You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is York.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 20:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday 09:00 - 18:00.
• Sunday 10:30 - 16:30.

Collapse all Expand all

• Comments View
  • Please check website for opening times, as times vary.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 361cm x 479cm (11ft 10in x 15ft 9in).
  • The nearest Blue Badge bay is 7m (7yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 190cm (6ft 3in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the car park to the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Outside Access (Main Exit). Skip to the next section.

Outside Access (Main Exit)

• This information is for the entrance located at the right hand side of the building.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 190cm (6ft 3in).

You are on Level Change (Main Exit). Skip to the next section.

Level Change (Main Exit)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Outside Access (Greenhouse Area Entrance). Skip to the next section.

Outside Access (Greenhouse Area Entrance)

• This information is for the entrance located at the rear of the building, leading from the internal garden centre to the greenhouses.
• There is not level access into the venue.
• The main door(s) open(s) by sliding.
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 203cm (6ft 8in).

You are on Level Change (Greenhouse Area Entrance). Skip to the next section.

Level Change (Greenhouse Area Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Outside Access (Outdoor Plant Area Entrance). Skip to the next section.

Outside Access (Outdoor Plant Area Entrance)

• This information is for the entrance located at the rear of the building, leading from the greenhouses to the outside plant area.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 215cm (7ft 1in).

You are on Outside Access (Aquatics Area Entrance). Skip to the next section.

Outside Access (Aquatics Area Entrance)

• This information is for the entrance located at the rear right of the outside plant area.
• There is not level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 146cm (4ft 9in).

You are on Level Change (Aquatics Area Entrance). Skip to the next section.

Level Change (Aquatics Area Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Reception (Information Desk). Skip to the next section.

Reception (Information Desk)

• The desk/counter is 6m (6yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Counter (Tills). Skip to the next section.

Counter (Tills)

• The counter is 11m (12yd 1in) from the main entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is not a hearing assistance system.
• The height of the counter is medium height (77cm - 109cm).
• Lighting levels are medium.

You are on Counter (Aquatics and Outdoor Information). Skip to the next section.

Counter (Aquatics and Outdoor Information)

• The counter is 3m (3yd 10in) from the entrance.
• There is level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is not a hearing assistance system.
• The height of the counter is high (110cm+).
• Lighting levels are medium.

Collapse all Expand all

• Comments View
  • The counter distance is from the aquatics entrance.
  • There is seating next to the counter.
  • The seats do not have armrests.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

Collapse all Expand all

• Comments View
  • There is a mixture of flooring types.
  • In the internal garden centre area there is a mixture of concrete, rubber matting and carpets (as shown in photographs 1,2 and 3).
  • The transition from concrete to rubber matting creates a small lip/threshold (as shown in photograph 4).
  • In the outdoor plant area there is a mixture of concrete, bock paving and paving slabs (as shown in photographs 5 and 6).

You are on Level Change (Outdoor Plant Area). Skip to the next section.

Level Change (Outdoor Plant Area)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you enter the outdoor plant area.

You are on Opening Times (The Bothy Cafe). Skip to the next section.

Opening Times (The Bothy Cafe)

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 19:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:30.
• Saturday 09:00 - 16:30.
• Sunday 10:00 - 16:30.

You are on Outside Access (The Bothy Cafe Entrance). Skip to the next section.

Outside Access (The Bothy Cafe Entrance)

• This information is for the entrance located at the rear left of the inside garden centre.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 176cm (5ft 9in).

You are on Outside Access (The Bothy Cafe Patio Entrance). Skip to the next section.

Outside Access (The Bothy Cafe Patio Entrance)

• This information is for the entrance located at the left of the building, leading from The Bothy Cafe.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 157cm (5ft 2in).

Collapse all Expand all

• Second set of doors View
  • There is a small raised threshold in the doorway.
• Comments View
  • There is a similar single door at the rear of The Bothy Cafe leading to the outside garden centre.

You are on Eating and Drinking (The Bothy Cafe). Skip to the next section.

Eating and Drinking (The Bothy Cafe)

• The following information is for the cafe.
• The cafe is located at the rear left of the garden centre building.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks cannot be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 6m (6yd 1ft) from the Bothy Cafe entrance.
• The distance between the floor and the lowest table is 58cm (1ft 11in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are accessible toilet facilities within this venue.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 33m (36yd 3in) from the main entrance.
  • This accessible toilet is located at the front left of the building.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 170cm x 249cm (5ft 7in x 8ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 103cm (3ft 5in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 107cm (3ft 6in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 108cm (3ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).
• Comments View
  • There is a similar accessible toilet in the car park, at the front left of the building, with smaller dimensions and without baby change facilties.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the front left of the building.
  • The female and male toilets are approximately 35m (38yd 10in) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
• Comments View
  • There is a separate baby change room located between the female and male toilets (as shown in photographs 3 and 4).
  • The height of the baby change table when extended is 102cm.
  • There are additional standard female and male toilets in the car park, at the front left of the building.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grassed areas around the building.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).
• Home visits / services are available.