You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Churchill War Rooms is located in the centre of London within the congestion charging zone and it is advisable to travel using public transport.
    There are various routes to the Churchill War Rooms.
  • Churchill War Rooms does not have its own parking and the nearest public car parks are between 800m and 1000m from the venue.
• By Bus View
  • There is not a bus stop within 150 metres of the venue.
  • The nearest bus stops to Churchill War Rooms are located on Parliament Square and Parliament Street.
    These are approximately between 450m to 550m from the venue.
  • For more information on buses in London please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Charing Cross.
  • Charing Cross station is approximately 1000m from Churchill War Rooms.
    There is step-free access at the station.
  • For more information on Charing Cross Station (National Rail) please click here (opens new tab).
• By Underground View
  • The nearest underground station is Westminster.
  • Westminster Underground Station is approximately 400m from Churchill War Rooms.
    Westminster Underground Station is served by the Jubilee Line, Circle Line and District Line.
    The Jubilee Line has step-free access from train to street.
    The Circle Line and District Line have step-free access from platform to street.
  • For more information on Westminster Underground Station (TFL) please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are two wheelchairs available to borrow whilst visiting Churchill War Rooms. Please speak to a member of staff for more information.
• For visitors who have a hearing impairment, there is an earpiece available for the handheld audio guide or there is a paper copy of the Audio Guide Transcript.

You are on Outside Access (Entrance). Skip to the next section.

Outside Access (Entrance)

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• Entrance View
  • This information is for the entrance located off Horse Guards Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Churchill War Rooms'.
  • There is step-free access at this entrance, via lift.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 95cm.
  • If there is a queue to enter, visitors must wait behind barriers.
• Step(s) View
  • The step(s) is/are located to the right of the baggage search.
  • There is/are 15+ step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going down the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are good.
• Lift View
  • The lift does bypass the step(s).
• Comments View
  • The Groups Entrance also has stepped access.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located just beyond the baggage search desk.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G and -1.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are 110cm - 125cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Counter (Tickets). Skip to the next section.

Counter (Tickets)

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• Counter View
  • The counter is located ahead after you exit the lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 112cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Counter (Audio Guide). Skip to the next section.

Counter (Audio Guide)

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• Counter View
  • The counter is located ahead as you exit the lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 93cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is vinyl.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.

You are on Accessible Toilet(s) (Ticket and Audio Guide Counters - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ticket and Audio Guide Counters - Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to the Ticket and Audio Guide Counters.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 95cm (3ft 1in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 148cm x 195cm (4ft 10in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 101cm (3ft 4in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s) (next to Ticket and Audio Guide Counters). Skip to the next section.

Standard Toilet(s) (next to Ticket and Audio Guide Counters)

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• Toilet Facilities View
  • The female and male toilets are located at the rear of the Ticket and Audio Guide Counters.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 95cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.

You are on Audio Guide Route 1-6. Skip to the next section.

Audio Guide Route 1-6

• The access to Audio Guide Point 1 is located to the right of the Ticket Counter and Audio Guide Desks.
• There is step-free access along the Audio Guide Route between Points 1 and 6.
• There is a permanently held open door between Points 1 and 2, the width of the opening is 75cm.
• The narrowest width of the corridor is 105cm.
• There is clear signage along the route.
• The lighting levels are low to moderate.
• There are information boards next to each Audio Guide Point.
• There is step-free access to Audio Guide Point 1 which shows the Cabinet War Room. The height of the viewing window is 90cm.
• From Audio Guide 1 there is step-free access along the corridor to Audio Guide Point 2, which shows the dock. The dock is located on the floor.
• There is step-free access to Audio Guide Point 3 which shows information about the Royal Marine Guard. This includes a mannequin dressed in Royal Marine Guard. There are photos of the Royal Marine Guard and there are background noises in this area.
• Audio Guide Point 4 shows the Principal Private Secretary Office. The viewing begins from floor level.
• Audio Guide Point 5 provides information about the Map Room, but the actual Map Room is not entered until further along the route.
• There are two permanently held open doors leading from Audio Guide Point 5 to Point 6.
• The width of the two doors are 65cm and 75cm respectively.
• Audio Guide Point 6 is located to the right after going through the doors. Point 6 shows the Transatlantic Telephone Room which includes a replica of Churchill on the phone.

You are on Accessible Toilet(s) (Group Rooms - Right Hand Transfer - With Baby Change). Skip to the next section.

Accessible Toilet(s) (Group Rooms - Right Hand Transfer - With Baby Change)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located opposite Audio guide point 1.
  • There is step-free access into the accessible toilet, via lift.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 92cm (3ft).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 250cm x 245cm (8ft 2in x 8ft).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The height of the light switch/pull cord is 81cm from floor level.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 185cm (6ft 1in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 155cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 99cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 78cm (2ft 7in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 96cm.

You are on Accessible Toilet(s) (between Audio Guide Points 1 and 2). Skip to the next section.

Accessible Toilet(s) (between Audio Guide Points 1 and 2)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located along the Audio Guide route between Points 1 and 2.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is poor.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is poor.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 247cm (4ft 11in x 8ft 1in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a sanitary bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is fair.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and general waste (with no lid) disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 146cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • The contrast between the hand dryer and the wall is poor.

You are on Attraction / Exhibit (Churchill War Rooms Museum). Skip to the next section.

Attraction / Exhibit (Churchill War Rooms Museum)

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• Entrance / Opening View
  • There are no doors, however there is an open width of 75cm+ for access to this area/attraction.
  • The entrance/opening is clearly signed.
  • There is step-free access at this entrance/opening.
• Attraction / Exhibit View
  • There is step-free level access throughout this area.
  • Clear directional signage is provided in this area.
  • During busy periods this area can become congested.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • This area does not play background music/sound.
  • There are resting/seating areas within this area.
  • Explanations for the exhibit(s) is/are in pictorial, information board and television/screen format.
  • There are some exhibits which start from the floor level.
  • The distance between the lowest exhibit and the floor is 80cm.
  • Before entering the main museum there is an exhibition called Undercover about life in the bunker.
    There audio headsets available. The height of the headsets are 110cm and the button to operate the headset is 110cm.
    The headsets are fitted with a hearing loop. The hearing loop was tested and working at the time of surveying.
    The Churchill Museum is divided into 5 areas - Chapter 1 1940 - 1945 War Leader, Chapter 2 1945 -1965, Chapter 3 – 1874 - 1900 Young Churchill, Chapter 4 – 1900 - 1929 Maverick Politician and Chapter 5 1929 - 1939 Wilderness Years.
    There is an also exhibition area for Churchill and the Middle East.
    There are audio videos with subtitles around the museum.
    There is background sounds and audio played at some exhibits.
    There are interactive touchscreens available throughout the museum. The height of the touchscreen is between 80cm and 95cm.
    There are several interactive exhibits located around the museum. The height of the exhibits varies.
    Some examples of the interactive exhibits include - There is a large interactive WW2 map in Chapter 1. The height of the map is between 80cm to 110cm.
    There is an interactive D Day Binoculars exhibit in Chapter 1. The height of the binoculars are between 105cm, 120cm and 145cm.
    At the centre of the museum there is a large table with a timeline of Churchills Life. The height of table is 76cm.
    There is an interactive exhibition about the relationship between the WW2 leaders in Chapter 1. The height of the table controls is between 69cm and 79cm. There is a clear recess beneath the exhibit table for wheelchair users.
    There is a video playing Churchills State Funeral, which is in Chapter 2. There is bench seating and space for wheelchairs.
    In the Darndalles exhibit there are touchscreens with audio, which is in Chapter 5. The height of the touchscreen is 90cm.
    There is an interactive Churchill World Atlas in Chapter 5. The height of the touchscreen is 90cm. There is a clear recess beneath the exhibit table for wheelchair users.
  • The lighting levels in this area are low to moderate.
• Exit View
  • Visitors exit via the entrance/opening.

You are on Audio Guide Points 7 - 12 - Within the Churchill Museum. Skip to the next section.

Audio Guide Points 7 - 12 - Within the Churchill Museum

• Audio Guide Points 7 to 12 are located around the Churchill Museum at the start of each Chapter about Churchill's Life.
• There are information boards at each point.
• There is step-free access throughout the museum.

You are on Audio Guide Points 13 - 19. Skip to the next section.

Audio Guide Points 13 - 19

• The access to the Audio Guide Point 13 is located to the left after exiting the Churchill Museum (after visiting Audio Guide Points 7 - 12).
• There is step-free access along the Audio Guide Route between points 13 and 19.
• The narrowest width of the corridor is 90cm.
• There are information boards next to each audio guide point.
• There is clear signage along the route.
• The lighting levels are low to moderate.
• There is step-free access to Audio Guide Point 13 which provides information about the slab.
• From Audio Guide 13 there is step-free access along the corridor to Audio Guide Point 14, which shows the PM Detectives Room. This has a glass viewing window which starts from the floor but there is a metal bar which is 110cm from the floor.
• The step-free access to Audio Guide Point 15 which shows the Brendan Bracken Room. This has a glass viewing window which starts from the floor but there is a metal bar which is 110cm from the floor.
• There are also similar viewing windows into the rooms of Major Desmond Morton, Commander Thompson, and Deputy Security of War Cabinet Norman Brook.
• There are also viewing windows into Clementine Churchills Room where the viewing window starts from the floor.
• Audio Guide Point 16 is located along the same corridor and shows the Prime Minsters dining room. This has a glass viewing window which starts from the floor.
• Audio Guide Point 17 is located at the rear of the corridor and shows the Chief of Staff conference room. The viewing window begins from floor level and there is a mixture of seating available with and without armrests.
• There is a corridor leading between Audio Guide Points 17 and 18. Along the corridor there are permanently held open doors with an opening width of 70cms, if the doors are too narrow they can be bypassed by using an alternative route, please speak to a member staff for more information.
• Audio Guide Point 18 shows the Kitchen. This has a viewing window which starts from the floor.
• There is corridor leading from Audio Guide Point 18 to 19.
• There is step-free access along the corridor.
• Audio Guide Point 19 is the Plant Room. The view into the Plant Room is via a permanently held open door. The Plant Room is also a conference and events space. The door will be closed when there is an event taking place.
• Access to the Plant Room involves overcoming a 4cm step.
• The café is located next to Audio Guide Point 19.

You are on Eating and Drinking (Café). Skip to the next section.

Eating and Drinking (Café)

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• Location and Access View
  • The following information is for the café.
  • The café is located between Audio Guide Points 19 and 20.
  • There is step-free access to the café.
  • For access there is a single manual door which is permanently held open.
• Service and Menus View
  • There is a counter where food and drink can be ordered.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: written wall menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does not play background music.
  • There is not a hearing assistance system .
• Service Counter(s) View
  • The height of the counter is 90cm.
  • There is a moveable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • The distance between the floor and the underside of the highest dining table is 74cm.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are stools.
  • The type of flooring in this area is vinyl.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are moderate to good.

You are on Audio Guide Points 20 - 29. Skip to the next section.

Audio Guide Points 20 - 29

• The access to the Audio Guide Point 20 is located ahead, or to the left, after exiting the Café.
• There is step free access along the Audio Guide Route between points 20 and 29.
• The narrowest width of the corridor is 75cm.
• There are information boards next to each audio guide point.
• There is clear signage along the route.
• The lighting levels are low to moderate.
• There is step-free access to Audio Guide Point 20. Audio is played in this area. There is a map of the local area, which shows key buildings. The height from the floor to the underside of the map is 69cm and the height from the floor to the surface of the map is 77cm.
• There are chairs with armrests available.
• Audio Guide Point 21 is located along a corridor to the left. There is step-free access to Point 21, which shows the BBC Broadcasting room. The viewing window starts from the floor.
• From Audio Guide 21 and 22 there is a permanently held open door with an opening width of 75cm.
• Audio Guide Point 22 shows the Switchboard Room which is located on the left of the corridor. There is a viewing window which starts from the floor.
• Audio Guide Point 23 shows the Typing Pool and is located on the left of the corridor. There is a viewing window which starts from the floor.
• Between Audio Guide Point 23 and 24 there is doorway with no door fitted. The width of the opening is 75cm.
• Audio Guide Point 24 shows General Ismay’s Room and is located on the left of the corridor. There is a viewing window which starts from the floor.
• Along the corridor there are also viewing windows into the Emergency Office, Sleeping Accommodation, Private Secretaries Office and Sir Edward Bridges Room.
• Audio Guide Point 25 shows GHQ Home Forces and is located on the left of the corridor. There is a viewing window which starts from the floor.
• From Audio Guide 25 and 26 there is a permanently held open door. The width of the doors is 75cm+.
• Audio Guide Point 26 shows information about the Camp Commandant Office and the Tunnel and is located ahead after you go through the door.
• There is seating with armrests and bench seating available.
• From Audio Guide 26 to 27 you will go through the tunnel which passes through the concrete wall.
• Audio Guide Point 27 shows the Map Annexe Room and Map Room Pool and is located ahead after exiting the tunnel. There is a viewing window which starts from the floor.
• Between Audio Guide Point 27 and 28 there is doorway with no door fitted. The width of the opening is 75cm.
• Audio Guide Point 28 shows the Map Room Convo Map and is located to the left after the doorway. There is a viewing window which starts from the floor.
• Between Audio Guide Point 28 and 29 there is doorway with no door fitted. The width of the opening is 75cm.
• Audio Guide Point 29 shows Churchills Bedroom and is located to the left after the doorway. There is a viewing window which starts from the floor.
• After Audio Guide Point follow the corridor which leads to the shop.

You are on Shop. Skip to the next section.

Shop

• The shop is located at the end of the Audio Guide Route but can also be accessed from the ticket foyer prior to starting the tour.
• The are no doors into the shop at both access points. The width of the openings is 80cm.
• There is step-free access throughout the shop.
• The Audio Guide drop off point is located to the right after you enter the shop after completing the Audio Tour.
• There is clear space between the aisles.
• The payment counter is located at the rear of the shop.
• The height of the payment counter is 110cm.
• The exit from the shop has no doors and is over 75cm wide.
• The exit can be also used to access the shop from the tickets foyer prior to starting the Audio Tour.

You are on Exit. Skip to the next section.

Exit

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• Exit View
  • This information is for the exit located to the left after exiting the shop.
  • The exit area/door is clearly signed internally.
  • This exit is signed with 'WAT OUT'.
  • The exit is ramped/sloped and stepped.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the opening is 100cm.
• Ramp/Slope View
  • The ramp/slope is located at the top of the steps.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • The ramp/slope does not bypass the step(s).
• Step(s) View
  • The step(s) is/are located just beyond the exit.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The depth of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Lift View
  • There is a lift to access this exit.
• Comments View
  • The steps at the exit can be overcome by using the main lift and exiting via the entrance.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located just beyond the Audio Guide Desk.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1 and G.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are not within 90cm - 120cm from the floor.
• The lift controls are 110cm - 125cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.