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Debenhams

Unit 1 Charles Street Mall, The Broadway Bradford Shopping Centre, Bradford, West Yorkshire, BD1 1US

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Access Guide

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Introduction

  • Comments View
    • For details on how to access the venue, please refer to The Broadway Bradford access guide.

Location

  • The venue is located within The Broadway Bradford.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bradford Forster Square.

Opening Times

  • Monday 09:00 - 19:00.
  • Tuesday 09:00 - 19:00.
  • Wednesday 09:00 - 19:00.
  • Thursday 09:00 - 20:00.
  • Friday 09:00 - 19:00.
  • Saturday 09:00 - 19:00.
  • Sunday 10:30 - 17:00.

Parking

  • For details on parking, please refer to The Broadway Bradford access guide.

Outside Access (Charles Street Mall Entrance)

  • This information is for the entrance located on Charles Street Mall.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • There are security barriers at the entrance.
    • The width between the security barriers is 148cm.

Outside Access (Car Park Entrance)

  • This information is for the entrance located on level 2 of the car park.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 233cm (7ft 8in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open automatically.
    • The doors are double width.
    • The door opening is 220cm (7ft 3in) wide.
  • Comments View
    • There are bollards in front of the first set of doors.
    • The width of the bollards is 141cm.
    • There are security barriers just past the second set of doors, with a width of 167cm.

Level Change (Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located between the first and second set of doors.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Other Floors

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are bright.
  • Comments View
    • There is clear overhead signage for the escalators.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 40m (43yd 2ft) from the Charles Street Mall entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 205cm x 154cm (6ft 9in x 5ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are two identical lifts in this area.
    • There is clear overhead signage for the lifts.

Inside Access

  • There is level access to the service.
  • This venue does play background music/noise.
  • Music/noise is played throughout the store.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There are cash desks throughout the store.
    • The cash desks are 98cm in height.
    • There is not a lowered cash desk.
    • There are self service touchscreens in the store.
    • The height of the touchscreens are 122cm.

Reception (Click and Collect Counter)

  • The desk/counter is 33m (36yd 3in) from the lift.
  • There is level access to the desk/counter from the entrance.
  • Level access to the desk/counter is via lift.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.

Reception (Travel Money Shop)

  • The desk is 35m (38yd 10in) from the lift.
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is high (110cm+).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Outside Access (Restaurant)

  • This information is for the entrance located on the second floor.
  • There is level access into the venue.
  • Level access is via lift.
  • There are no doors at this entrance.

Inside Access (Restaurant)

  • There is level access to the service.
  • This venue does play background music/noise.
  • Music/noise is played throughout the restaurant.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the restaurant.
  • The restaurant is located on the second floor.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is 4m (4yd 1ft) from the restaurant entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Fitting Room

  • Accessible fitting room(s) are available.
  • The accessible fitting room(s) is / are located on all levels.
  • The fitting room has sufficient space for a wheelchair user to manoeuvre, a flip down seat, a chair, a drop down rail, a vertical wall mounted grab rail, a horizontal wall mounted grab rail and an emergency alarm.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 32m (34yd 2ft) from the lift.
    • This accessible toilet is located to the rear of the second floor.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 164cm x 210cm (5ft 5in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 99cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 101cm (3ft 4in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located to the rear of the second floor.
    • The female toilets are 36m (39yd 1ft) from the lift.
    • Inside the venue, there is level access to the female toilet.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located to the rear of the second floor.
    • The male toilets are 34m (37yd 7in) from the lift.
    • Inside the venue, there is level access to the male toilet.
    • This is by lift.
    • An ambulant toilet cubicle with wall mounted grab rails is available.
    • Lighting levels are bright.

Baby Change Facilities

  • Baby change facilities are located within the venue.
  • Baby change facilities are in a separate baby change room to the left of the accessible toilet.
  • The height of the baby change table once extended is 91cm (2ft 12in)
  • There are standard toilets in the baby change room.
  • One of the toilets is lowered for children.
  • There are also two sinks in the baby change room.
  • One sink is lowered for children.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.