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City Cruises York - River Duchess

King's Staith, York, YO1 9SN

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Access Guide

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Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is York.

COVID-19 Information

  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of people allowed inside.
  • There is a Track and Trace system in place.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at desks/counters.
  • Toilets are available.
  • The venue is certified with the 'We’re Good To Go’ COVID-19 industry standard.

Opening Times

  • Please contact the venue for details of opening times.

Parking

  • The venue does not have its own car park.

Outside Access (King's Staith Jetty)

  • This information is for the entrance located at the front of the jetty.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments View
    • King's Staith Landing Jetty is located off Lower Fiargate.
    • The surface of the path to the jetty from Lower Fiargate is cobble stones.

Level Change (King's Staith Jetty)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front and immediately beyond the entrance.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp or slope is 125cm (4ft 1in).
  • Comments View
    • The gradient of the ramp can be steep to easy depending on the tide.

Outside Access (River Duchess Main Entrance)

  • This information is for the entrance located at the side of the boat.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 80cm (2ft 7in) wide.

Level Change (River Duchess Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 100cm (3ft 3in).

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Comments View
    • Music may be played throughout the boat on some evening cruises throughout the summer.

Level Change (Lower Deck)

  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located at the rear of the boat.
  • There is / are 2 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do not have handrails.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are lower deck - upper deck.
    • There are 8 steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Other View
    • The services / areas on the floors which are not accessible are additional seating.

Eating and Drinking (Refreshment Bar)

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 5m (5yd 1ft) from the main entrance.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • The accessible toilet is 15m (16yd 1ft) from the main entrance.
    • The accessible toilet is located to the rear of the boat.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 100cm (3ft 3in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 150cm x 170cm (4ft 11in x 5ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 71cm (2ft 4in).
    • There is no dropdown rail.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is not an emergency alarm in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 75cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
  • Baby Change Facilities View
    • Inside the venue, there is level access to the baby change facility.
  • Colour Contrast and Lighting View
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

Additional Info

  • Documents are available in Braille.
  • A bowl of water can be provided for an assistance dog.
  • Comments View
    • A member of staff trained in Makaton is available at weekends.

York City Centre Access Information