Christmas Village exit point.

You are on Queuing System (Non-Immersive Queue Line - Step Free Access). Skip to the next section.

Queuing System (Non-Immersive Queue Line - Step Free Access)

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• Queuing System View
  • This is a non-immersive queue line for guests who cannot queue in the immersive queue line.
    The queue line has a slight gradient.
    This line is generally quieter and has a direct route to the accessible grotto.
    It is approximately 10 metres to the accessible grotto and guests are accompanied by a member of staff.
    There is a board at the start of the queue line with a QR code that can be scanned and connected to a live BSL interpreter if required.
  • Path surfaces in this queueing system are wood flooring.
  • There are uneven surfaces in some parts of the queuing area.
  • The queuing area is open air.
  • The majority of the queuing area is enclosed to the left and right of you.
  • The minimum width of the queuing area is 95cm.
  • There are not any resting/seating areas within the queuing area.
• Ramp/Slope View
  • Handrails along the ramped/sloped section(s) are on both sides.
  • The minimum width for ramped/sloped sections is 95cm.
  • There are not resting areas for longer ramped/sloped sections of the queueing system.

You are on Christmas Village - Grotto Area. Skip to the next section.

Christmas Village - Grotto Area

• The Christmas Village Grotto Area walkthrough is wheelchair accessible and consists of pathways with slopes of varying gradients.
• The narrowest point of the pathway is 115cm wide.
• The surfaces in this area are made of flexi mulch and may be uneven in some places.
• Some pathways may be slightly obstructed by overhanging tree branches.
• There is Christmas music playing throughout.
• The lighting may differ depending on the time of booking, after 3pm the lighting levels dramatically reduce.

You are on Accessible Grotto. Skip to the next section.

Accessible Grotto

• There is ramped access into the accessible grotto.
• The entrance doors are double with one door locked. The door open towards you and is 70cm wide.
• Both doors can be opened if required.
• There is a small lip in the threshold of the entrance doorway.
• No buggies are permitted inside the grotto.
• Beyond the entrance there is ramped access into the room which is slight, 122cm wide and has no handrails.
• There is 150cm x 150cm turning space once inside the room.
• The room is dimly lit and there may be some music in the background.
• The lighting levels can vary depending on time of booking, after 3pm the lighting levels can dramatically reduce.
• There may be some flash photography, however, this is optional.

You are on Standard Grotto. Skip to the next section.

Standard Grotto

• Access to the standard grotto is via 4 unmarked steps with a handrail on the right going up.
• The steps are 16cm high and the depth of these is 25cm.
• The entrance doors into the grotto are double with one door locked which open towards you.
• The width of the door is 68cm, however, both doors can be opened if required.
• There is an unmarked 7cm high step in the threshold of the entrance doorway.
• There is a mat beyond the entrance which may be perceived as a hole in low lighting.
• No buggies are permitted inside the grotto.
• There is 150cm x 150cm turning space once inside the room.
• The room is dimly lit and there may be some music in the background.
• The lighting levels can vary depending on time of booking, after 3pm the lighting levels can dramatically reduce.
• There may be some flash photography, however, this is optional.

You are on Photo View and Purchase. Skip to the next section.

Photo View and Purchase

• The photo view and purchase cabin is located at the end of the grotto walkthrough and before the reindeer enclosure.
• There may be faint fake snow falling in this area.
• There is ramped or stepped access to enter the cabin.
• The steep ramp is located to the left of the entrance, is 107cm wide and has handrails on both sides going up.
• There is a level landing and 150cm x 150cm turning space at the top of the ramp.
• Alternatively, there are 4 unmarked with handrails on both sides located to the right before the entrance.
• The lowest step is 4cm high and the highest 16cm.
• The doors into the cabin are double with one door locked, which opens towards you to a width of 76cm.
• Both doors can be opened if required.
• The photo viewing counter is of a standard height with no lowered sections and the screens which can be tilted for ease of use.
• The lighting levels in the cabin are moderate to good.
• Photos can be collected at the Gruffalo Gift Shop located in Wild Woods.
• At the time of survey (November 2024), it was not possible to view the inside of the cabin.

You are on Exit Point (Grotto Area). Skip to the next section.

Exit Point (Grotto Area)

• This ride/attraction exit point is not signed.

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• Exit Point View
  • There is ramped/sloped access at this exit point.
  • This exit point is an open gateway.
  • The exit point does not/do not contrast visually with its immediate surroundings.
  • The exit point opening width is 186cm.
• Ramp/Slope View
  • The ramp/slope is located at the exit threshold.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Exit Route (Grotto Area to Enchanted Hollow Toy Workshop via Reindeer Enclosure). Skip to the next section.

Exit Route (Grotto Area to Enchanted Hollow Toy Workshop via Reindeer Enclosure)

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• Queuing System View
  • This exit route is approximately 25 metres long.
    After exiting the grotto area there is a very steep uphill slope, passing the reindeer enclosure on the left.
    After the reindeer enclosure there is a slight to steep downhill slope towards the queue line for the Enchanted Hollow Toy Workshop.
  • Path surfaces in this queueing system are concrete and block paving.
  • There are uneven surfaces in some parts of the queuing area.
  • The queuing area is open air.
  • The majority of the queuing area is enclosed to the left and right of you.
  • The minimum width of the queuing area is 134cm.
  • There are not any resting/seating areas within the queuing area.
  • Music/themed noise is played in some parts of the queuing area.
• Ramp/Slope View
  • Handrails along the ramped/sloped section(s) are not provided.
  • The minimum width for ramped/sloped sections is 134cm.
  • There are not resting areas for longer ramped/sloped sections of the queueing system.

You are on Outside Access (Enchanted Hollow Toy Workshop). Skip to the next section.

Outside Access (Enchanted Hollow Toy Workshop)

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Enchanted Hollow Toy Workshop'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There are no doors at this entrance.
  • The width of the opening is 177cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a member of staff available for assistance at this entrance.
    The queue line is located on a slight slope and the surfaces are block paving.
    The length and width of the queue line varies depending on demand.

You are on Enchanted Hollow Toy Workshop. Skip to the next section.

Enchanted Hollow Toy Workshop

• This part of the trail is an immersive walkthrough experience.
• After the entrance there is a pre-show video that guests can view before they enter.
• There is level access throughout the inside areas.
• Guests are grouped in families so that areas do not get congested and the flow of people throughout is managed by staff.
• There may be character meet and greets throughout the experience.
• Inside the workshop there is music played throughout, sensory smells and low lighting levels.

You are on Exit (Enchanted Hollow Toy Workshop). Skip to the next section.

Exit (Enchanted Hollow Toy Workshop)

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• Exit View
  • This information is for the exit located at the end of the walkthrough experience.
  • The exit area/door is not clearly signed internally.
  • The exit is step-free.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • There is a canopy or recess which provides weather protection at this exit.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the opening is 99cm.

You are on Exit Route (Enchanted Hollow Toy Workshop to Christmas Village Exit Point). Skip to the next section.

Exit Route (Enchanted Hollow Toy Workshop to Christmas Village Exit Point)

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• Queuing System View
  • After exiting the Enchanted Hollow Toy Workshop, there is a steep uphill pathway which guests follow round to the right to exit the Christmas Village.
    The route gradient varies from steep to slight.
    The route is approximately 10 metres long.
  • Path surfaces in this queueing system are concrete.
  • There are uneven surfaces in some parts of the queuing area.
  • The queuing area is open air.
  • The minimum width of the queuing area is 108cm.
  • There are not any resting/seating areas within the queuing area.
• Ramp/Slope View
  • Handrails along the ramped/sloped section(s) are not provided.
  • The minimum width for ramped/sloped sections is 130cm.
  • There are not resting areas for longer ramped/sloped sections of the queueing system.

You are on Exit Point (Winter's Tail - Christmas Village). Skip to the next section.

Exit Point (Winter's Tail - Christmas Village)

• This ride/attraction exit point is signed.

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• Exit Point View
  • There is ramped/sloped access at this exit point.
  • This exit point is an opening with no gate(s) or door(s).
  • The exit point does not/do not contrast visually with its immediate surroundings.
• Ramp/Slope View
  • The ramp/slope is located immediately after the exit point.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • Guests exit the Christmas Village via Shipwreck Coast and Adventure Point.

You are on Additonal Experiences. Skip to the next section.

Additonal Experiences

• Additional experiences in the Winters Tail include:
• an accessible sleigh, elf cookie corner, trail, pantomime and carol singers.
• The accessible sleigh photo opportunity has a gap with a width of 95cm.
• There is a ramp to access the sleigh which is slight and 100cm wide.
• The dimensions inside the sleigh are 110cm x 93cm.