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World of Jumanji

Chessington World of Adventures Resort, Leatherhead Road, Chessington, Surrey, KT9 2NE

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Access Guide

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Area Summary

Getting Help and Assistance

  • For the theme park map please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs and mobility scooters.
  • To obtain mobility aids please contact Guest Services.
  • There is not a designated place of safety which can be used by people who may feel scared or at risk.
  • All staff undertake Disability Awareness and Equality Training.

Ramp(s) or Slope(s) (Land of the Dragons - Shipwreck Coast - World of Jumanji)

  • The ramp/slope is used to access Land of the Dragons, Shipwreck Coast and World of Jumanji.
  • The gradient of the ramp/slope is slight.

Area

  • Access and Circulation View
    • There is ramped/sloped access throughout this area.
    • There are slight and steep slopes throughout the area.
    • The surface throughout consists of rubber flooring and resin bound gravel.
    • During busy periods this area can become congested.
    • There are resting areas in this area.
    • Seating in the resting area(s) include(s); bench seating and stools.
    • Vending machines are not available in this area.
    • Freestyle drinks machines are available in this area.
    • The Freestyle drinks machine controls range from 104cm to 168cm.
    • The lowered controls designed for wheelchair users are at a height of 77cm.
  • Signage and Audio View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
    • There is background music/noise in this area.

Outside Access (Shop Tills)

  • Entrance View
    • This information is for the entrance located to the right of Mamba Strike.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There are no doors at this entrance.
    • The width of the opening is 75cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Comments View
    • There is also a large opening to access the tills.

Shop

  • The majority of aisle widths are 150cm+.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are varied.
  • Music is played everywhere.
  • The till(s) is/are located to the right of Mamba Strike.
  • There is step-free access to the till(s).
  • There is a clear unobstructed route to the till(s).
  • The till(s) is/are clearly signed.
  • There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
  • The till(s) is not/are not placed in front of a plain background.
  • The lighting levels at the till(s) are low to moderate.
  • The chip & pin card machines are accessible from the till(s).
  • The height of the till(s) is/are 123cm.
  • There is a lowered section at the till(s).
  • The height of the lowered section is 85cm.
  • There is not a clear knee recess beneath the lowered section of the till(s).
  • There is not a hearing assistance system at the till(s).
  • Comments View
    • The type of flooring is resin bound gravel.
    • The shop is open air.

Eating and Drinking (Jumanji Food Supplies)

  • Location and Access View
    • The following information is for the food and drink kiosk.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff cannot bring food and/or drinks to tables.
    • Menu types include: written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is not a hearing assistance system .
  • Service Counter(s) View
    • The height of the counter is 110cm.
    • The height of the lowered section at the counter is 86cm.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are stools.
  • Comments View
    • The type of flooring is resin bound gravel.

Area Access Guides