You are on Getting Help and Assistance (Chesterfield Royal Hospital). Skip to the next section.

Getting Help and Assistance (Chesterfield Royal Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located opposite the main hospital entrance.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01246 512 640.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found around the hospital.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs and mobility scooter.
• To obtain mobility aids please contact reception.

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• Useful Links View
  • The Royal Rider, a passenger transport service at Chesterfield Royal Hospital link (new tab) - click here.
• Comments View
  • Documents in Easy Read and on yellow paper are also available on request.
  • PALS service is called Assistance and Complaints. Their opening hours are 8.30 am to 3.30 pm Monday to Friday.
  • Therapy dogs can often be found inside the hospital with their handlers.
  • The hospital runs a buggy service (the Royal Rider), staffed by volunteer drivers. The buggy service hours are 8am to 4pm seven days a week and a limited service Monday to Friday evenings from 5pm to 8pm.

You are on Getting To The Hospital (Chesterfield Royal Hospital). Skip to the next section.

Getting To The Hospital (Chesterfield Royal Hospital)

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• By Road View
  • The hospital is situated 1.5 miles to the east of Chesterfield, just off the A632.
  • Standard and accessible open-air parking is available to the north, south and west of the hospital site.
• By Bus View
  • The nearest bus stops are situated outside the main hospital entrance.
    Buses 1, 1A, 80 and 80A stop here and provide direct services to and from Langwith, Hillstown, Sheffield, Crystal Peaks and Halfway.
  • There is an onsite bus stop.
  • The onsite bus stops are situated directly opposite the main hospital entrance.
  • The bus stops are all sheltered.
    There is bench seating available and sufficient space for a wheelchair user to wait.
  • The bus stops are between 30m and 75m from the main entrance.
    The entire route is on a slight downward slope via a pavement with no roads to cross, no dropped kerbs and no tactile paving.
• By Train View
  • The nearest railway station is Chesterfield.
    The station is located 1.5 miles away, just off Crow Lane.
    This provides direct services to and from Nottingham, Sheffield, Leeds, Liverpool Lime Street and London St. Pancras International.
• Useful Links View
  • Bus fare and timetable information.
  • To view the web page described above click here (opens in new tab).
  • Chesterfield Railway Station details.
  • To view the web page described above click here (opens in new tab).
  • Train fare and timetable Information.
  • To view the web page described above click here (opens in new tab).

You are on Hospital Parking (Car Park 6 - Visitors Entrance and The Den). Skip to the next section.

Hospital Parking (Car Park 6 - Visitors Entrance and The Den)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the western side of the hospital opposite the Visitors entrance and the entrance to The Den.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) markings are faded.
  • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park and throughout the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the Den entrance.
• Comments View
  • There is only a touch screen with controls etc at the exit barrier.
  • There are also 3 parent and child spaces available in this car park.
  • Blue Badge holders receive free parking by scanning their Blue Badge barcode at a payment terminal.
  • The height of controls and slots on the ticket machine ranges from 64cm to 140cm.

You are on Getting To (Elmton Ward). Skip to the next section.

Getting To (Elmton Ward)

• The Elmton Ward is/are located on the ground floor, in the Orange Zone of the main hospital building.
• Access to the Elmton Ward is via the Visitors entrance.
• Enter through the Visitors entrance.
  Continue past the café, and follow the corridor to the bank of lifts.
  Take a lift to the ground floor.
  Exit the lift and turn right.
  Continue ahead and the shared entrance will be in front of you.
  Enter through the shared entrance and continue down the corridor.
  The Elmton ward will be located ahead.
• There is step free access, via lift, to the Elmton Ward.
• The Elmton Ward is approximately 21m from the No.1/2 lifts.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Visitor's Entrance). Skip to the next section.

Outside Access (Visitor's Entrance)

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• Entrance Details View
  • This information is for the entrance located at the north west corner of the hospital, giving access to Orange zone.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 167cm.
  • The bollard(s) has/have a high visual contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 172cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 129cm.
• Ramp/Slope Details View
  • The ramp/slope is located on the approach to the entrance.
  • The ramp/slope gradient is slight.

You are on Lift (Orange Zone - Lift No.1/2). Skip to the next section.

Lift (Orange Zone - Lift No.1/2)

• There is a lift for public use.
• The lift is located near the Emergency Management Unit.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 70m (76yd 1ft) from the visitors entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G and 1.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external controls for the lift are 140cm from the floor.
• The visual contrast between the external lift controls and the control plate is low.
• The visual contrast between the external lift control plate and the wall is medium.
• The clear door width is 129cm (4ft 3in).
• The dimensions of the lift are 158cm x 232cm (5ft 2in x 7ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The internal controls for the lift are 137cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift surveyed was lift number 2.
  • All photographs and information are for lift number 2.

You are on Other Floors (Orange Zone - To the Ashover Ward). Skip to the next section.

Other Floors (Orange Zone - To the Ashover Ward)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are LG, G and 1.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Entrance (Elmton Ward, Barnes Ward, Devonshire Ward). Skip to the next section.

Entrance (Elmton Ward, Barnes Ward, Devonshire Ward)

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• Entrance Details View
  • This information is for the entrance located on the ground floor, in the Orange Zone.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is an intercom.
  • The height of the intercom is 144cm (4ft 9in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 130cm (4ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 114cm (3ft 9in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 152cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 147cm.

You are on Ward (Elmton Ward). Skip to the next section.

Ward (Elmton Ward)

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• Ward Information View
  • This is a/an medical ward.
  • This is a shared ward.
  • There is/are 4 bay(s) available.
  • There is/are 16 side room(s) available.
  • There is/are 32 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 173cm (5ft 8in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 118cm (3ft 10in).
  • There is not a door release button when exiting.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 75cm.
  • There is not a lowered section.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is not a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does not have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does have a ceiling track hoist.
  • The hoist covers the bed.
  • There is sufficient space next to the bed for a mobile hoist to operate.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is not available.
  • The visual contrast between the walls and the floor in the side room is high.
  • The lighting levels in the side room are moderate to good.
  • The width of the door opening into the ensuite is over 75cm.
  • There is a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The visual contrast between the walls and the floor in the ensuite is low.
  • The lighting levels in the ensuite are moderate to good.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
  • There are washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are accessible toilet facilities on the ward for visitors.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the lower ground floor by the visitors entrance.
• Visiting Times View
  • There are set visiting times for the ward.
  • Visiting times are 10:00 to 20:00.
  • The visiting times are the same for each day.
  • Protected meal times are between 12:00-13:00 and 17:00-18:00.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located ahead as you enter through the ward entrance.
  • The reception point is approximately 30m (32yd 2ft) from the Elmton ward entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Family Room (Elmton Lounge). Skip to the next section.

Family Room (Elmton Lounge)

• The family room is located on the right along the main corridor from the ward entrance.
• There is step-free access to the family room.
• The family room is clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) has a closer and maybe difficult for some to open.
• The width of the door opening is 87cm.
• The type of flooring in the family room is vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the family room.
• There is a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• Some tables are permanently fixed.
• There is a refreshment counter.
• The height of the counter is 91cm.
• The counter does not have a clear knee recess.
• There is a sink.
• The wash basin tap type is lever.
• There is not a television.
• Vending machines are not available.
• There is not a water dispenser available.
• There is not a play area or toys/books for a child to play with.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are moderate to good.

You are on Washroom (Side Room 4 Ensuite). Skip to the next section.

Washroom (Side Room 4 Ensuite)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 16 washroom(s) of this type in the ward.
  • The washroom surveyed is located within side room 4.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is interchangeable between male and female.
  • There is pictorial, written or text and dementia friendly signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 87cm (2ft 10in).
  • The dimensions of the washroom are 230cm x 160cm (7ft 7in x 5ft 3in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 106cm and 170cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 76cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 108cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 152cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are clinical waste disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 147cm.
  • There is a flush, however it is not on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 91cm.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 113cm.
  • The shelf is located where it is reachable.
  • There is a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head is height adjustable.
  • The shower control type is twist/turn.
  • A shower chair is available.
  • There are wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
  • The toilet seat colour contrast is high.
  • The visual contrast between the shower wall-mounted grab rails and wall is high.
  • The visual contrast between the washroom floor and walls is low.
  • Lighting levels are moderate to good.
• Comments View
  • There is a second toilet roll holder at 139cm high.

You are on Toilet with Adaptations (Visitors Toilet - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Visitors Toilet - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead and to the right as you enter from the ward entrance.
  • This accessible toilet is approximately 13m from the Elmton ward entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and dementia friendly signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 210cm (5ft x 6ft 11in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 88cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 104cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Location of Toilet/Changing Facilities (Chesterfield Royal Hospital). Skip to the next section.

Location of Toilet/Changing Facilities (Chesterfield Royal Hospital)

• Changing Places facilities are located on the ground floor along the Green Zone corridor, inside the Scarsdale Wing.
• Accessible toilet facilities are located on the ground floor along the Yellow Zone corridor and on the ground floor next to the main entrance.
• Female and male standard toilet facilities are located to the right as you enter through the visitors entrance, to the right as you enter through the main entrance, along the Yellow Zone corridor and along the main corridor of the Pink Zone.
• Shared standard toilet facilities are located on the ground floor in the Green Zone, inside the Scarsdale Unit.
• Parent and baby changing facilities are located inside the male and female toilets on the ground floor, along the Pink Zone corridor and to the right of the main entrance.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Chesterfield Royal Hospital Main Building link (new tab) - click here.
• Chesterfield Royal Hospital Parking link (new tab) - click here.
• Chesterfield Royal Hospital Entrances link (new tab) - click here.
• Chesterfield Royal Hospital Toilet Information link (new tab) - click here.
• Getting Around Chesterfield Royal Hospital link (new tab) - click here.