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Urgent Treatment Centre

Chesterfield Royal Hospital, Calow, Chesterfield, Derbyshire, S44 5BL

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Access Guide

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Getting To The Hospital (Chesterfield Royal Hospital)

  • By Road View
    • The hospital is situated 1.5 miles to the east of Chesterfield, just off the A632.
    • Standard and accessible open-air parking is available to the north, south and west of the hospital site.
  • By Bus View
    • The nearest bus stops are situated outside the main hospital entrance.
      Buses 1, 1A, 80 and 80A stop here and provide direct services to and from Langwith, Hillstown, Sheffield, Crystal Peaks and Halfway.
    • There is an onsite bus stop.
    • The onsite bus stops are situated directly opposite the main hospital entrance.
    • The bus stops are all sheltered.
      There is bench seating available and sufficient space for a wheelchair user to wait.
    • The bus stops are between 30m and 75m from the main entrance.
      The entire route is on a slight downward slope via a pavement with no roads to cross, no dropped kerbs and no tactile paving.
  • By Train View
    • The nearest railway station is Chesterfield.
      The station is located 1.5 miles away, just off Crow Lane.
      This provides direct services to and from Nottingham, Sheffield, Leeds, Liverpool Lime Street and London St. Pancras International.
  • Useful Links View

Getting Help and Assistance (Chesterfield Royal Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located opposite the main hospital entrance.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01246 512 640.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found around the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs and mobility scooter.
  • To obtain mobility aids please contact reception.

Hospital Parking (Car Park 1 - Main Hospital Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main hospital entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 470cm (7ft 10in x 15ft 5in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the main hospital entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 70m (76yd 1ft) from the main hospital entrance.
  • Comments View
    • Payment signs are also located above the payment machines at the main hospital entrance.
    • There is only a touch screen with controls etc at the exit barrier.
    • Blue Badge holders receive free parking by scanning their blue badge barcode at a payment terminal.
    • The height of controls and slots on the ticket machine ranges from 64cm to 140cm.
    • This car park is also in close proximity to the Scarsdale Wing entrance which allows access to the Green Zone of the hospital.

Hospital Parking (Car Park 2/3 - Accessible Parking and Drop-off Point)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the left of the main entrance as you face the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm (7ft 7in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the main hospital entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the main hospital entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 58m (63yd 1ft) from the main hospital entrance.
  • Comments View
    • There is only a touch screen with controls etc at the exit barrier.
    • Blue Badge holders receive free parking by scanning their blue badge barcode at a payment terminal.
    • The height of controls and slots on the ticket machine ranges from 64cm to 140cm.
    • This car park is also in close proximity to the Scarsdale Wing entrance which allows access to the Green Zone of the hospital.

Getting To (Urgent Treatment Centre)

  • The Urgent Treatment Centre is/are located on the first floor of the Emergency Department.
  • Access to the Urgent Treatment Centre is via the Emergency Department entrance.
  • Enter via the emergency department entrance and turn right.
    Continue along the corridor, up a slight slope.
    Turn left at the end of the corridor and continue through the double doors.
    Turn right and the Urgent Treatment Department will be ahead.
    .
  • There is ramped/sloped access to the Urgent Treatment Centre.
  • The Urgent Treatment Centre is approximately 30m from the Emergency Department entrance.
  • There is a/are manual, double door(s) which may be difficult to open between the Emergency Department entrance and the department/service.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Emergency Department Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left of the main hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 102cm (3ft 4in).
    • There is an intercom.
    • The height of the intercom is 102cm (3ft 4in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 170cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right of the Emergency Department entrance.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up the ramp.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located to the left of the Emergency Department entrance.
    • There is/are 5 step(s).
    • The step(s) is/are clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up the step(s).

Department / Service (Urgent Treatment Centre)

  • Department / Service Access View
    • The Urgent Treatment Centre is located on the ground floor of the hospital.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 151cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 138cm (4ft 6in).
    • There is a door release button when exiting.
    • The height of the door release button is 116cm (3ft 10in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is carpet and vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms, treatment rooms, accessible toilet facilities for everyone and standard toilet facilities.
    • There are 5 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Reception

  • Reception View
    • The reception point is located on the ground floor of the hospital, art the rear of the Urgent Treatment Centre.
    • The reception point is approximately 18m (19yd 2ft) from the Urgent Treatment Centre entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a bell to attract attention.
    • The bell is at a suitable height for a wheelchair user.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Waiting Room / Area (Paediatric Waiting Room)

  • There is a waiting room / area.
  • The waiting room / area is approximately 16m from the Urgent Treatment Centre entrance.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 141cm (4ft 8in).
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 56cm.
  • The tables do contrast visually with the floor.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Consultation / Treatment Room (UTC Assessment Room)

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; UTC Assessment Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Assessment Room)

  • There is / are 4 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Green Assessment Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are easy to open.
  • The width of the door opening is 127cm (4ft 2in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Toilet with Adaptations (Right-Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located to the left from the reception waiting area.
    • This accessible toilet is approximately 10m from the Urgent Treatment Centre entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial, written text and dementia friendly signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 78cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 146cm x 219cm (4ft 9in x 7ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 77cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is high.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and general waste (with lid) disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 180cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a wall which acts as a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 107cm (3ft 6in).
    • The contrast between the toilet roll holder and the wall is medium.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 71cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 99cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 121cm (3ft 12in).
    • The contrast between the towel dispenser and the wall is medium.
    • There is not a hand dryer.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left of the reception waiting area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the Urgent Treatment Centre entrance.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • Some toilet seats have a visual colour contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 84cm.
    • The wash basin(s) tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.

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